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Peet's Coffee Reviews

2.4 Rating 85 Reviews
28 %
of reviewers recommend Peet's Coffee
2.4
Based on 85 reviews
Shipping & Delivery
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Customer Service
Communication Channels
Telephone, Email
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Anonymous
Anonymous  // 01/01/2019
Calling is useless - put on hold forever. Peets is overcharging me and charging me multiple times on the same day on my bank account. I can't eventual to them about it and their chat is bogus. You don't get a human.
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Posted 1 year ago
Petes is a business that represents what Berkeley is. A was introduced to Alfred back in the 1960s and he would be so proud of how Petes has evolved. A few weeks ago I was please to see a homeless man, with his bike outside of Petes. I gave him $25.00 an moved on with my coffee--a few days later not he was there but one of Petes tables and 4 chairs and had a pile of of a persons tattered belongings and another poor homeless soul. Sitting down. Another was sitting at another table, all had cups for money. I got my coffee and gave $20 to each of them, $60 well spent. I am so proud of Petes to give these poor souls a place to stay--to call home. Down around my business I have many homeless souls--I gave a four a $20 Petes card and directions to another business that cares, Petes. I am proud of Petes--keep up the good work. We all must be ready to take care of scores more in the near future. Petes is great. It shows what we are really all about. Ralph
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Posted 1 year ago
I never knew about Peet’s why am I getting chargers for it? Scammers
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Posted 1 year ago
A recent early flight out of Reagan National Airport left us looking for a source for breakfast. We usually would have gravitated to Starbucks, but the line was too long. Finally near our gate we came upon a Peet’s Coffee and stopped there. The Peet’s breakfast sandwiches we got far exceeded the taste and quality we‘ve ever had at Starbuck’s!!
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Posted 1 year ago
I have been a customer of Peet's since 1978 and have always enjoyed their coffee in store and purchasing beans for home use. I used Peet's subscription for quite awhile now and it has been a challenging and ultimately worthless service. Increasing or decreasing your subscription order through the website is an experience of poor web design. I know a ten year old who could produce a better online experience. As of yesterday, I have canceled my subscription due to a major melt down with their website and basically poor customer service. Such a shame.
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Posted 1 year ago
I buy from Peets once a month, no subscription. Two things have been challenging with this company over the years. Customer service is slacking. Calling is futile. I tried twice this week, put on lengthy hold times then the calls were both disconnected. Tried email and it takes 48 hours to hear back. And lastly a big problem with Peets and their shipping company is rarely do I get shipping dates. Tried clicking on tracking and UPS hasn't updated their server. I have received my delivery and their tracking still indicates they do not have the tracking info. I have told this to Peets in the past, another apology from them and looks like that problem continues to be unresolved. Am looking into other bean suppliers who not only provide a great bean but customer service. Challenging to continue to be a customer with a company that hasn't worked out all the bugs in their business or maybe they just have stopped caring about providing good customer service.
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Posted 1 year ago
Very good coffee, terrible customer service. I started drinking Peets in the 1970s in S.F., and on-and-off ever since. Recently I bought two one-pound orders online. They sent me FOUR pounds, two of which were types I would never use. I went on their "help" line, waited 1 1/2 hours and finally gave up. The whole time they "serenaded" me with assurances that I was the next in line, that the "agent" would be with me momentarily, etc. I have no intention of paying for coffee that I didn't order, and Peets may have lost a long term customer. P.S. Pay with PayPal so that they can't charge you for stuff you didn't order.
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Posted 1 year ago
I've been a loyal customer for years but have just gotten tiered of the bad service and the continued problems with the app. The staff refuses to honor the rewards claiming the app is down. It seems to come back whenever the rewards expire.
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Posted 1 year ago
I'm not sure where all the negative reviews are coming from. I have been a subscriber for about a year and never had a late delivery. I’ve also never had a problem postponing the delivery for a month or bringing in the delivery date. Plus, I love the coffee (my current go-to is Garuda Blend). In spite of all the negative reviews I still recommend Peet’s to my friends
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Posted 1 year ago
overall experience on online order and customer service is poor all aspects.
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Posted 1 year ago
I love your coffee but many of the capsules come empty.
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Posted 2 years ago
We bought whole bean coffee from the grocery store today. Noticed that the number of ounces changed from 12 oz. to 10.5 oz. although the price has not. Customers need to be observant of this. These are tactics used by companies during times when inflation increases to maintain their profit margins. Most consumers never realize that this happens.
Peet's Coffee 2 star review on 13th June 2022
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Posted 2 years ago
I have subscribed peets, but they have skipped too many. More importantly, they withdrew from my account without delivery. I asked to refund it, but they have not made refunds for three months. Bad company 😞
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Posted 2 years ago
I was buying them since 4 years through… I was buying them since 4 years through their website. They just come up with minimum quantity buy. I love their K cups. Now they are offering 3 minimum quantity buy for each different type of coffee. So I buy varieties of 4. Now they make me have to order 3x4=12. Very disappointed. Bad. Just charge me shipping. You know why you making me have to buy 3 each minimum each varieties. Dont buy from them.
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Posted 2 years ago
i feel bad for the workers
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Posted 2 years ago
I had never ordered from Peets Coffee before...I ordered Chocolate , Carmel Frappuccino.....it was the BEST Frappe I have ever drank!!! I have ordered from every major place that make Frappuccinos and Peets is by far number one!! The Coffee ☕️ flavor is heavenly ...just what you want to drink in the morning 🌄!! I highly recommend this place!!
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Posted 2 years ago
Had their sees chocolate covered coffee beans , ordered them on their website, they were delivered late as they were a gift, then I canceled my order , they were still delivered , when I opened the package all the beans were melted together like they were exposed to extreme heat at one point, but customer service was awesome and took care of my issues. May take my chance again in the future their products are delicious.
Peet's Coffee 2 star review on 8th February 2022
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Posted 2 years ago
Terrible customer service. Wrong order them replacement was not sent for weeks. Still has not arrived
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Posted 2 years ago
If I could give less than 1 star I would. I had a problem with the Peet's app. After an update that was required I attempted to place an order and it failed (app said my order didn't succeed) and the app returned to the "place your order" window. Due to lack of time I didn't stop. I was later notified (via email) my order had gone through. I contacted Peets and never got a response other than the "we received your email". It has been a week since the original interaction and several days since I sent the email. I also needed to increase the amount on my Peet's card and that order also said it failed so I tried to place it again (which also failed) but neither actually failed and now I have been charged twice and have way more on my card than I can use in a reasonable time frame. I don't think I should have to pay for a latte I didn't get because the app incorrectly said the order didn't go through.
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Posted 2 years ago
I am disgusted with the prices at the Seattle airport. Once you are past security you are limited and the prices for a sandwich and iced coffee where $18. Soggy bread and overpriced. Do not bother
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Posted 3 years ago
Peet's Coffee is rated 2.4 based on 85 reviews