Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pen arrived on time with correct nib and adaptor fitted”

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Posted 7 years ago

Thank You for your review :) Pen & Paper

Posted 7 years ago

“Everything was good - will be using again in the future!”

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Posted 7 years ago

Thank You Sarah for your review. Pen & Paper

Posted 7 years ago

“This was my first time ordering from Pen and Paper and I was very impressed. My order wasn't big at all, but my Lamy came next day and very well packaged. I would definitely recommend Pen and Paper to friends. I will be back for sure as my pen collections grows.”

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Posted 7 years ago

Thank you Edward for your lovely review :) Pen & Paper

Posted 7 years ago

“Unable to get a Papermate pen refill on the High Street I went online and found you. Ordered 2 to make sure of a refill in future.”

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Posted 7 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“Excellent service - received my pen by return.”

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Posted 7 years ago

Thank You for your review :) Pen & Paper

Posted 7 years ago

“Excellent service both in delivery of products and the helpfulness of staff. Highly recommended.”

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Posted 7 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“Pen ordered online, no hiccups, and delivered very quickly.”

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Posted 7 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“They delivered my Bullet Journal like a bullet!”

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Posted 7 years ago

Thank You Kerry for your review :) Pen & Paper

Posted 7 years ago

“I ordered my products on Friday and Received them on the Monday = I do not think you can do any better than that”

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Posted 7 years ago

Thank you for your review Pen & Paper

Posted 7 years ago

“Fantastic service provided all the time!”

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Posted 7 years ago

Thank you for your review :) Pen & Paper

Posted 7 years ago

“Pen & Paper has a really good range of stationery products. And, what's more, they had the ones I wanted at a great price.”

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Posted 8 years ago

Thank you for your review Pen & Paper

Posted 7 years ago

“Superb service provided! Quick delivery and well packed. The price was also the best i could find on the net!”

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Posted 8 years ago

Thank you Jason for your review :) Pen & Paper

Posted 7 years ago

“Super service, extensive range and great prices.”

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Posted 8 years ago

Thank you Grace for your review :) Pen & Paper

Posted 7 years ago

“I was able to find out very quickly that what I needed - a piston filler for my Visconti pen - was available and received it promptly. I shall certainly use them again for my writing requirements.”

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Posted 8 years ago

Thank You Robin for your review :) Pen & Paper

Posted 7 years ago

“I recently discovered Pen & Paper of Cardiff from whom I ordered my 5th. Lamy Fountain Pen. I had ordered the Black Purple All Star model with an extra fine nib. On receipt of the pen - stunning colour - and unlike all my other Lamy Pens it did not write from the first attempt, and it was very scratchy; on closer examination the nib itself was damaged. On telephoning Pen & Paper, I spoke to Michaella and she immediately despatched another EF point nib, with instructions on exactly how to change the nib. It arrived the next morning, and I am delighted to report that:- 1. Changing the nib - easy and simple! 2. As with all my other Lamy Pens, it wrote straight away and is exceedingly fine. I have found a company with old fashioned views on customer care and attention to detail, and I shall now be using them for all my stationery needs. It is so refreshing to find a company who puts the customer first and foremost. My thanks go to Michaella for putting things right so quickly and without a long list of questions or loading the customer with unfounded guilt. It gets Five Stars from me!”

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Posted 8 years ago

Thank you Kay for your wonderful review :) Pen & Paper

Posted 7 years ago

“Pen & Paper were very helpful. There was a query on my order and it was dealt with in a personal and professional manner. Despite the query, delivery was still very speedy. I am also thrilled with my purchase as I have just started bullet journaling, and this book seems to be ideal.”

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Posted 8 years ago

Thank you Jane for your lovely review :) Pen & Paper

Posted 7 years ago

“The item was well packaged and arrived in good time. Thoroughly recommended.”

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Posted 8 years ago

Thank you Degna for your review :) Pen & Paper

Posted 7 years ago

“I always buy my Lamy Pens from the Pen & Paper and its always top notch service provided.”

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Posted 8 years ago

Thank You your review :) Pen & Paper

Posted 7 years ago

“Excellent service. The order was very quick to arrive and they came across as friendly and professional in their emails. Even though one of the items I'd ordered was out stock, they contacted me straight away to let me know and refunded the amount straight away as well as offering to let me know when it was back in stock.”

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Posted 8 years ago

Thank You for your review :) Pen & Paper

Posted 8 years ago

“Good product and fast delivery.”

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Posted 8 years ago

Thank you Holly for your review :) Pen & Paper

Posted 8 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews