PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“PetLab urine stain remover works really well to remove the stain and odour of my cats urine on the tiles. Easy to use and just spray and wait. Will recommend someone who struggled to clean urine stain and odour!”

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Posted 1 year ago

“Fantastic product! I have tried others and the smell was overpowering and caustic. PetLab does the job and smell fresh and clean.”

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Posted 1 year ago

“We have struggled to maintain our artificial turf with 2 dogs in our small backyard. We’ve tried nearly everything on the market and have only found PetLab to be worth the money. We only have to treat the grass every fortnight during summer and even less in winter. We’ve been using PetLab for a few years now and its been great.”

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Posted 1 year ago

“I absolutely love pet lab products. I have bought all three of the cleaning/disinfectant products and use them for all of my animal messes including in the wash with our clothes, mopping the floors etc I also have two of the mats which are brilliant in the doorways. I will definitely be buying more products from pet lab regularly.”

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Posted 1 year ago

“AMAZING PRODUCTS! We have a small backyard with artificial turf and 3 small gorgeous fur babies. The urine smell had been a problem for a while but once we welcomed our 3rd dog it was so bad I had to leave a bedroom window closed. I tried everything but nothing worked! I saw the Pet Lab products and I was very sceptical about making the investment, however, I went ahead and purchased the 300ml concentrate packs with the spray bottle! I watched the video and did exactly as they said (minus the tarp) over 2 days. That was 2 weeks ago in an Adelaide heatwave and the smell has gone! We are now enjoying our backyard again. I was expecting to have to do it twice initially as it was so bad but definitely not yet! I can’t recommend this product highly enough! It is simply AMAZING!”

PetLab 5 star review on 16th January 2023

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Posted 1 year ago

“After trying everything to get rid of that dog wee smell from out courtyard (how many litres of vinegar was that?) the enzyme cleaner has us actually using the courtyard again all through summer. This product gave us an extra room to our house”

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Posted 1 year ago

“Excellent product, the only one that has left my artificial grass looking and smelling great! Would highly recommend.”

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Posted 1 year ago

“Product has worked to neutralise pet odours outdoors. Easy to apply with spray bottle!”

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Posted 1 year ago

“Easy to use, and does an excellent job of cleaning the areas”

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Posted 1 year ago

“Absolutely love the extra large grubby paws mat. Perfect for the back sliding door where the dogs are in and out all the time. Saves me a lot of cleaning up time. Even though the dogs rush in and out and don't stop to wipe their feet (how rude!), the mat still makes a huge difference. Love all my grubby paws mats.”

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Posted 1 year ago

“Fast delivery, loved the enzyme solution and it smells fresh after sprays.”

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Posted 1 year ago

“Great service and great product”

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Posted 1 year ago

“Amazing product , I would definitly continue buying this product. It does the job well and now looking to purchase in bulk for a cleaning service we provide as a business.Service is great and we love the products.it really does take the stains and smell away. Easy to apply and also smells amazing.also using it for cleaning toilets and bathrooms.”

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Posted 2 years ago

“I have been using PetLab products for years. Inside and outside, including the new large grubby, Mat are great. I have two big dogs and a tiny cement patio unfortunately, one of my greyhounds thinks she is still a racing dog and lives on cement. Not so good when she makes those mistakes. ! I just hose off a couple of times if necessary, and it’s good to go again. Everything smells fresh and clean like dogs has never been there! No problem eating at the patio and I’ve never had any other product that works so well .”

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Posted 2 years ago

“We use Pet Lab products both inside and out, for our carpeted areas and synthetic turf. It works. That’s the best endorsement you can give. We highly recommend it and have spread the word.”

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Posted 2 years ago

“It took me ages to get around to using the artificial turf cleaner but I’m happy I finally did. It was a good 24 hours before I noticed the smell had gone but it’s definitely much fresher now. So happy Petlab have made a concentrate now.”

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Posted 2 years ago

“The 'water and dirt' absorbing mat didn't fit under the door when open (my fault should have thought of that I guess) which meant I couldn't use it lengthwise indoors (for maximum walk-on space. So I put it outside the back door and while our dog likes to lie on it, it does not absorb mud or water from her paws as promoted.”

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Posted 2 years ago

“I love the petLab products, we have a new puppy in our family & as much as our staffy, my daughter & I are trying to toilet train him we do have accidents occasionally. They are the best products I have used & they smell wonderful as well ❤️🐾❤️”

PetLab 5 star review on 10th January 2023

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Posted 2 years ago

“I absolutely love all of the PetLab products I have purchased so far. The Urine/Stain Remover and Healthy Habitat sprays are a godsend ... especially with a puppy in the house. I have also recently started using the Eco Laundry Liquid ... it leaves the laundry smelling so fresh. The Grubby Paws Mats are also fabulous. So soft and absorbent. I will be getting a couple more of them very soon.”

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Posted 2 years ago

“This is a great little company. Love the grubby mats. We have five now! And the urine smell remover works wonders. Highly recommended.”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,426 reviews