Pet Supermarket Reviews

Name: Pet Supermarket
Address: Unit 2 & 11 The Courtyard 100 Villiers Road, London United Kingdom, Tyne and Wear
Rating: 2.17

2.2 Rating 35 Reviews

29 %

of reviewers recommend Pet Supermarket

Company Reviews

Questions

Metrics

2.2

Based on 35 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

sales@pet supermarket.co.uk

Location:

Unit 2 & 11 The Courtyard 100 Villiers Road, London United Kingdom
Tyne and Wear
NW2 5PJ

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Anonymous

Anonymous // 01/01/2019

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“No communication from PS they just take your money and say they cannot tell me when they can deliver the things I have paid for. They ignore emails They do not answer their phone They promise VIP service and three day delivery. These things are all lies. They are not at all interested iin their. Customers. Just take money and ignore you.”

Helpful Report

Posted 7 years ago

“No goods after payment. No customer service. No attempt to answer emails. Blah blah blah. Do yourself a favour and save money......DON'T ORDER FROM THIS COMPANY.”

Helpful Report

Posted 7 years ago

“Ordered my dogs food on 17th Nov, received the normal acknowledgement but nothing else. After waiting more than 20mins on the phone spoke to someone on Tues 21st Nov. After this received an email around warehouse issues. Still no action by 23rd nov so managed to call again and after 20mins or so spoke to someone who assured me it was being dispatched that day by DPD 24 hr. No confirmation of shipment received, so contacted on the 24 th after the standard 20+ min wait to speak to someone, they did not know what had happened but once again I was assured that it would be dispatched that day with DPD 24hr and confirmation would come via email. Here I am on 25th no information and trying to contact by phone it appears conveniently that they have yet another technical issue so phone lines are closed. Also not received any response to email after 72 hours!!!”

Helpful Report

Posted 7 years ago

“ordered goods on 9 Nov 2017 on the 14th Nov was told it would be delayed due to a system change still no goods. Have emailed tried to ring and nothing. Appears my order was cancelled then reordered 21 Nov but says items out of stock. They took my payment out of the bank 10 Nov. I have used them for four years and it was a good company but I cant say the same now. Thoroughly disgusted. I cant afford to pay for goods that dont appear then have to buy from elsewhere.”

Helpful Report

Posted 7 years ago

“took money, no goods”

Helpful Report

Posted 7 years ago

“Easy to order good price”

Helpful Report

Posted 7 years ago

“Great products, great prices, free delivery over £19, delivery great. What more can you say.”

Helpful Report

Posted 7 years ago

“This company's website is easy to use, their prices are really competitive, and they provide quick, efficient service. They even give a discount for follow up orders. Have used a few times now.”

Helpful Report

Posted 7 years ago

“This company's website is easy to use, their prices are really competitive, and they provide quick, efficient service. They even give a discount for follow up orders. Have used a few times now.”

Helpful Report

Posted 7 years ago

“This company's website is easy to use, their prices are really competitive, and they provide quick, efficient service. They even give a discount for follow up orders. Have used a few times now.”

Helpful Report

Posted 7 years ago

“Wish I could give a Nil DIABOLICAL CUSTOMER SERVICE AND NO COMMUNICATION!! ordered dog food 2 weeks ago. after 1 week with no communication from the company or delivery date, I contacted Pet Supermarket, to be told my delivery would be with me within 2-3 days. 5 days later still no communication or delivery, another call to be advised they would check with warehouse and call me back. Next day STILL NO delivery or Phone call back - so phoned yet again. This time I was told No Stock and my product was discontinued!!! WHY was it STILL ON WEBSITE?????? This is 1 company I will not be using again - steer clear ........”

Helpful Report

Posted 7 years ago

“Very quick delivery and prices less than pets at home etc”

Helpful Report

Posted 7 years ago

“I placed an order 23/07/2016 for flea treatement and worm treatment for my 6 cats and dog. One of my cats is disabled and the other is very elderly. My dog is a support dog for my bi-polar and because of this company my dog cannot accompany me to appointments because no one will let a half bald dog in. Now it is 08/08/2016. My dog has gone from thick golden fur of an Alsatian to a half bald trampy looking stray flea ridden mongrel. No one will believe me when I tell them he is my support dog and why? because he has a severe flea allergy which is WHY I needed his treatment. As someone on benefits being unfit to work, I can not afford to get him to the vets to have him sorted. He smells of infection and last time he was severely ill ,I attempted to end my own life. When I contacted them through the phone each employer told me to wait until tomorrow. Every day I called them it was the same. They refuse to pay my vet bills as it was THEIR fault they witheld the items after taking my money.”

Helpful Report

Posted 8 years ago

“Took the money for my order. After 5 days of waiting.. no delivery of any kind. I call, uncooperative staff on the phone, their response was that even though they took my money, the order havent been placed!!! and now I have to wait another week or 2 for the delivery!!! no apology offered what so ever.. even though they admit it is a glitch in their system which they have known about for some time!!! dont bother buying from there.. there is a 100 other stores that respect their customers better and offer a way better service”

Helpful Report

Posted 9 years ago

“They don't deliver on time. They delivered the wrong food and won't give a refund. Have been lied to and mislead on the phone. Had to spend time money and effort to buy dog food from elsewhere. Complained but told they wouldn't refund money until I returned the wrongly delivered goods to them. So much for trust! They used to be good, but now they behave like a load of bullying thugs. I am taking them to court to get my money back. DON'T ORDER FROM THESE PEOPLE.”

Helpful Report

Posted 10 years ago

Pet Supermarket is rated 2.2 based on 35 reviews