Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.89

4.9 Rating 149 Reviews

97 %

of reviewers recommend Patch & Purr

Company Reviews

Metrics

4.9

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Patch & Purr 5 star review on 1st November 2021

Anonymous

Anonymous // 01/01/2019

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“Thankyou, Harry's Urn arrived today. It is perfect and I am very happy it. The staff at Patch & Purr were very helpful and understanding. Thankyou again.”

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Posted 1 year ago

“Wonderful customer service. Really quick responses to contact and questions.”

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Posted 1 year ago

“Thank you so much for your patience, kindness and overall experience although it was a difficult time to say goodbye to our best friend you made it so special for us all”

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Posted 2 years ago

“Bought the pearl cat urn for a Sassy, it is simply adorable just love it. Great quality and hand delivered. Thank you.”

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Posted 2 years ago

“Excellent and efficient service”

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Posted 2 years ago

“Kayla was so lovely to personally deliver our first memorial piece and the hand carving on the river stone which arrived today is beautiful.”

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Posted 2 years ago

“Such a beautiful final resting place for my beloved Hermione. I feel like she is at peace every time I look at this.”

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Posted 2 years ago

“They were very gentle and considerate of all my questions.”

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Posted 2 years ago

“I highly recommend the services of the team at Patch and Purr. Everyone that I spoke too via phone or email were very comforting, kind, reassuring and understanding throughout the process of our furbaby's cremation. So grateful for everything you've all done for myself and my family during this difficult time. Our Simba is home now and we feel complete again ♡”

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Posted 2 years ago

“The urn is perfect. Service was outstanding.”

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Posted 2 years ago

“The staff at Patch & Purr were extremely empathetic and professional and were a pleasure to deal with. Upon getting my little Charlie back I was really pleased with all the thoughtful little touches I received along with him. Thankyou again 😊”

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Posted 2 years ago

“Patch & Purr were very easy abs lovely to deal with. Turn around times for cremation were quick and product very nice as advertised. Highly recommend for a smooth and efficient service.”

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Posted 2 years ago

“easy to deal with - took care of everything. the only thing I would suggest is ask the client for a photo - so when the memory box comes back it has a photo.”

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Posted 2 years ago

“Losing our kitten to Covid did not feel real, it was raw, overwhelming and desperately sad. The decision of what to do with her little body seemed unreachable. Patch and Purr took the time to talk me through the options, showed nothing but empathy and understanding, and made sure I was aware of every stage of the process (thank you, Renae). When delivering the ashes, I could barely put one foot in front of the other. Nick literally helped every one one of those steps it took me to reach out and hold her ashes. I cannot thank the team enough for their kindness, softness and professionalism. 🙏🏻”

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Posted 2 years ago

“Patch and Purr are such a respectable company. I've used their services twice now and each time they have demonstrated amazing service. They were so kind and thoughtful making every step of the hard process that much easier. They provided such an amazing experience going above and beyond my expectations and have amazing staff who are so caring and gentle. The memorabilia they provided was so sweet and beautiful. During these especially hard times they provided me and my family such amazing support and service. Thank you Patch and Purr.”

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Posted 2 years ago

“Perfect to deal during the whole process.”

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Posted 3 years ago

“After losing our boy tragically, Patch and Purr were amazing and catered to our needs. Thank you for your compassion and care during what was a very sad time for our family.”

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Posted 3 years ago

“Very helpful and sensitive during a difficult time thanks”

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Posted 3 years ago

“Efficient service”

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Posted 3 years ago

“Had such a beautiful experience with Patch and Purr after losing my little petal of 16 years. Everyone was so kind and empathetic from the first call I made to advise them of my order right up until it was hand delivered to my door. Gorgeous hand written notes were left with my order to let me know they too were grieving for me. They constantly called to let me know of the progress of my order and adhered to every custom request I made. I was shown nothing but compassion and empathy in a time of great sadness and it made my loss a little easier to get through. It is clear to me why they do what they do and I am so grateful that people like them exist.”

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Posted 3 years ago

Patch & Purr is rated 4.9 based on 149 reviews