PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,195 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

Questions

Metrics

4.8

Based on 4,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how PC Specialist made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PC Specialist 5 star review on 30th January 2025

Paul & Els

PC Specialist 5 star review on 22nd January 2025

Anonymous

PC Specialist 4 star review on 17th January 2025

Tristan

273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and decent price.”

Helpful Report

Posted 1 year ago

“Excellent, prompt and everything that I would have hoped for!”

Helpful Report

Posted 1 year ago

“Very disappointed with the quality of the build and the PCS so called quality control. £1500 PC was delivered with clearly visible bare wires, most likely the insulation stripped off during the build when they were pulled through the metal holes in the casing, fortunately these bare wires were nicely cable tied to other system cables and so luckily just avoided touching the metal case and blowing the motherboard. The GPU support bracket was installed, just a shame it was not adjusted to actually support the GPU card, a 10mm gap between the bracket and GPU should have been quite visible to the builder and QA inspector, the adjustment was tightened so its not something that changed during shipping. I specified an extra case fan in the order, this was fitted blowing directly at the exhaust fan, not only making it completely ineffective but actually making the case cooling worse as it reduced the effectiveness of the exhaust fan in removing the hot air from the case. The reason it was fitted where it was seems to be the length of the fan wire being insufficient to reach any other connections on the motherboard, so rather than install it properly with a fan extension wire they just took the easy option during the build. The PCS case is actually quite nice quality (PCS PRISM-X ARGB MID TOWER CASE), it is a shame however that the 3 front fans only operate at full speed (SATA supplied) with the mesh panel at the front too small to allow all three fans to draw in enough air to function effectively. All the other openings seem to have nice dust filters, just not for the intake of the 3 front intake fans so its going to be a very dusty system inside with the front fans running full speed all the time with no dust filter (let alone the unnecessary noise and energy consumption). Customer support was very good, its just a shame that the build and QA were so poor. Other than the issues above, the PC is good with the GPU & CPU fans inaudible over the noisy front case fans even when gaming. However it really should not be up to the end user to open up the PC and check for multiple build faults.”

PC Specialist 1 star review on 16th October 2023

Helpful Report

Posted 1 year ago

“I appreciated the update emails which reassured me the build and delivery was in process.”

Helpful Report

Posted 1 year ago

“Bery happy, well built, delivery time was good and works very well.”

Helpful Report

Posted 1 year ago

“the communication was great”

Helpful Report

Posted 1 year ago

“Great performance at a reasonable price”

Helpful Report

Posted 1 year ago

“Well built. The process took some time (as forecast), but PC Specialist did a good job keeping me updated on the progress.”

Helpful Report

Posted 1 year ago

“The PC was brought for my son. I haven’t had any negative feedback “it’s fantastic “. Looking at other PC’s it’s a reasonable price and the fact my son has been able to choose all the little extras to make it his own for both gaming and school work. Customer service has been brilliant, kept updated throughout all the way to the front door. The whole experience has been seamless… thank you”

Helpful Report

Posted 1 year ago

“Fantastic to work with, and when i had a late change request they sorted and fixed the problems with no issues!”

Helpful Report

Posted 1 year ago

“My Son already has a laptop built by you and is very happy with it. So when i wanted to upgrade my laptop he suggested using you and helped me spec it. But it was a very easy process and the choice was very extensive. A week or so later it arrived in perfect condition. I am more than happy with it even though I have only been using it for 10 days or so. Thanks guys.”

Helpful Report

Posted 1 year ago

“Fantastic custom built pc bought for husband's birthday and he is very happy with it. Although I ordered with more than enough time, due to delays it was not going to arrive by his birthday so I had to pay £70 extra for fast track which I shouldn't have had to. Also one of the leg stands came cracked but customer service dealt with and sent out a new leg efficiently and quickly. Overall happy now with it.”

Helpful Report

Posted 1 year ago

“easy to pick parts for pc or laptop fairly good with updates on progress additional items e.g gaming mouse and laptop cases are nice options that saves any hassle.”

Helpful Report

Posted 1 year ago

“Speedy efficient service.”

Helpful Report

Posted 1 year ago

“Easy to use website to configure a PC. Good communication so I knew where the build was up to.”

Helpful Report

Posted 1 year ago

“Amazing custom made pc and super fast”

Helpful Report

Posted 1 year ago

“Now on my fourth computer from PC Specialist and they never disappoint. Excellent communication from order to post-delivery with updates and help for setting up and the computer is everything I wanted.”

Helpful Report

Posted 1 year ago

“Good service and customer service and fast delivery,trusted company”

Helpful Report

Posted 1 year ago

“I ordered a PC from pcspecialist on August 23rd, which I paid in full for. An empty box arrived with no PC in it. I've spent over a month, and 15 emails, trying to ask about being refunded and their customer service have refused to help. Absolutely terrible company to deal with, its very disappointing.”

Helpful Report

Posted 1 year ago

“Ordering from PC specialist is brilliant, their website advises you on all compatibility issues with your components etc and makes it all easy and stress free. The PC is mostly great, there were some issues with software (e.g. the Microsoft app store wasn't working when delivered so I had to do some fixes). I would have given 5 stars if not for the delivery time. They advertise 9-12 working day expected delivery, mine arrived on the 15th working day. They do have fantastic communication at every stage of the build / delivery process which is why I know that my order sat doing nothing for the first 12 working days of this time. Once they started working on my order it was built, tested and shipped within the space of 2 days.”

Helpful Report

Posted 1 year ago

PC Specialist is rated 4.8 based on 4,195 reviews