PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,154 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,154 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 8th January 2025

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We chose PC specialist after looking at reviews on Trustpilot and were not disappointed. There are a lot of options when configuring your PC, however the site is very easy to navigate. Kept us informed about progress and delivery. Very happy with the purchase and process.”

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Posted 6 months ago

“Great service and price”

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Posted 6 months ago

“I first bought a custom PC from PCS about 4 years ago. I wanted a company that was able to provide me with a PC but with the components and configuration I wanted. Build and quality excellent. I have since bought a second PC for my youngest son. Highly recommend these guys. Customer service is excellent too!”

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Posted 6 months ago

“excellent service from start to finish”

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Posted 6 months ago

“Great online service. Very efficient and product is just as expected / hoped for . Communication through the stages of build , testing and dispatch was brilliant . At no point did I think ‘what’s going on with my order ?’ Great job !!”

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Posted 6 months ago

“Been using PC Specialist for many years now for gaming laptops all great specs for a decent price”

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Posted 6 months ago

“pc specialist was very quick to build PC and helped me along the way with delivery issues with DPD who I had several issues with as they had my pc 11 days, I paid for weekend delivery took a day off work it did not arrive pc specialist's phoned DPD and was given no further information. I rang DPD who said they could not find my pc and an investigation would need to be done. I then received a message on the Monday saying my pc was on its way causing me to have to take more time off work. Pc specialist refunded my weekend delivery charge with no hesitation and were very helpful”

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Posted 6 months ago

“Great communication at every stage, immediate response when I had an issue in setting up the PC at home and the delivery from the courier was, surprisingly, done on a Sunday.”

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Posted 6 months ago

“Excellent service and a great laptop designed just as I wanted it”

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Posted 6 months ago

“My second pc purchased from them and once again fantastic service for this gaming pc - my son is very happy !”

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Posted 6 months ago

“PC Specialist are above the rest when it comes to custom pre-built rigs. I have now purchased two machines from them. One back in 2020 and now in 2024. Both experiences have been fantastic and can't fault them for any part of the process. Both builds had fantastic build quality”

PC Specialist 5 star review on 21st June 2024

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Posted 6 months ago

“Great value computer. Really pleased with the ease of ordering process, speed of delivery etc. my only slight issue was with the handbook, when the QR codes provided for drivers and Windows registration didn’t work. However, the support team were very quick to respond to my emails and everything is, hopefully, now sorted.”

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Posted 6 months ago

“Excellent build quality. I did have a slight software issue with the control centre, however, this was resolvd after a quick call to PCS. Hugely knowledgeable and helpful team.”

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Posted 6 months ago

“Quick and efficient process with a quality build at the end, this is the second time I have bought from them and their service is worth every penny.”

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Posted 6 months ago

“Very quick build and delivery. Ordered on Thursday, laptop arrived on the following Wednesday. Works well and I'm happy, thanks folks:)”

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Posted 6 months ago

“Very impressed with ordering, the cost, the build and the delivery of my computer from PC Specialist. My only negative was the handbook because the links in this to download drivers and to register Windows did not work. However, the support team answered my emails very quickly and I feel I am on the way to having a great PC.”

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Posted 6 months ago

“Bought from PCSpecialist a number of times now. Always fantastic and reliable builds. Very helpful staff from the moment of ordering to delivery. Many thanks !”

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Posted 6 months ago

“It is easy to specify exactly what you want, then the order is placed and the machine arrives. No fuss, no bother. Great technical support is a phone call away. I have just ordered 2 identical machines for me and my wife, and I can set them up in similar ways. And the price is very competitive. What's not to like?”

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Posted 6 months ago

“This is the third mid-to-high-range gaming laptop I've bought from PCSpecialist. I pretty much will not buy from any other retailer, because I know that anything I buy from PCSpecialist will be sturdy, powerful, and built to last. Both the other computers I bought lasted for about 5 years, and that was only because of a couple of unfortunate accidents on my behalf - even after 5 years of heavy usage, they were still very strong and capable, handling most modern releases at almost maximum graphics settings, and could have lasted much longer. Build time and dispatch has always been quick - delivered within about 2 to 3 weeks from order - with lots of helpful updates about each step of the process. The box it comes in is huge, because they really don't hold back on the protective packaging to keep it safe. If you want a computer you're going to be using every day for 7 years or more, I definitely think PCSpecialist is the right choice.”

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Posted 6 months ago

“Ordered my PC very late on Friday before Bank Holiday and added Saturday delivery as was in hospital for a major operation the following week so wanted my PC before then so I could install it, PC Specialist kept me upto date when I phoned them on the Tuesday with queries as to it being a short turn around. They had a great selection of Parts and components to choose from, all seems to have been built to a very high standard. When my PC arrived on the Saturday it came very well packaged, despite slight damaged to the external box caused by DPD. the PC itself was untouched and perfectly protected thanks to the way it was package by PC Specialist. Would highly recommend and use again.”

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Posted 7 months ago

PC Specialist is rated 4.8 based on 4,154 reviews