“I've been waiting for more than a month to receive my order. I've written to them 100 times and they tell me they can't cancel the order. Of course, if it takes more than a month, it's normal that I don't want it, right? Well, they won't refund me. And they say I have to take care of the shipping costs myself.”
“I ordered a fragrance 16/12/22. We're now on 02/01/23.
With the royal mail strikes and the Christmas delays i knew it would take a while.
HOWEVER. It reached the local mail processing centre 23/12/22. It's been there ever since. Hasn't moved.
Considering the delivery method used when it hit the UK was 48 hour delivery, that's TOO long.
Now, i realise that's Royal mail's fault. So why the low score?
Perfumes Club aren't interested.
Their rep, Christopher, said take it up with Royal Mail. That's his words. Or more precisely, 'as mentioned in the previous email...' 'any future incidents, take it up with Royal mail'
To consider they've had my money for weeks and i don't yet have the goods i paid for, THEY are responsible for chasing it up, not the buyer.
Terrible attitude.
The only reason for the 2 stars instead of 1 is the good price for the item. Not that it's any good if i never get it!”
