Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 476 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Brittany

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was scammed and couldn't withdraw my funds, but I found Francis_Olivia _771_@_gmail._Com and got my money back.”

Helpful Report

Posted 2 days ago

“Reach out to BRIDGERECLAIM..COM if you are having withdrawal issues, they will help you retrieve your lost funds.”

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Posted 4 days ago

“Really the worst banking service ever seen in 50 yrs!”

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Posted 5 days ago

“Got scammed, out of money.No refund.I will only use Amazon for now on.”

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Posted 6 days ago

“Without warning or explanation, £288 was taken from my account. When I called customer service, they refused to explain the charge and told me to “read the statement myself.” When I pushed for answers, they abruptly ended the call. This is not a one-off — the same thing happened to my neighbor. PayPal is taking money without consent or transparency. This is theft, plain and simple. I’m closing my account and urging others to do the same. We need to speak out before more people are affected. I”

Helpful Report

Posted 1 week ago

“I have used PayPal for years and have always trusted it for secure transactions—until now. On February 17, 2025, I purchased merchandise from a candle company, Paradise Supply, in Paradise, PA, expecting it to ship within 3–5 days, as stated on their website. After weeks with no updates and no response to multiple emails, I contacted PayPal for help. They contacted the vendor and later informed me that my order would arrive on March 25, 2025. So, I waited. The 25th came and went—no package. When I followed up with PayPal, expecting a refund, I was shocked to learn that my case had already been closed in favour of the vendor on March 22—three days before the supposed delivery date! The PayPal agent told me nothing could be done. PayPal then suggested I contact my bank, Chase. However, Chase informed me that because I paid via PayPal ACH transfer, I had no recourse for a refund—they only cover transactions made directly with a debit card. So now, I have no merchandise, no refund, and no support from either PayPal or my bank. What’s the point of using PayPal if they don’t protect buyers? I will think twice before ever using PayPal again. Customer service is truly a thing of the past. Buyer beware.”

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Posted 3 weeks ago

“Paypal is a terrible business for credit card payment processing. They withhold large amounts of cash for opaque reasons and are impossible to reach. Horrid large corporation.”

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Posted 4 weeks ago

“The person was so rude and pushy then hung up on me!!!2/28/2025”

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Posted 1 month ago

“Would give zero stars if I could. 7 days trying to get payment issues resolved, and they keep telling me it's the bank or vendors fault. I have gone in circles 3 times. It is not the bank, and has been blocked with multiple vendors. All you get is wait "x" hours and try again/pay outside of paypal. So far in a week I have waited 72 hours, 48 hours, and currently on 24 hours before they will "escalate" it to someone to fix it. Scripted repetitive answers and restarted chats daily. 👎”

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Posted 1 month ago

“do not use this pathetic service, they have still not fixed a link to a bank account after 6 monts. Use Google pay instead.”

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Posted 1 month ago

“PayPal supports scammers. Doesn’t refund scam payments and will refuse to close your account , sells your card details to scammers. Don’t use. Never got refund of 65gbp because PayPal are awful scammy c u n t s”

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Posted 2 months ago

“i paid throug Paypal on the site eleganza-milano (awful site) , i never received the package. i have opened the reclamation in paypal to be refunded adding all info also from the shipper sayign that they did not know to who was delivered the package. But still Paypal closed the case in favor of the seller. I called and the rep Miguel was saying that i was lying !!! I asked him if he could fine any prove that the product was delivered and he could not but still saying the product was delivered. PAYPAL as it is now is completely useless and not to be used”

Helpful Report

Posted 2 months ago

“PayPal is supporting a Chinese Company who is doing business pretending to be "NORDSTROM CLEARANCE" Oh sure, I received my refund. But, PayPal will not sever it's relationship with this fraudulent vendor even after I advised them that I had emails from Nordstrom stating that this vendor is not associated with Nordstrom and that Nordstrom does not ship anything directly from China. Here are the various names this company from China has used: Normalty.com nonthelasa.com nosendoly.com neaturall.com”

Paypal 1 star review on 13th January 2025

Helpful Report

Posted 3 months ago

“Stay clear as this has been the biggest nightmare of my life. They trick you into investing with all their lies and tactics. They are not a real company and have no address as the FCA warned me they are a scam. I tried to close my account and withdraw when I had over €445k but they continued to make excuses not to give me my money. The platform is fake your money does not go in the market they steal your money through opening a cointandem account and buy bitcoins with your money into different bitcoin wallet addresses. The company credit is fake, the bank details are not theirs it’s cointandems. They knew I had a daughter and I was unwell and they continued to gaslight me. Adi Reed who worked with them got close to me and told me it was a scam and introduced me to TheresachinRecovery INC he told me they're the best team to help me as they've given them a lot of problems lately by helping most victims in breaking their severs successfully, TheresachinRecovery INC passed excellently cause they did exactly what I was told they're capable of. Here is their details email t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 Please feel free to be vulnerable with them as their incredibility is topnotch.”

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Posted 3 months ago

“Tried to send money to someone on Paypal but it said I needed to verify me. So I rang up for a 20 minute phone call. The customer service person tried a few things, whilst on the phone he had me attempt to make payment 8 times. Every time it failed. After 20 minutes, the staff members solution was "use something other than Paypal to send the money". Amazing.”

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Posted 3 months ago

“I am confirming that PayPal is a scam. They have stolen my money as well and now I’m having to go through my bank to try to get a refund.”

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Posted 3 months ago

“⁸paypal stole my money and cannot be trusted. Its just a scam”

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Posted 3 months ago

“PayPal sucks Useless to help More or less told me sucks to be you we got our money You lost your money now don’t bother us any more Word of advice use your credit card card it’s protected”

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Posted 3 months ago

“PayPal paid a seller a higher price without my permission, consent, or knowledge at the sellers request. And refused to address the issue, only to tell me the seller can authorize price unilaterally negotiating with PayPal to charge more than the original ordered price. And I the purchaser has to pay any price despite the fact I never was contacted or consented any price increase”

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Posted 3 months ago

“Actual joke of a company, i made a payment with a gbp card, for a gbp item, and they charged me in usd and therefore the currency fees. They do this all the time for some reason but it used to be pennies so i didnt mind. However i went into settings to try and change it, but still for the item i just bought they did the same thing again. Cowboy company who do this to make money. I called them up and they had the cheek to blame ebay, and then my bank. When i sent them proof, they ignored it. No point speaking to them either. Never using them again.”

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Posted 3 months ago

Paypal is rated 2.1 based on 476 reviews