PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,151 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 8th January 2025

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple specification and ordering process. Prompt delivery and good value for money.”

Helpful Report

Posted 3 weeks ago

“Can't fault anything about my experience. The PC builder where I chose the components is Brilliant as it let's you choose from suitable components that work together I sought some technical advice that I took on board and helped me with the design. The communication at each stage of the build was exceptional and I even received a photo of my PC when completed. packaging was perfect and now I have my PC I'm very pleased with it. Amazingly quiet and lightning fast. Very happy. A Brilliant company!”

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Posted 3 weeks ago

“Really good service. Really happy with the PC I ordered.”

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Posted 3 weeks ago

“Good communication throughout to give an update on the status of the order. Very happy with the PC that was built and delivered and is currently working very well. I would definitely consider using again if I needed a new computer”

Helpful Report

Posted 3 weeks ago

“Really good service and very happy with my new PC. Perhaps slightly unfair, but missing a star because the wrong power cable for my GPU was supplied and set up (as I was installing my own separate GPU). This was despite flagging this to PC specialist beforehand, which meant undoing some of their nice cabling. Not the end of the world, but feels like I can't award 5 stars. Overall though, highly recommend and happy.”

Helpful Report

Posted 3 weeks ago

“Great communication all the way through the customer journey, I have had no issues so far with the PC build and very happy with their service.”

Helpful Report

Posted 3 weeks ago

“I am writing to express my deep disappointment regarding the significant delay and lack of communication about my order 2963319, for which I paid over $4,000. At the time of purchase, I was assured that the order would be delivered within 5-8 days. However, it has now been 18 days without any updates or delivery. When I contacted your team for clarification, I was informed that the delay is due to items still being awaited and that the stock was not managed appropriately on your end. This is incredibly frustrating, especially considering the premium price I paid and the initial promise of delivery by December 16, as stated on your website. I placed the order on November 29, and the lack of transparency regarding delivery times is unacceptable. Moreover, when I asked if there was any form of compensation for the time wasted, your team simply refused to acknowledge the mistake and did not offer any gift or gesture of goodwill. This lack of empathy, especially after spending top dollar on a premium product, is infuriating. Given your failure to meet the promised delivery window and the poor handling of the situation, I kindly request a full refund of the amount paid. I trust you will understand that this situation is unacceptable, and I hope we can resolve this promptly. I look forward to your immediate response. Sincerely, Rui Oliveira Order number 2963319”

Helpful Report

Posted 4 weeks ago

“Very happy with my PC. The order process was simple, selection of components helped by the forum users. Expectations were well managed around things like build time and order delivery. Everything worked out of the box. Only small niggle is that the BOIS settings were not right for the RAM installed. Easy to fix, but for a high end machine I would have thought that would be checked.”

Helpful Report

Posted 4 weeks ago

“Great customization and overall service, second gaming Pc from them now. Only downside was PC would not start without an error, I had to alter the Bios settings as it was coming up with fan speed issues on CPU (water cooled) and could not install any programs as a windows folder was missing and had to use a windows repair USB. Annoying as it was first use, but once i fixed it there has been no issues at all.”

Helpful Report

Posted 4 weeks ago

“I've used PC Specialist now for a few of my computers, from a beefy work machine to a home laptop. I adore how detailed the website is, allowing you to fully customise your PC. You get informed along the way about how it's going in terms of building, testing, and delivery. If I have one gripe (and it's a small one) you can get very cheap Chromebooks and better, more expensive laptops, but there aren't any that bridge the gap between the two (a laptop around the £400 price point). But aside from that, it's an awesome place that I highly recommend.”

Helpful Report

Posted 4 weeks ago

“The second computer I’ve purchased from PCSpecialist and they really are the best. Simple ordering process and incredible communication, including photos of the computer at stages of the build. I know from experience that if there are any issues they will go above and beyond to get things sorted. This is a company you can trust.”

Helpful Report

Posted 4 weeks ago

“I wanted to move away from console gaming and go back to PC gaming using a high end gaming rig. My current rig needed updating, so PC Specialist was my first option, as I previous used them and was very happy with my past experience buying from them. I opted to go for a brand new setup using the latest Intel i9-14900K CPU and Nvidia RTX GPU. Choosing my PC setup was was extremely easy and the build time was very quick (I did pay for the faster service though). The PC was ordered on a Tuesday evening and was delivered first thing on the Friday morning, which was very impressive. I would highly recommend PC Specialist if you want a top of the range well built gaming PC.”

Helpful Report

Posted 4 weeks ago

“Very quick and easy to design a PC - allows you to see different options and compare how they will work with the pc. I've used this now for all 3 of my kids and they are all very happy.”

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Posted 4 weeks ago

“Excellent service. Pc running very well.”

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Posted 4 weeks ago

“PC pick and mix process was easy to follow without having to know which components are compatible. Status was easy to follow too. When it arrived on time, it was really well packaged and no damaged. The only negative side not with pcspecialist but with the delivery company DPD was how it wasn't handled with care but the packaging took care of that. Would definitely recommend them.”

Helpful Report

Posted 4 weeks ago

“The process of picking out my gaming PC from start to finish was very clear and concise. I was constantly informed of where my PC build was at and when it was dispatched.”

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Posted 4 weeks ago

“It was really easy to configure a PC online via the website and try out different options and costs. Delivery in my case was fast at around 10 days and that included clearing the payment. No problems with the PC after delivery as now all checked and configured for my own requirements. This is the second time that I've used PC Specialist and been happy.”

Helpful Report

Posted 1 month ago

“Had some issues with my order, but it was because they were diligent in making sure parts fit properly and i wouldnt have a poor experience. They called and talked through options to resolve and ultimately were very good. Very knowledgeable and friendly team were quick to resolve issues and questions.”

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Posted 1 month ago

“Laptop arrived in good time and meets all expectations.”

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Posted 1 month ago

“New pc, pre-built with good parts quickly and for a good price”

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Posted 1 month ago

PC Specialist is rated 4.8 based on 4,151 reviews