PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,309 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 16th April 2025

717

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The perfect fit harness is great "fits perfectly". The customer service is very professional and caring. The ordering on line, by phone, was difficult. I put a harness on my basket then changed my mind on colour so added a different one. Went into my basket to delete the first one and it wouldn't do it. The young lady on the chat was telling me how to do it but that was from a computer or iPad, I don't have either. I'm a retired lady that only has a phone. I think customer services and tech team should be made aware that not everyone is sat in front of desktop computer. If people are being made to order on line, this should be easy to use on all appliances!!!”

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Posted 1 month ago

Thank you for your feedback, Jean. We are sorry to hear that you had trouble ordering online. For future reference, if you need to place another order with us, we can certainly do this for you over the phone, so please do us a call on 01684 569 . We are always happy to chat 😊

Posted 1 month ago

“Amazing service from the team! We have a very small collie, so finding a harness that fits has been a struggle. In particular, we needed a harness that was very narrow in the chest area so it didn't rub her armpits. I didn't want to just keep buying endless cheap ones with the hope of finding one that fit better, so I got in touch with PerfectFit. They asked me to send photos and suggested the sizes they thought would be best. When one part looked a bit small, they sent out a replacement at no extra cost and said we could keep trying till we found the right configuration. Would definitely recommend them if you're looking for a bit more customisation or need a non-standard size harness.”

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Posted 1 month ago

It is great to hear that you were able to find the best combination of pieces after a couple pf tries, Madeleine and that the team helped you out with this 😊 Thank you for your review, it is much appreciated!

Posted 1 month ago

“This is by far the best harness I have ever used and is particularly good because I have a rescue. But what really stands out is customer service. The lovely people at perfect fit cannot do enough to help. I’m really grateful for how easy they made my purchase by helping get the “perfect fit” 😊”

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Posted 1 month ago

Thank you for your lovely review, Teresa! 😊 We love that you think the harness and the customer service are the best! 😊

Posted 1 month ago

“I love the perfect fit harness. This is my second one, as I have two dogs. Neither like having the over head harnesses, but the perfect-fit harness having all the clips allows me to wrap the harness around my dogs neck, which works better and both dogs seem happier with this process. My dogs love the water and oftern end up dirty, but the perfect-fit harness goes in the washing machine and comes up lovely, ready for the next adventure.”

PerfectFit 5 star review on 26th February 2025

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Posted 1 month ago

It is great to hear that the harness suits your two pups so well, Jackie! Thank you for your lovely feedback and for sharing the great action shot of your two in their PerfectFits! 😊

Posted 1 month ago

“Quality item delivered super fast - thanks !”

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Posted 1 month ago

It is great to hear that you are happy with the quality if your new harness and that it arrived in good time, Stephen. Thank you for the review! 😊

Posted 1 month ago

“Great service ❤️”

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Posted 1 month ago

We love that the team looked after you well, Simon! 😊 Thank you for the 5 stars!

Posted 1 month ago

“We were recommended to this product by our dog trainer class and have to say we are delighted with the service and the product. They are very helpful if you are unsure of sizing and very flexible on exchanging to get a “perfect Fit”. Thank you”

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Posted 1 month ago

And thank you for your lovely review, Jacqueline! 😊 it is great to hear that you found the exchange service helpful in finding the best fit for your pup and that the team looked after you well. Thank you for your kind feedback!

Posted 1 month ago

“Great customer service, that supported our online purchase for our Boxer puppy. Great harness that can adapt to the needs of a growing puppy. Highly recommend.”

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Posted 1 month ago

Thank you so much for recommending us! 😊 It is great to hear that the team looked after you well while choosing the size for your Boxer pup.

Posted 1 month ago

“The harness is very well made and fits together very easily. I like that you can customise to fit your dog exactly. It washes well and mine have lasted for ages! The lead is also well made”

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Posted 1 month ago

It is lovely to hear that you are happy with the quality of your harness and that it has stood the test of time. Thank you for the review! 😊

Posted 1 month ago

“Didn’t think it would be possible to find a harness that fitted my dog as she’s such an awkward size/shape and not in proportion but after trial and error have not got her perfect fit and will be ordering more colours”

PerfectFit 5 star review on 25th February 2025

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Posted 1 month ago

It is great to hear that we were able to help with a well fitting harness for your girl. We look forward to hearing from you when you decide on a colour change 😊

Posted 1 month ago

“Excellent harness and lead, very well made and they really are a perfect fit. My boy is a lot more comfortable in his new harness, and looks fab too! Customer service is second to none, excellent communication and items arrived super fast!”

PerfectFit 5 star review on 24th February 2025

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Posted 1 month ago

He is certainly looking very smart in his new harness, Sarah! He's just adorable! Thank you for the lovely review. It is great to hear how comfortable he is in his new harness 😊

Posted 1 month ago

“Wouldn’t go anywhere else!”

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Posted 1 month ago

We are delighted to have you with us for the long haul, Sam! 😊 Thank you for the lovely review!

Posted 1 month ago

“Best harness ever Customer service is excellant”

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Posted 1 month ago

We love that you think we are the best harness ever, Marlis! Thank you for the review! 😊

Posted 1 month ago

“My dog hates harnesses that go over his head so this makes him and me happy, We have three harnesses all different colours and really easy to fit and comfortable for the dog.”

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Posted 1 month ago

A happy dog and a happy customer are our best reviews, Gordon! Thank you for taking the time to review us 😊

Posted 1 month ago

“Very good customer service easy to talk too”

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Posted 1 month ago

Aw, it is lovely to hear that the team looked after you well 😊 Thank you for your feedback!

Posted 1 month ago

“I called and asked for advice as my dog is a mixed breed and got a harness that was a 'perfect fit' for her. I love the quality, the padding under the straps and it looks great too - thank you, great product”

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Posted 2 months ago

Thank you for the lovely feedback, Jane. It is great to hear that you are a fan of the super soft fleece padding and that you are happy with the fit 😊

Posted 1 month ago

“My dog is now 4 years old and since she was 3 months old she has worn a Perfect Fit harness and lead and a fleece jumper for cold winter months. I have only just had to purchase a new harness and extendable lead, not because the original harness has worn out, it's as good as new. She has gained a few kg since she was a puppy. The quality is excellent. My dog has sensitive skin and the underneath of the harness is soft and cushioned. Great customer service. Highly recommend.”

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Posted 2 months ago

Thank you for recommending us, Norah! It is wonderful to hear how the harness suits your pup's sensitive skin. Than you for coming back to us for a second time! 😊

Posted 1 month ago

“As expected. Much better than any other similar items we have come across”

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Posted 2 months ago

It is great to hear you are happy with your new harness! Thank you for the review! 😊

Posted 1 month ago

“Great customer service. They sent us additional piece ls until we were happy with the fit!!!”

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Posted 2 months ago

It is lovely to hear that you found our exchange service helpful in achieving the best fit for your pup, Nathalie! Thank you for the feedback😊

Posted 1 month ago

“Excellent service”

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Posted 2 months ago

It is wonderful to hear that the team looked after you so well 😊 Thank you for the 5 stars!

Posted 1 month ago

PerfectFit is rated 4.9 based on 2,309 reviews