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PC Specialist Reviews

4.8 Rating 4,151 Reviews
96 %
of reviewers recommend PC Specialist
4.8
Based on 4,151 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 8th January 2025
Jay Iglesias
PC Specialist 5 star review on 16th December 2024
Kev
PC Specialist 5 star review on 12th December 2024
Ryan
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 7th November 2024
Jacqui
PC Specialist 5 star review on 5th November 2024
Hannah
266
Anonymous
Anonymous  // 01/01/2019
Excellent service website is very easy to navigate and it keeps you updated on where your order is in the building process. Will definitely recommend to friends and family.
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Posted 2 weeks ago
I have bought 2 PCs now with PC specialist. I have been delighted with both PCs and any small issues I have encountered have been quickly resolved by their support team, normally within about 1 working day. You are always kept in the loop when the PC is being assembled/tested/dispatched.
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Posted 2 weeks ago
Great company to work with, deliver a great product and keep you in the loop throught the order.
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Posted 2 weeks ago
Everything turned up in great working order and was easy to get everything started once I got all the extra packaging out of pc, which is great to see as it makes me feel as if there’s a really effort to make sure nothing is damaged during the delivery process. Customer service is excellent and was really helpful and fast to respond to my concerns. Overall, once it comes to a future upgrade down the line I’ll definitely be checking what’s on offer at PC Specialist before checking anything else and would most definitely recommend to anyone else to check them out if they’re wanting a pre built system.
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Posted 2 weeks ago
The laptop was delivered quickly after payment ( about 1 week). I'm happy and satisfied.
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Posted 2 weeks ago
The PC I ordered was a very smart spec for the price. I was kept informed throughout the build process and delivery process and the machine was well-packed for delivery. I really couldn’t have asked for more.
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Posted 2 weeks ago
Had a bit of a faff with my first order, where it wouldn't allow me an option to pay via card for some reason. After several failed attempts by customer support the order had to be cancelled and a new one generated for some reason. Once this order got underway all went smoothly. Excellent packaging and the computer build was absolutely fine.
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Posted 2 weeks ago
Tidy PC with exactly the spec I needed, and no bloat-ware. Great service too.
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Posted 2 weeks ago
My new PC is perfect and really well built, exactly what I ordered. The only reason for one less star is the packaging wasn't quite strong enough and I had a damaged kettle lead and screw but it was quickly rectified.
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Posted 2 weeks ago
They were able to produce a computer to my specifications so I was able to combine it with existing parts rather than have to replace them all. I was kept updated with detailed progress emails. When the finished item arrived it was well packaged and the wires and cables within the interior has been neatly cable-tied to keep them out of the way when installing the graphics card.
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Posted 2 weeks ago
PC Specialist made it easy. Great website to configure exactly what I wanted. Helpful updates during the build. And a stunning PC arrived after 2 weeks. Looks amazing and works perfectly. Thank you! Have already been recommending to people.
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Posted 2 weeks ago
The quality of the end product and build is to be lauded...perfect, well laid out cabling and so very well configured on the out of the box OS build. But the thing that rings of PCSpecialist's experience is the website configuration. Dynamic on your spec, letting you know ow when a component won't work with others you have chosen. Saved me so much stress.
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Posted 2 weeks ago
I have never used a servce like this before. I normally opt to build my own. The site and interface was straightforward, and if I made a wrong choice on components it would offer a recommendation. For instance, I asked for an 850w psu and it was telling me that I should use a lower wattage to save money. I could choose to follow the advice or ignore it. The building and testing was all done quickly. I chose to have them send me an email each day to tell me what stage they were at. If I had one minor complaint, they sent the quick start guide for the motherboard but not the user manual, and there was no guide for the extra gfx card bracket that comes with the case (as I installed my own gfx card), so I had to work it out. Overall pc specialist was a good service and I am happy with the PC I have ended up with.
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Posted 2 weeks ago
Really happy with the PC, I’ve not the best when it came to computers but I used the call centre for help and they was really friendly and helpful would definitely recommend, Me, my brother and Dad have a PC specialist branded computers
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Posted 2 weeks ago
Great service - kept me informed throughout the building of my PC, put together a great system at a very sensible price and ensured it was delivered with care. I honestly couldn't ask for more.
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Posted 2 weeks ago
Custom pc build. The web site worked well. Customer service were very good when I had a payment issue (not their fault). Good tracking on the website while the machine was being built. Pc works well and I am pleased with it
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Posted 3 weeks ago
Initial component choice and compatibility checks were very clean in both navigation and provided information. Build feedback was nominal, though the progress updates were much appreciated and further built my anticipation. Delivery was swift and within the allocated timeslot. Prompt and polite. Safe and secure. The build itself is superb. The presentation within the case and subsequent running of the PC have excelled all requirements. I have had no issues so far and have been undeniably relieved that my choice to have PCSpecialist put together this new build has spared me any stress or labour compared to the last time I put my own components together. Well worth their positive reputation. I would enlist them again and recommend them others. I believe that their promise of warranty and assistance should any issues arise will live up to the high standard they've exemplified so far.
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Posted 3 weeks ago
Good service when there was a problem with the delivered PC.
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Posted 3 weeks ago
Very good and helpful service
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Posted 3 weeks ago
Excellent website interface. Smooth ordering process. Very easy to configure a PC to your own desired spec - and the process will tell you if it thinks you are over-specifying a component. Excellent communication from PC Specialist throughout the build; never any doubt about the status. Very responsive to questions / requests via the Support inbox. Important information about "musts" when booting the computer for the first time is sent in advance of delivery. Delivery via DPD also completed smoothly and to time. All in all an excellent buying experience all round. This is my second purchase from PC Specialist - the first was 12 years ago and it is still going strong! I would recommend PC Specialist to anyone looking for a PC.
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Posted 3 weeks ago
PC Specialist is rated 4.8 based on 4,151 reviews