Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and excellent aftersales assistance.”

Helpful Report

Posted 5 years ago

“did not have exactly what i wanted but suggested an alternative which was a good second best”

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Posted 5 years ago

“Great product great price and a great service”

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Posted 5 years ago

“Great shop with amazing selection of quality stationary goods.”

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Posted 5 years ago

“Great product! Great service! Will totally buy from again”

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Posted 5 years ago

“Very quick service, thank you!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Wales is quite a distance from Staten Island.The internet removes that obstacle and it was a pleasurable experience to become a customer.Presently I will browse your shop for a notebook/writing journal that is accommodating for fountain pen writers.”

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Posted 5 years ago

“Very nice pen. Glad it arrived before Christmas.”

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Posted 5 years ago

“Exactly as described and the picture online, delivered exactly as promised, service exemplary as usual!”

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Posted 5 years ago

“Super no fuss service, what I needed promptly without fuss.”

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Posted 5 years ago

“I bought a Kaweco Al Sport gel roller from Pen and Paper. They had the best price I could find, and the delivery was really prompt. Very happy with the whole transaction. A great pen from a great seller - I'll definitely be back.”

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Posted 5 years ago

“They had the products I wanted, obscure though they are. (Who writes letters with pride these days?!). And the turnaround time was so short that the ink was barely dry on my last sheet before the new pads arrived. I'll use them again.”

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Posted 5 years ago

“Excellent and prompt service. Order arrived earlier than expected.”

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Posted 5 years ago

“The ordering system was easy to use. Product despatched quickly and the staff were very helpful when I had a query about my order.”

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Posted 5 years ago

“I bought a Lamy fountain pen and notebook very close to Christmas. Unfortunately the notebook I wanted was out of stock but they called and offered me an alternative. How good it is to deal with a company like this (passionate about their business) where personal service is important especially when they must rely on internet sales. I will definitely visit when next in Cardiff as I really like this shop and I do hope that they will continue to be successful in these very difficult times. Wonderful - it will definitely be my next 'go to' site for good stationery items and I will certainly recommend them.”

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Posted 5 years ago

“Great service and variety of products from an independent trader, would highly recommend!”

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Posted 5 years ago

“Excellent customer service - the pen I wanted was out of stock online. They called me and offered me an alternative from shop stock. Old fashioned customer service and impressive range of pens offered at extremely competitive prices. I cannot rate Pen and Paper highly enough. I will be purchasing more.”

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Posted 5 years ago

“Fabulous service as always. Highly recommended. Can't wait to visit the shop in Cardiff soon.”

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Posted 6 years ago

“i buy the van gogh starry night fountain pen. but i still have not received the painting bookmark or some kind of things for my pen. could you please help me to check it.”

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Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews