Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with service and speed of delivery product top notch leather pen case”

Helpful Report

Posted 5 years ago

“Took over a week to get to me.”

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Posted 5 years ago

“Items were well priced and arrived promptly. Love Leuchturm!”

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Posted 5 years ago

“Helpful and efficient, thankyou😁👍🏼”

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Posted 5 years ago

“My first on-line order placed with Pen & Paper was processed efficiently, dispatched promptly and well packed. I was impressed by the standard of service and did not hesitate to place a further order. This was also dealt with in a like manner.”

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Posted 5 years ago

“Excellent service - when a product I had ordered proved unavailable was immediately contacted and suitable alternative suggested. Order sent through quickly and in good condition.”

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Posted 5 years ago

“The first time I ordered from Pen & Paper Co. the service was excellent: prompt and efficient. It took 8 days to get to Slovakia. When I ordered the second time a month later, I never received the packet. I wrote a few emails until at last I got a response that the packet couldn't be delivered and had been returned to Pen & Paper Co. I was a little surprised I had to initiate the conversation to ask that the packet be resent. I waited and the same thing happened: I still didn't receive it. I asked if shipping by courier was possible but it wasn't. After a month, I was finally able to get a refund, which Pen & Paper Co. handled promptly. I really don't know what happened. In all due fairness to Pen & Paper Co., the fault lies somewhere between Royal Mail and my local postal service in Slovakia. I would, however, recommend adopting a courier service option for safe, fast, and efficient delivery, rather than relying upon the postal service. At least it would be nice if customers had that choice, even if at a higher cost. I'd have gladly paid it. But thank you for the very first shipment. It was fast, (I actually got it!), and I'm very satisfied with the products I ordered.”

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Posted 5 years ago

“Pen & Paper have a wide range of stock at affordable prices. My order came very quickly and my experience overall was great! :)”

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Posted 6 years ago

“Friendly staff and problems quickly resolved. Will be using this company again.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“Superb on line customer service. I asked a question and got a reply within hours (it was late night after all) received an update and purchased what I needed. Best price on the Webb and fast free postage too. Have set as a bookmark so as not to forget where to get the best deals on pens and paper.”

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Posted 6 years ago

Thank you for your fantastic review :) Pen & Paper

Posted 5 years ago

“Product was exactly what was required and service was prompt and efficient. Thank you.”

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Posted 6 years ago

Thank you for your lovely review :) Pen & Paper

Posted 5 years ago

“Great prices for pens & refills and got an extra 10% Off!”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“Helpful website, secure packaging and prompt delivery. What else to say?”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“Excellent service.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

“Very quick response, much appreciated”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

“Very happy with my purchase which was safely packaged & as described. There was a slight colour difference from the picture but this is common for online purchases. Would recommend, but cheaper p&p would make it more appealing.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

“As always, top quality service and top quality pens. The lovely handwritten note just adds to the pleasure of buying from the Pen and Paper.”

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Posted 6 years ago

Thank you Richard for your lovely review :) Pen & Paper

Posted 5 years ago

“The service is extremely efficient. Well packaged and posted quickly.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“Fantastic service, easy to use website, great product range! Stuff which I couldn’t find anywhere else 😊”

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Posted 6 years ago

Thank you for your lovely review :) Pen & Paper

Posted 5 years ago

“I have bought quite a few Lamy fountains now. Very competitively priced. They arrive safely and promptly. Highly recommended.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews