PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,061 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 16th December 2024

Kev

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick build and delivery. Ordered on Thursday, laptop arrived on the following Wednesday. Works well and I'm happy, thanks folks:)”

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Posted 5 months ago

“Very impressed with ordering, the cost, the build and the delivery of my computer from PC Specialist. My only negative was the handbook because the links in this to download drivers and to register Windows did not work. However, the support team answered my emails very quickly and I feel I am on the way to having a great PC.”

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Posted 5 months ago

“Bought from PCSpecialist a number of times now. Always fantastic and reliable builds. Very helpful staff from the moment of ordering to delivery. Many thanks !”

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Posted 5 months ago

“It is easy to specify exactly what you want, then the order is placed and the machine arrives. No fuss, no bother. Great technical support is a phone call away. I have just ordered 2 identical machines for me and my wife, and I can set them up in similar ways. And the price is very competitive. What's not to like?”

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Posted 5 months ago

“This is the third mid-to-high-range gaming laptop I've bought from PCSpecialist. I pretty much will not buy from any other retailer, because I know that anything I buy from PCSpecialist will be sturdy, powerful, and built to last. Both the other computers I bought lasted for about 5 years, and that was only because of a couple of unfortunate accidents on my behalf - even after 5 years of heavy usage, they were still very strong and capable, handling most modern releases at almost maximum graphics settings, and could have lasted much longer. Build time and dispatch has always been quick - delivered within about 2 to 3 weeks from order - with lots of helpful updates about each step of the process. The box it comes in is huge, because they really don't hold back on the protective packaging to keep it safe. If you want a computer you're going to be using every day for 7 years or more, I definitely think PCSpecialist is the right choice.”

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Posted 6 months ago

“Ordered my PC very late on Friday before Bank Holiday and added Saturday delivery as was in hospital for a major operation the following week so wanted my PC before then so I could install it, PC Specialist kept me upto date when I phoned them on the Tuesday with queries as to it being a short turn around. They had a great selection of Parts and components to choose from, all seems to have been built to a very high standard. When my PC arrived on the Saturday it came very well packaged, despite slight damaged to the external box caused by DPD. the PC itself was untouched and perfectly protected thanks to the way it was package by PC Specialist. Would highly recommend and use again.”

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Posted 6 months ago

“Did a great service and kept you up to date and delivery was massive 5* brought a pc from here before so knew I was going to get great service”

PC Specialist 5 star review on 14th June 2024

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Posted 6 months ago

“Very happy with the service from PC specialist. Chose the components and specifications. Packaging secure. Delivery was less than a week including bank holiday.”

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Posted 6 months ago

“Pc was delivered promptly. All set up. Works exactly as I hoped. Tech support was avaliable to answer my questions as I was setting it up. Excellent service.”

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Posted 6 months ago

“Super happy with PC Specialist. Very easy to pick the parts you want through their website. Build and shipment was very quick. Build is of very high quality and cables are all neatly organised and tucked away. However I do wish that some categories have more parts/brands to choose from, I would also like newer cases. Some parts/categories have little to no explanation or tech spec, so might be harder to choose for a non-technical customer.”

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Posted 6 months ago

“Fast & Reliable.”

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Posted 6 months ago

“Really helpful would recommend”

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Posted 6 months ago

“Super happy with the service and my new PC. I couldn't recommend PC Specialist more”

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Posted 6 months ago

“The order process, build updates and delivery where all excellent. Sadly pre installed software I specifically asked not to be there have dropped this from a 5 star to a 4 star review.”

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Posted 6 months ago

“As previously with my desktop and now with my laptop the product is excellent made to my spec, everything works perfectly and was delivered on time. Many thanks”

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Posted 6 months ago

“First of all I am happy with the build. PC Specialist supplied all of the components that I selected and did a very good job of layout and cabling. However, my experience with PC Specialist was spoiled by several 'bad' experiences (graphics card, courier and pump): * The graphics card developed a fault after owning the PC for 51 days. * I requested the item to be returned and repaired (for free) and a courier collection was organised. On the scheduled day of collection, the courier (Palletways) did not collect. * I contacted PC Specialist and a new collection day was organised. * When the courier did arrive, he asked ME to put my PC in the back of HIS lorry: he did not secure the PC (though it was in its box) and just left it loose in the back of his lorry (I reported this to PC Specialist and they said it was normal and that items are only palleted when they reach the Palletways depot). * The PC was fixed by PC Specialist and returned (new graphics card). It took about two weeks. * When I turned on the 'fixed' PC, the pump emitted a very high-pitched noise (even on the 'silent' setting) that it did not make before it was 'fixed'. This noise continued for almost 1 week. I called PC Specialist several times throughout and everyone I spoke with was well-mannered, friendly, and helpful. Now that the high-pitched noise from the pump has stopped, I'm happy with my new PC.”

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Posted 6 months ago

“Brilliant customer support and build build time, would use the service again”

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Posted 6 months ago

“All fine, delivered quickly and helped on live chat”

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Posted 6 months ago

“Kept me updated throughout the building process. I paid for the 3 working day production service and next day delivery. And surprisingly came in the given timeframe, amazing quality and service!”

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Posted 6 months ago

“I selected what I wanted from a laptop and paid for that and only that. Brilliant because I want a larger ssd in my machine but don't need an expensive gpu which I'd usually have to pay for if I bought a pre built. I really can't complain. I've also sent the 1 of the laptops i bought back for repairs a couple times that went smoothly and cheply as the machine was still under warenty”

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Posted 6 months ago

PC Specialist is rated 4.8 based on 4,061 reviews