PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Customer service is very prompt and all products are very well priced. The items we have bought seem to work very well and easy to use.”

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Posted 1 year ago

“Really great product! Works really well on deep carpet stains and helps with odour. I use the Healthy Habitat as a general household cleaner on hard surfaces and a deodoriser around my dogs bed area between washes. I use the E.N.ZYME spray for any pet accidents on the carpet. This really works, especially if you use it correctly. No scrubbing or anything! It helps with stains and odours really well. Although my dog is house trained it's really good to have these 2 products on hand just in case. Plus it can be used for any type of stain, not just pet related. I'm onto my second purchase and I won't be trying any other pet cleaning products.”

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Posted 1 year ago

“Great smelling and works very well.”

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Posted 1 year ago

“We use the Stain and Odour Remover 2L concertrate. Makes up to 40 Litres liquid. We use it on a pet mat set up on our apartment balcony and it certainly works well. Highly recommended product.”

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Posted 1 year ago

“Amazing product! I ordered the odour remover and sanitiser bundle, used it on a 1.5 year old cat pee stain which still had a a pungent smell coming from the carpet. The odour remover completely removed the smell! I had to spray the whole area with it initially and found that there was still a little bit of odour. As gross as it sounds, I got down to sniff the carpet to decide where to spot treat with the same odour remover on the carpet. After 2 spot treatments, the smell is completely gone. I love the fact that you don't have to wipe or clean the carpet after spraying. 100% recommend, wish I knew about this earlier.”

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Posted 1 year ago

“Was initially sceptical as the stains in our hallway were quite old. After watching the YouTube instruction video and 3 applications the stains are all but there now. Unfortunately I’ve finished the bottle and with Christmas ahead what I believe will be the final end to the stains will happen in the new year 😅 I however am totally amazed at the results 💜”

PetLab 5 star review on 25th November 2023

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Posted 1 year ago

“Loving the product so much I’m glad i came across it when i did and will definitely be buying some more”

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Posted 1 year ago

“I wasn’t really impressed with the product, I feel it intensified the smell and increased the puppy accidents more.”

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Posted 1 year ago

“Thanks Pet Lab Peppa for producing such a Fabulous piece of Magic. Cleans up all sorts of pet & human messes. Breaks down all the acids and odors to leave you with Clean, real CLEAN !!!”

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Posted 1 year ago

“Great rugs and very quick shipping, I did find the website a little hard to navigate when looking for the rugs, still highly recommended, three dogs and an acre to run around in and two of them don’t seem to care if it’s raining”

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Posted 1 year ago

“Petlab is just the best! Amazing product & pet friendly cleaning products. Always make our backyard smell fresh & clean!”

PetLab 5 star review on 24th November 2023

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Posted 1 year ago

“Fantastic product, does all it claims to do. With a new puppy in the house we are dealing with the odd puppy accident. We were after a product that actually works and smell nice. PetLab hits the mark in both aspects. So much so I have now ordered their cleaning spray and new carpet cleaner, so once we are past the toilet training stage we will clean our carpets just I case we missed anything! I highly recomend PetLab products.”

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Posted 1 year ago

“Healthy Habitat and E.N.Zymeare great products for the outside areas that the dogs share with us. No more yucky smell and I know it's safe for our fur family too.”

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Posted 1 year ago

“Very very impressed Pet Lab product. I'm so happy with the pet spray I am going to order same for my Son. Thankyou for your service Regards Very Happy Customer Maureen Smith”

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Posted 1 year ago

“Tried these products for the first time, and their delivery was very prompt. I've purchased the habitat and enzyme concentrate for the best value. Since using them I've found the scent to be very pleasant. The enzyme treatment has not fully resolved the pee issue on one matt but it may be the user, not the product. I rinsed the area and then applied the enzyme. I may not have used enough. My puppy is only 9 weeks old. I also purchased two spray bottles one of which broke after the second use, rather expensive for the quality unless it was faulty. I'm looking to get an exchange.”

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Posted 1 year ago

“Excellent product. Fully recommended.”

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Posted 1 year ago

“We love the e n zyme solution. Because it works!”

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Posted 1 year ago

“Great quality stuff, it just works and thankfully is free from gross chemical smells. Definitely worth the money and always happy to support local.”

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Posted 1 year ago

“The best thing I’ve ever bought for odours and removed an older urine stain from the carpet that had been there for years”

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Posted 1 year ago

“Pretty happy with this product I am going to put another order in soon”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,417 reviews