In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!!! I order two personalised bottles of water the 23rd December and paid for the express delivery to get it in 2-3 working days. I needed the items for the 31st December, todays it's 6th January and I am still waiting. When I purchased the items I made sure there was not any restriction to receive them on time. Personalised Football Gifts did not publish any information on their website about closing their business for the Christmas holidays or that the bottles would not be ready to be delivered in 2-3 working days. I contacted them the 30th December asking for an update and i got an out of the office response saying they would be back the 2nd January. Fair enough it is Christmas, but do not mislead clients to buy products from you and charge for a express delievery when you will not be able to deliver the items on time. After writing to them at least 5 times they have only answered once saying they are back and that they would send the bottles. They have decided to ignore me when I asked for a refund as they made me pay for something they could not provide on time. Really bad service. Really angry because they ruined it for me and my nephews. Do not trust them.”

Helpful Report

Posted 4 years ago

“Received order well within estimated delivery date - Goods were well packed & undamaged”

Helpful Report

Posted 4 years ago

“Out of 2 product one was received damaged - with limited access to be able to contact customer service & nil reply from the customer service e mail account - very disappointed for what is not a cheap product for what it was - I would love some contact from them following this e mail & I am a person who never complains.”

Helpful Report

Posted 4 years ago

“second year i have ordered a personalised calendar, absolutely fantastic & arrived in perfect condition”

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Posted 4 years ago

“Very nice, clear engraving. My husband has asked for another item with engraving so will definitely be getting more done!”

Helpful Report

Posted 4 years ago

“I love the phone case I ordered, however I have purchased a new phone and now need to buy a new case for it but they have been removed from the website, please confirm when they will be on sale again, I do love them and have purchased one for every phone I have had, I'm sure this is just while new stock is available.”

Helpful Report

Posted 4 years ago

“Really disappointed. The text was auto-corrected to something incorrect. But had to give the present anyway.”

Helpful Report

Posted 4 years ago

“I am still waiting for this item that was ordered and paid for before Christmas to arrive, what is happening with this/ My stepson who is a keen fan of Sheffield Wednesday did not get his main gift, yet you took payment So, very disappointed with this service, hurry up and send it for goodness sake! Sharon”

Helpful Report

Posted 4 years ago

“Really disappointed with personalised mug because it arrived smashed. Waiting for response.”

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Posted 4 years ago

“I have not yet received this gift and it was meant to be an xmas gift. I am truly so disappointed and I am waiting for a response back which I've not had after trying to contact a few times”

Helpful Report

Posted 4 years ago

“Although the service was good, delivered on time with the correct personalisation, when I gave the gift, I was told that none of the other players named on the mug play for the team any longer. As such, you need to update your records to ensure your products remain current.”

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Posted 4 years ago

“Perfect gift for my Grandsons”

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Posted 4 years ago

“Great communication great service lovely items received thank you.”

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Posted 4 years ago

“Very impressed with this service. It was easy to order and delivered earlier than stated which was an absolute bonus for me as it came it time to give as a Secret Santa present. Would highly recommend.”

Helpful Report

Posted 4 years ago

“Havent received the cup only water bottles ! And no one is getting back to me”

Helpful Report

Posted 4 years ago

“My son was thrilled with his calendar and the fact that it was personalized. It arrived promptly and in good time for Christmas. Thank you.”

Helpful Report

Posted 4 years ago

“Very disappointed.Picture looked really good grey and orange but when arrived an ugly green and orange that looked like it had gone wrong.Also not in a presentation box just in a cheap plastic bag.As ordered as a Christmas present and received Christmas Eve had to give to my friend but felt awful and not worth 10.95 plus postage.”

Helpful Report

Posted 4 years ago

“Really disappointed at the customer service. Ordered a L size. My email confirmation said size S and when I tried to contact to change this or find out how it could be solved there was only an email address... waited 4 days for a reply and no help just told it was too late. Waste of time and money a ruined Christmas present in the wrong size with no options or support. £35 wasted!”

Helpful Report

Posted 4 years ago

“Much better than expected. Good quality - a perfect gift for my USA cousin. Would definitely buy again. Only minor issue is that I paid extra for a quick delivery and it ended up taking longer than the cheaper option (perhaps due to the time of year??).”

Helpful Report

Posted 4 years ago

“Brilliant service. Quick turnaround, ordered 21st dec, arrived 24th. Excellent quality. Really happy with it”

Helpful Report

Posted 4 years ago

In the Paper is rated 4.3 based on 3,888 reviews