“Placed order over a week ago the nexy day i recieved and email saying goods were packed with a hermes tracking number. Hermes have been expecting it the last week. Contacted via the website, contacted via email mo reply. Phones are turned off due to covid yet all other companies have returned back to normal. Just called via the number in a review below they took all my details and said theyd contact time for paws for me. Doubt i'll hear much. Don't nt waste your time and order from them you probably wont get it. Really disappointed.”
“If I could give 0 stars that’s what they would get can’t get a reply from emails phoned COVID restrictions etc going too try too get refund from PayPal don’t waste your time with this company customer service is abysmal !!!!”
“NEVER USE THIS DIABOLICAL COMPANY!
I ordered at the end of March, 2 food containers plus duck food. Duck food plus one damaged container arrived after a long wait. Fortunately, the second container was refunded as not available. We are now towards end of April and despite numerous emails, they won’t take calls, have had no contact from customer service. The food container l did receive was cheap, damaged and useless! I have now given up trying to make contact, will bin the item and put it down to experience; a bad one! Would not use this company if they were the last one available!”
“Never use this company I paid for dog food 2 weeks ago not been delivered despite me being told it was being delivered on several dates. Asked for a refund but had no response appauling”
“Ordered a poultry feeder. They took my money and never delivered. When you phone them, they use the covid pandemic as an excuse as to why they won't speak to unhappy customers. If you buy from this lot, pay by paypal so you can reclaim your money.
Edit. I discovered that this company is owned by a company called G.J.W.TITMUSS LIMITED. Phone : 01582 833883 and complain. Someone needs to lose their job.”
“Delivery takes forever - waited over 1 week for dog food , refused delivery like I was told to as I had to purchase elsewhere , had to get visa involved for a refund
Very very poor communication”
“Some of my order was not available so they sent me an alternative which was out of date other items sent only had a short life a very poor customer service when I complained”
“Order placed over 3 weeks ago and had to chase for an update! Still no delivery.
Where is my order?
Shocking communication, you cannot reach them on the phone either.
Absolutely dreadful.
Avoid and buy your products elsewhere.”
“Still waiting for my order 9 days after ordering. I’ve ordered puppy food, had no problems with who I usually use but they were out of stock. I’ve emailed and used the message service but had no response! My order was £74:00, I have asked for a refund as I don’t have a money tree in my garden.
Hopeless at keeping you informed about your delivery and customer service appalling”
“£119 paid for 10 bags of dog food on 20th January. No confirmatory email and no dog food. I have two large teenage dogs and my usual suppliers send within two days. Service is unacceptable. I am now going to have to order form someone else to ensure I have enough to feed them. WHEN WILL MY ORDER ARRIVE?
I can’t even enter my order ID as it doesn’t even show up in my order history!”
“Bought an item from little peckers on the 28th December and it's 12 January still no update to where the order is. No telephone number to contact and they don't even reply to emails.dont buy from this group”
“Absolutely shocking customer service my order shouldve been here by the 2nd december its now the 4th december still not here ive sent emails to them ive tried to phone them regarding this but theres no updates on where your order is ive had to buy other food as well as this one because this hasnt arrived get your act together im so angry right now!!!!!”
“I wish I had read these reviews before ordering. My supplement order just arrived, the container is split and the powder is all over the delivery box, and now all over the floor. The delivery box is in perfect condition, so they have sent me out a damaged product. Not looking forward to trying to get a refund/replacement.”
“Appalling service , appalling delivery and despite now asking eight times by email for a refund they have ignored everyone of them .....after waiting over three weeks I reordered items from another site which delivered them two days later , now after four weeks pet spectrum are sending out the goods I do not want and ignoring ALL !!!!emails regarding refund of over£104 .DO NOT!!!place any orders with this absolutely appalling company.”
“If there was zero star I would’ve given you that. This last year my dog food and horse food delivery is shocking just waited 3 weeks for horse feed to be delivered and I complained and you refund with me not asking I did have to go and buy horse feed because 3 weeks is along to wait for it to come not be ordering again?”
“I wouldn't even give you 1 star. ordered 18th picked 22nd as stated on there website .yes rude email returned 26th.there blamed courier .but not dispatched.will get email from courier but not picked up yet .29th today still nothing .ummm.would I deal again .certainly not and others should read the reviews first then don't complain after ..I didn't check .but ill be leaving top Negative reviews where ever there are .how a business can operate like this today is beyond me that clear take the money from start and give not a bad service a total p..stake of there customers and treat them like idiots.”
