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Persimmon Homes Reviews

1.2 Rating 187 Reviews
4 %
of reviewers recommend Persimmon Homes
1.2
Based on 187 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
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Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 19th July 2024
Estelle
Persimmon Homes 1 star review on 22nd December 2023
Anonymous
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 5th July 2023
Ivan
Persimmon Homes 1 star review on 21st October 2022
Anonymous
Persimmon Homes 1 star review on 21st October 2022
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
Rude staff poor quality homes
Helpful Report
Posted 5 years ago
4 year old persimmon garage roof starting to fall down after rafters splitting splitting & bending. Boiler flue not up to buildings regs, condemned by independent plumber Persimmon boss £75m pay packet, McLaren sports cars seen in persimmons exeter HQ car park. Says it all really
Helpful Report
Posted 5 years ago
4 year old persimmon garage roof starting to fall down after rafters splitting & bending. Persimmon cooker flue not up to building regs, condemed by independant plumber Persimmon boss £75m pay packet, McLaren sports cars seen in exeter persimmon HQ car park? Says it all really
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Posted 5 years ago
They were supposed to remedy H & S issues with the large main entrance to our multi build Estate. They consistently dodged and appealed and now, after over 6 years THIS is our Estates main entrance. We now have to come and go thru a tiny winding residential road.. Madness.. Newton Abbot Fairways..
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Posted 5 years ago
Shockingly bad after care, never returning phone calls, trying to find a reasons not to repair our house, despite our warranty.
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Posted 5 years ago
this is one of the worst companies that builds which never comes back for a proper repair and they never inform residents about any works. Ive been woke up at 8am with drilling machines and street being scraped without being informed also the only exit route wa sblocked unable to go anywhere with my car. nobody seem to care and this of not even s construction site anymore for 6 months
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Posted 5 years ago
Please avoid buying the house from them it is preferable to live in an igloo. the quality of the materials used and are very bad
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Posted 5 years ago
Customer after service is extremely poor. If I could turn back the clock I would not purchase from this company. Member of staff I spoke with about an existing issue was rude, unprofessional and just clueless.
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Posted 5 years ago
Terrible company avoid them like the plague.
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Posted 5 years ago
Constant problems, build quality an absolute joke for £350,000.. AVOID THESE COWBOYS
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Posted 5 years ago
Ohhh please never ever buy from persimmons. Rubbish customer care after sale. More interested in profit and bonuses rather than care and service.
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Posted 5 years ago
House has been fine and no complaints of the property. I would rate higher but serious land complaints. Our back garden does nothing but get water logged, un tendered areas surrounding property causing me lose value in property, mono block roads were unsafe a few months after being laid. Have chased persimmon for nearly 2 years to get the areas corrected but either never reply, when they do they say they will chase it up and on a few occasions have been told it will be done within the next few months. Absolute disgrace with customer service, manager are no help. Just want to finish a development and move on. Yet say they invest in areas, listen to the customers etc etc. Been sending emails to customer service every few days and nothing. Our estate is an accident zone waiting to happen.
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Posted 5 years ago
Dreadful quality build and awful customer service still have snags outstanding from day moved in june 1st arrogant site manager who promises the world but does nothing.
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Posted 5 years ago
Terrible do not buy a house from This company
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Posted 5 years ago
Don’t buy from Persimmons, they are happy to try and fix snags within the first six months but as soon as customer services get involved it’s a different story. I have had someone from customer service who told me what he says goes, to then be told he didn’t say this and that about faults when he had to my face, then to basically be told that a fault we logged six months on wouldn’t be left like that on completion and who done that.
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Posted 5 years ago
I can only agree with the negative reviews on here having purchased a home on the beckets grove Wymondham estate and we don’t even move in until the end of the week! It’s our first house purchase and have saved for years for this but it’s obvious to Persimmon that means nothing to them. From the start it’s been really hard work with estimates that are miles off and extremely poor communication. I feel for the staff on the ground as all they can do I pass you onto the management above them who never and I mean never get back to you. We’ve even had someone drive off while we waited to speak to them, straight past us. Having looked round the house prior to completing on Friday all I can say is the workman ship is far below what you would expect, it’s left my wife feeling physically sick given how much we were looking forward to this. All I can say to summarise is as a company they simply don’t care. They don’t care that this is years and years of saving, dreaming and excitement. Please avoid persimmon for your own sanity.
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Posted 5 years ago
Having read through all these despicable complaints , which I can entirely relate to , I am disgusted beyond measure that the government have not stepped in to protect buyers. The lies, the shoddy workmanship, staff doing drugs in people’s homes, staff smoking on your property, , staff who don’t turn up, staff who break more things in their attempt to fix stuff, low paid handy men instead of qualified trades people. Multiple health and safety breaches, ignore all your calls, concerns and complaints. Their staff are rude beyond belief if they do bother to talk. Only way to deal with them is to film and photograph and document everything, report them to health and safety executive and the local council planning dept. They only talk money, when eventually no one buys their crappy homes or they are refused planning permission they will finally listen. Worst customer experience of my life. The fact they haven’t changed despite all these complaints tells every future potential customer what they need to know!
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Posted 5 years ago
The worse company to buy a home from. Better off paying more and going else where. They don’t care about the customer they only care about the £ that’s it. The only time they want to do something for you is when you tell them your going to kick off!
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Posted 5 years ago
Would give them no stars if I could. Don't waste your time or money. The company are full of lies, poor standards, nearly two years in our home and still waiting for issues to be resolved.
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Posted 5 years ago
It makes me laugh that this asks "what went wrong" - it would be quicker to say "what went well". The sales team lied to us about our property on multiple counts, and Persimmon aren't even going to investigate this. I can't even get an apology, let alone any form of compensation. The snags list is still being worked through 12 months later. I have had to take so many days off of work for their contractors to let me down time and time again. Some of the "finishing touches" are a disgrace. I had to pay £600 to not have integrated appliances in the kitchen (or £1200 to have integrated appliances) - I don't understand why the kitchen isn't completed as standard with the option to upgrade to this? It is a con to have to pay one or the other. I shouldn't have to pay for a gate to close off my garden either, but had to pay over £250 for this. Other properties didn't pay but got them fitted anyway. I was told that if I don't pay, I would have a gap in the fence where the gate would be. I could go on for hours about how terrible Persimmon Homes are, and have treated me. I have just written an 8 page complaint to the MD of the southern region and I am currently pending a response - I doubt very much that anything will come from this.
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Posted 5 years ago
Persimmon Homes is rated 1.2 based on 187 reviews