PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute outstanding product. My sister and I bought the stain and odor remover. My sister had raised a few litters of puppies and could not get rid of the urine smell in dog's enclosure. She had tried everything. She is raving about the product and she is a hard customer to please . I recently moved house. I cleaned the carpets before moving in but the carpets still had a funky smell as there had been a number of cats living inside( obliviously not house trained). I also tried lots of other cleaners to rid the house of the smells to no avail.. After using pet lab's products the house smells fresh and clean. BEST PRODUCTS EVER!!!!!!”

Helpful Report

Posted 1 year ago

“We have artificial lawn outside our patio doors and when the dog decided to use it as his place to go toileting, during the summer months the smell was awful until I bought some PetLab. I bought both bottles and instantly after using them, the smell was gone!!! Thanks so much for developing something that masks the smell of a latrine!!!”

Helpful Report

Posted 1 year ago

“Skeptic Converted! I have to admit I had my doubts that ANY product would remove the lingering odour of cat pee - but I am a skeptic no more. I was also impressed with the instructions that were emailed to me by the PetLab team even before I received my E.N. ZYME solution. These detailed instructions walked you through treating a great variety of different surfaces - and as I needed to treat both hard and soft surfaces - this was perfect! I “sniff” tested the treated areas the next day and could not detect any telltale odours (in fact it smells great) and more importantly my cats obviously can’t smell anything either and there has been no repeat incidents of mistaking our home for their litter tray. Love that this is an Aussie company that has found an effective and environmentally friendly answer to pet parent problems - and the customer service and communication from the Team is great too.”

Helpful Report

Posted 1 year ago

“Love this stuff!! I’m confident that using this product will completely get rid of any stains or smells & it also smells really good”

Helpful Report

Posted 1 year ago

“Fantastic products, absolutely true to their word, these are the only products i have used that have ever made a difference. So now these are the only products i will ever use.”

Helpful Report

Posted 1 year ago

“Mat is just what was described and just what we needed. Looks great and absorbs drool from the dog, and dirt from our shoes.”

Helpful Report

Posted 1 year ago

“Great products, definitely smelt nicer than what the old tomcat left behind!”

Helpful Report

Posted 1 year ago

“These products are really excellent. Got the outdoor spray and the laundry liquid. Both work as advertised, really great quality!”

Helpful Report

Posted 1 year ago

“Great product, works well. However I now realise why I have gone through it so quickly. The bottle has been leaking while not in use. The nozzle is in the OFF position and it still drips. Any suggestions please?”

Helpful Report

Posted 1 year ago

“I haven't used the product yet as I just received it today. But I will say the customer service is terrific. There was no hesitation in sending out another order due to damaged goods by courier. Thanking you.”

Helpful Report

Posted 1 year ago

“Had hoped this product would work. Sadly no it hasn’t. Done everything I was told. Sadly another expensive try…………”

Helpful Report

Posted 1 year ago

“We went through the first bottle of artificial grass odour remover,it worked a little bit?still smelly and we only have one small dog. Willing to give it another go to see if it is just built up smell.”

Helpful Report

Posted 1 year ago

“Unfortunately, it didn't work for me. (I wish it did)”

Helpful Report

Posted 1 year ago

Julie, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 1 year ago

“Great to find something that works and like the smell .”

Helpful Report

Posted 1 year ago

“Wow what a fantastic pet urine remover, after trying everything from DIY to professional cleaning sprays that did not work. Petlab formula is the only one where I noticed the odour disappearing immediately. Petlab is my go to supplier from now on, thank you so much.”

Helpful Report

Posted 1 year ago

“Been happy. It's easy to use and has a nice smell. Unfortunately we do have old carpet and a water ring has been left behind. Overall I'll still use as a odour preventative and will order more. It's not completely the results I was expecting based on reviews but, I do think this is due to the age of the carpet.”

Helpful Report

Posted 1 year ago

“I love love love the E.N. Zyme Solution Stain and Odour Remover concentrate. I have a puppy so have gone through 2L of the mixture in 2 weeks. It is so easy to use and smells pleasant. It didn't have the chemical smell that other urine odours have. In fact my dog liked it so much she lay on top of the patch the first time I used it. She smelt lovely after that. Highly recommend this product- it actually works.”

Helpful Report

Posted 1 year ago

“AMAZING products! They have nailed it. The scent is so good and it really does work. Very pleased and happy I found this great company. Worth every dollar. Thank you for making my carpets fresh again!”

Helpful Report

Posted 1 year ago

“Nothing compares!”

Helpful Report

Posted 1 year ago

“This is my second order from Petlab. Love that it removes urine smell instantly. I have 2 cats and a dog and use petlap on everthing, carpet, fake lawn, real lawn and in my cat genie (auto cat toilet). I'll buy again”

Helpful Report

Posted 1 year ago

PetLab is rated 4.8 based on 2,426 reviews