“I ordered an expensive YSL Perfume... 100ml bottle arrived EMPTY. Literally EMPTY. I am devastated. It was supposed to be a really special gift that I have saved up for. I have contacted Customer Service through their website form... having read reviews I'm panicking I won't get my money back... this only happened today... it seems like I'm going to have to wait days to find out... gutted. The special gift is ruined.
It's now 25th March and after MANY emails, I have achieved nothing. Perfume's Club is refusing to acknowledge my complaint, refusing to give me a refund or replace the empty bottle of fragrance. They have even given me evidence of the weight of the parcel, which PROVES the parcel is too light for the 100ml bottle to be full... yet they still refuse to refund me. It's an absolute outrage.
Along with photographic evidence and many emails in communication, I have read them my Consumer Rights...
"The Consumer Rights Act 2015 states that goods should be as described, of satisfactory quality and fit for the purpose. As the item I purchased from you was not, you are therefore in breach of contract and I would like to reject the goods and request that you issue me with a full refund as I am notifying you of my short-term right to reject within 30 days of receiving the goods worth £87.04. I look forward to a full response to my letter within 7 days or I shall seek legal advice in order to take the matter further."”
“I ordered 4 mustela cream for baby and all will expire in 4months. And they also made a mistake on my address, contact customer service right away and wont even bother to help. I have to the contact courier myself and fix their mistake.”
“HYALURONIC ACID moisturizing cream 21%. ARRIVED OPENED!!!!
arrived opened and god knows what is in there. different colour to my original cream. customer services does want to replace the item nor to assist returning or refunding the items. had to bin it as it is not safe to use it. I would never use this company for anything.”
“Urgent! to anyone who wants to buy anything from Perfume's Club España.Please people don't do any business with those cheaters (Perfume's Club España). A big scam & I'm honestly going to sue them even if it'll cost me a lot of money. Less than zero. I order perfume from them but the same day after I read all the bad reviews about them I contact them to cancel my order. I got an email from them that my order is already cancelled and I'll get my money back between 3 - 5 days. After 2 days I still see my order is pending. Again contacted them and told them the order is cancelled and I see it is still pending. Within 5 minutes the order changed to sent. Again contact them but NO answer. Even the Order number is NOT known by the shipping company.One of the biggest cheaters and scam companies. But I know the way to stop those trash companies.”
“I Ordered £235 worth of makeup and perfume from this company as the price was a little cheaper than other places. After the order I was so worried, as the reviews were shocking!! I was so worried that the order wouldn’t turn up or would be wrong/ Damaged etc.
I was thankfully very surprised when it turned up on time and all items were as expected. Even the extra free samples. I will definitely order again- so don’t be afraid to order my experience was just fine 😊🎄”
“I've shopped with this company once before and all was good so I placed another order with them ( £415) for 6 perfume sets they let me know when the order was shipped and had full tracking they state 8-10 days shipping and it came in that time all intact and packed well and all original not fake, I will 100% shop with them again with confidence.”
“The company scammed me.
I purchased a perfume from the company with delivery and insurance, let me tell you that the company does not send parcel with signature required, so delivery can leave your parcel anywhere, for anyone to pick up, when you report the problem, the company do not use insurance to send you a new perfume and it will become your problem. If you would like to take this risk buy perfume from them.”
“Their delivery went to wrong address. Royal Mail confirmed this is the case and asked seller to follow up on claim with them. Yet This company keeps insisting I fill our more paperwork for them as they don't want to take responsibility and resolve issue.”
“Scam company.. took my money over a month ago, I've contacted them every day. No parcel, no refund.. contacted fraud dept at bank.. DO NOT USE THIS COMPANY”
“I ordered a refill bottle of givency l,interdit supposed to be 150 ml over 115£ when arrived only 100 ml I could of bought 80 ml in a spray bottle cheaper never again”
“Order placed and paid for on the 7th, Aug 12th an email my order was send, aug 20th and still no order delivered. Send an email and got a ticket 3 days ago. Still no reply!”
“I'm grateful for these reviews. When the order form demanded my TIN to complete, I googled TIN and discovered they wanted my national insurance number. This alarmed me and prompted a search for company reviews. I was on the verge of wasting my money just as so many on here have done.”
“If I could leave 0 stars, I would. This company is a scam. Buyer beware - they do not ship the product but they do take your money. Over 3 mos, no product and no refund.”
“Ordered Acqua di Gio parfum, 200 ml, for around the same price other online retailers were charging for 100ml. Seemless ordering process and relatively quick delivery. First class service and will use again.”
“I've been waiting for more than a month to receive my order. I've written to them 100 times and they tell me they can't cancel the order. Of course, if it takes more than a month, it's normal that I don't want it, right? Well, they won't refund me. And they say I have to take care of the shipping costs myself.”
