Peninsula Business Services Reviews

Name: Peninsula Business Services
Address: Peninsula, Victoria Place, Manchester, Peninsula, Victoria Place, Manchester, United Kingdom
Rating: 4.94

4.9 Rating 987 Reviews

99 %

of reviewers recommend Peninsula Business Services

Company Reviews

Questions

Metrics

4.9

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 501 6830

Email:

reviews@peninsula-uk.com

Location:

Peninsula, Victoria Place, Manchester,
Peninsula, Victoria Place, Manchester
United Kingdom
M4 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Peninsula's services for over 3yrs. Their service and advice has always been excellent, but exceeded our expectations more so recently. This is due to receiving outstanding support from a particular individual, Lisa Rhodes. Her approach, willingness to help, professionalism and advice has been outstanding. She has managed to guide us through some difficult situations promptly. I would not hesitate in recommending Lisa, or the company.”

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Posted 1 year ago

Thank you so much Claire for your 5 star rating of Peninsula Business Services! We truly appreciate your support since we have been providing services to you for the past 3 years. It means a lot to us to know that you have always been satisfied by the service excellence and even more so recently. We are delighted that Lisa Rhodes has been able to contribute to a great customer experience for you, and we are grateful for your kind words. It warms our hearts that you would not hesitate in recommending us and Lisa. Have a great day! The Peninsula Team

Posted 1 year ago

“I use Peninsula on a regular basis and have done for the past 5 years. I normally speak to Vicky Kitney whom I have a great relationship with. She's very knowledgeable, comes back to me quickly, is very patient putting up with my endless questions and she talks through issues in terms that I understand which is essential to me. The additional support of supplying letters, guides and factsheets always ensures that I'm fully equipped and doing things in the correct way. Because we've built such a good relationship there's a feeling of trust and that is so important given the nature of the service. Would highly recommend.”

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Posted 2 days ago

“Our company has been using Peninsula's services for about a year now, and throughout this time, I have worked with several different consultants. In my experience, I have always received the advice, reassurance, and documents I needed. Their consultants are professional, reliable, and friendly. A great example of this is Tammy Graham as it is always a pleasure dealing with her. I would definitely recommend their services to anyone.”

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Posted 3 days ago

“Excellent and efficient help from Sam and very personable on the phone. Thank you for your help.”

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Posted 1 week ago

“Karen was really helpful today, understood the issue immediately and gave some really good clear advice, thank you”

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Posted 1 week ago

“Phone was answered quickly. Shelagh was very polite and helpful. Able to sort out my issues and guided me through each step to resolve them.”

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Posted 2 weeks ago

“I have dealt with Karen Wilson on a number of occassion and her advice and support has been invaluable. Staff are easy to contact and respond very quickly.”

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Posted 1 month ago

“very helpful discussed all options with me drafted Letter to send”

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Posted 1 month ago

“Tammy Graham was excellent in the handling of a recent case, she was very patient, very attentive, and ensured processes were explained in a manner that made sense. Can't praise Tammy enough!”

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Posted 2 months ago

“Today I dealt with Karen Wilson who was very helpful, clear, straight to the point and thorough. She also followed through with exactly what was agreed in a follow up email.”

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Posted 2 months ago

“Karen gave excellent advice this morning. She was very professional and thorough; she took the time to listen to my questions and asked all the right questions before sharing the advice. Thanks a lot, Karen!”

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Posted 2 months ago

“Karen Wilson was helpful friendly and very knowledgeable. A credit to peninsular!”

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Posted 2 months ago

“Excellent customer service from Shirley! afforded time and good explanation, went through previous reports and sorted our issue :-)”

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Posted 2 months ago

“The advisor provided good advice and followed up to provide more information in emails.”

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Posted 2 months ago

“Shelagh was really helpful and friendly. Knew where to direct me, despite it not actually being her arear of expertise.”

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Posted 2 months ago

“In my ten years of trading, this is without a doubt the worst company I have ever dealt with. First and foremost, they refuse to take any accountability or responsibility to protect their own interests, even if it means screwing over paying customers like myself. I had a case that required me to pay for dismissal services. The supposed “expert” who consulted with me got all the dates and times wrong in the final outcome, drastically altering the course of the case. This resulted in the defendant getting away with dismissal. To make matters worse, one of the crucial bases for this outcome was the assertion that one of the witnesses was my wife's best friend, which was a complete fabrication with no evidence to support it. Shockingly, this was one of the main reasons cited for the outcome. From my experience, it seems that Peninsula wanted to take the easy way out to avoid pursuing any legal routes against the defendant for gross misconduct, even though all evidence pointed to their guilt. There were countless mistakes. They even redid the final outcome letter after realizing that all the dates and times of the incidents were incorrect. Yet, this still did not change the outcome, which makes no sense at all. Their initial excuse for the outcome was based on the notion that certain actions couldn’t be taken due to prior engagements. However, if the correct dates had been used, he would have been found guilty based on the actual evidence. This massive mistake ultimately cost me £250,000. Additionally, the contract they offered makes it virtually impossible to cancel. It is a five-year agreement that renewed in December 2023. I provided my six months' notice to cancel based on this significant error, and to this day, I am still receiving invoices. Peninsula has not canceled my contract and seems to expect me to buy my way out of the new five-year agreement, despite my clear legal cancellation in accordance with the terms and conditions six months prior to renewal. I urge anyone considering their services to think twice. My experience has been nothing short of a nightmare.”

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Posted 3 months ago

“This was our first real HR problem and I found that Peninsula delivered as they promised, they guided me well through the process and were always there for me. Samantha was my main contact and she was excellent.”

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Posted 3 months ago

“Great support on the phone with Karen”

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Posted 3 months ago

“Total scam! Stay away! They don't sell HR services as much as they sell a non sense contract that is impossible to get out of. My Contract auto renewed during the 6 months notice i gave them to cancel it. Had to cancel my CC to get rid of them. Do not waste your time and money on these con artists. They have business ethics. Do not believe positive reviews, they offer gift cards to customers who leave these reviews.”

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Posted 3 months ago

“Thank you Shelagh for looking query so promptly and providing me with answers .”

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Posted 3 months ago

“Dikachi Ateli carries out our H&S reviews and makes everything so easy to understand and is extremley thorough in her approach.”

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Posted 4 months ago

Peninsula Business Services is rated 4.9 based on 987 reviews