“Overall I was very happy with the service that I got. No hassle which you normally get when looking for a Car. Happy with John Who I dealt with when Buying the car and Emma when I Picked the car Up”
“I paid extra to protect my car £240 and when it was delivered it was not cleaned, I feel I got ripped off. the polish was slapped on and the vehicle is still dirty. I spoke to salesman and waiting for me to get back to me.”
Hi Emanuel, Thanks for your review. We have passed your concerns to the relevant managers and are made aware they have been in touch already to resolve these outstanding issues. Thanks, PV
“Great service and after care. Only i felt a little rushed into buying, however i am really happy with my car, but in hindsight would have liked to be made aware of more options, that i really should have remembered to enquire abou and was not prompted ie heated windscreen, leather seating, privacy glass.”
“Recently purchased my Vauxhall insignia from the Aberdeen branch lovely staff stress free a much better experience than Arnold Clark and thanks to arlene Stewart so patient and understanding”
“There was a lack of communication between ordering and receiving the car. I requested delivery almost 2 weeks after order as this was the most suitable date for myself and wife to collect the car without rushing. I was expecting a call from our dealer to confirm registration details before delivery so I could arrange my insurance. Unfortunately I had to contact the dealer myself a couple of days before to be told I had to go in 2 days before collection to arrange this. When I questioned the salesman about this I was told it is standard process with a new car. I told him last time I bought a new car (from the same dealer) it was a lot more seamless. I was informed that the stock must have been at the showroom in that instance therefore saving time. However with the onstar feature I was able to locate my car parked at the dealers over a week prior to this.
When I did come to collect the car my appointment was booked for 9am. I got a call the night before to Confirm my appointment for 9:30 am. When I questioned the change I was told I could have the 9am time if I wanted, but it felt like they would prefer me to be there for 9:30. That was my 1st clue something wasn't going to go well the next day.
I arrived with my family under the impression there was 10-15 mins of paperwork to complete and then we could leave with our nice new car.
After an hour of sitting waiting and being told it would be out in 5 mins we were told the wrong car had been prepared and that it would be another hour until it was ready! Unfortunately my wife stared work at 11:30 that day and was annoyed that she wasted her morning in the showroom.
I was told the car they prepared should have been the one for the 11am hand over. Surly this is the kind of thing that should have been done long before the morning of delivery to the customer. And while I'm glad this was picked up before we left, again surly this should have been noticed long before 10:30 on delivery day. I can't help but feel they staff knew there was a problem and tried to cover it up until the last second.
I also feel that on numerous occasions throughout the process the staff have tried to emotionally bribe me into giving good marks for this survey. And I do understand exactly what this is about and I feel that the failings in customer satisfaction in this instance have been solely the results of actions and comments by the staff at peter vardy Aberdeen.
And while they tried to make things better with a tank of fuel, bunch of flowers and bottle of prosecco, those things were all too little too late.
It should also be noted that I am STILL waiting (a month later) for my £150 holiday voucher I was told would be sent out to me.”
“Overall excellent service from the initial enquiry through to handover and after sales. Can't thank John and Kelly enough for their professional approach .”
“I would like to thank Ryan Fitzpatrick for his time and getting me the car I wanted, I am very pleased with me new Insignia Limited Edition.
There was a few minor scratches on the paintwork and one of the alloys but that has to be expected when the car had been sitting in the showroom. Scott Timmons arranged to get everything sorted as Ryan was off on paternity leave and it was all done successfully in a timely manner. I would like to thank both Ryan and Scott for their good work.
Regards, Gary Anderson”
“I and my wife visited your superstore to view your prestige selection of vehicles and were quite impressed with what you were displaying despite looking for a Jaguar XE. Our visit was brought to an abrupt end when some MORON employed by you was reversing cars within the showroom whilst customers and their children were present. I am sure if HS had been around you would have been roasted for this type of behaviour. As it was I was forced behind the barrier of your Bentley/Jaguar display area, where your operative was extremely rude. as a result I and my immediately left. I do not envisage ever visiting another franchise you own.”
Hi James, I'm sorry to hear of your issues you have had with our Carstore. We have passed your review to the Management team who will be in touch to discuss soon. Thanks, Team PV
“I was particularly pleased with the service i recieved while being handed over the car. I dealt with Kirsten which from start to finish was just a pleasue. She was very professional, helpful and she laughed at all my jokes, but i am a funny guy so i understood that. I will look forward to dealing with Peter Vardy and Kirsten again in a few years time.”
“Dealt with Thomas Mannion at Perth branch on more than one occasion and wouldn't go anywhere else he is friendly and approachable and has always done his best to help us. Top service from him and in our opinion one of the best salesmen we have dealt with, as we have dealt previously with staff in another branch and some have came across as a little arrogant although we have purchased a much more expensive car from Vardy's before, but we thought as with moving recently to try our local branch and glad we did. Will return in future and hope to deal with Thomas again. He took the time to work out what we needed and to find the appropriate vehicle, Looking at what we needed it for and within the price range we had at this time.
10*+ for Tommy!”
“Just bought my third car from Peter vardy motherwell and again brilliant service from the sales man to the customer service they make you a friend so frendly and put you at ease so I highly recommend this dealership”
