PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“I had tried everything to get rid of old stale cat pee from my carpets. And FINALLY, I have found something that has worked. I used it only twice on the carpets, and the smell is gone. Even on the hot days, we have had recently there is no smell! I was worried as the pee would have been well and truly into the underlay and I didn't know if I could get rid of it. Very happy and my Cat has not been back to his spots since.”

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Posted 1 year ago

“Having a puppy in training,these products are the absolute answer to those odours and stains. I personally love the smell of it as it doesnt smell like chemicals. Having peace of mind that my puppy's area is always sanitised. Thanks to these amazing products!”

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Posted 1 year ago

“Having tried many enzyme based products to rid my artificial turf of dog pee smell. PetLab is definitely the best! No more acidic ammonia pong, totally safe with no problems or sensitivity issues for my little Cavoodle to walk on. Easy to use and long lasting pleasant smell. I highly recommend PetLab for both indoors and out.”

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Posted 1 year ago

“Brilliant product. Our cavoodle loves it! Using it instead of a pee pad. Throw it in the wash! Easy. About to purchase 2 more.”

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Posted 1 year ago

“Pet Lab is great. It does what it says and with a new puppy it means my house is smelling great and is germ free. Every dog owner needs Pet Lab.”

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Posted 1 year ago

“Absolutely love your products. Have been using them for couple of years now. They actually do what you say .thank you. You have saved me $$$”

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Posted 1 year ago

“This products saved my carpet. Two pups peeing in same spot has soaked through underfelt to concrete flooring. The smell was permanent. Soaked it with Pet-Lab right down to the flooring. Allowed to dry. Took two applications. But smell gone! A professional carpet cleaner was so impressed, he has purchased Petlab for his business. Even gets rid of cat pee smell. AMAZING!”

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Posted 1 year ago

“Excellent products to eliminate the odours our pets leave behind!”

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Posted 1 year ago

“Having two French Bulldogs living in an apartment I always have handy the Petlab Healthy Habitat product. When my little ones where younger I also had the Enzyme Solution Stain and Odour remover. Brilliant products that I swear by.”

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Posted 1 year ago

“The deodoriser for the Astro turf is great. It removes the urine odour and leaves a fresh smell that’s subtle. I would recommend it.”

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Posted 1 year ago

“I have found the PetLab products to be brilliant in cleaning any Mrs or stain, so much so our Toy Poodle has become house trained far quicker than we could have believed while using other products. Since using PetLab our 4-month old Toy Poodle has stopped all his in-house mistakes and asks to go out at the right time. The residual odour is very acceptable with no sign of doggie my stakes.”

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Posted 1 year ago

“Fast delivery, which was great because I just ran out of another product and my little man seems to think he can’t get down from the bed to pee. This product is great, it smells nice and actually gets rid of the smell not just cover it. I need to change the doona cover to confirm that it gets rid of the stains in full but it has on the cover.”

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Posted 1 year ago

“Our cat had a relapse on peeing on the couch for the first time in 8 years and I was running low of the older product (urine off) that we had always used but was never 100% happy with lingering smells (completely replaced couch previously and continued using other product for kitty litter cleaning). Petlab popped up when I was searching for waterproof/absorbent blankets to protect the couch while we got on top of things so i decided to try the cleaner aswell as blanket. The cleaber has far exceeded our expectations! There is no lingering smell as described in testimonials and by its creators. There us hope that we don't have to replace the couch! Its super easy to use and we found the best results when used in conjunction with a water vaccume after following intial instructions. Have just subscribed for a 5L every 6 months to keep on hand.”

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Posted 1 year ago

“The product is average and the customer service well below average.”

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Posted 1 year ago

“The products are exactly what the information states. Cleans the area deodorises and removes any evidance of cat urine. Thank you”

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Posted 1 year ago

“I love Petlab. I've had an old dog peeing on the carpet and a puppy doing the same. Petlab neutralises the smell and helps remove staining.”

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Posted 1 year ago

“Over the last 7years tried various products and remides,and none of them solved the problem of my artificial grass giving of strong urine fumes caused by my 2dogs .But PetLab seems to have solved it ,can sit in our garden ,invite friends for a drink in our Alfresco and not worry about horrible urine fumes . What can I say Great Product. James Cook.”

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Posted 1 year ago

“I can honestly say I was very impressed! It has definitely made a difference! I am very glad I chose PetLab! Thank you”

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Posted 1 year ago

“Hi I received my first order this week and my dogs love the blanket I bought for the lounge. I also got the white microfibre cloths and there great. Great quality I have ordered a couple of the door mats & can't wait for them to come.😃”

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Posted 1 year ago

“This product is awesome. I have a cat that poohs and pees on the floorbloards. She has stained the floorboards in a couple of places. I have been treating the stains with PetLab stain remover and slowly but surely the stain in going away. A few weeks ago, my almost full bottle of stain remover fell on the floor and the spray nozzle came lose - half of the 'magic liquid ' spilled on the floor, (not on a stained area 😏). I emailed PetLab and they sent me not only a replacement bottle full of 'magic liquid' but also the smell remover. I couldn't believe it. I have NEVER had such amazing Customer Service. Alot of other companies can learn a thing or two from PetLab about Customer Service. I have since recommended PetLab to as many people as i can. This company needs a gold stars for their customer service and procuct.”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,426 reviews