“I had an excellent experience at Peter Vardy - Dalgety Bay. Adam and his managers couldn't do enough to help, excellent knowledge which made my decision easy. Will definetly recommend Peter Vardy to friends & family”
“We were very very happy until the day we had to collect my new car, i was promised a hoodie to go with my car which i didnt get,and unfortunately the young salesman who was there to help us wasnt there due to his day off, which we do respect, we had another sales man, who was very unhelpful and disinterested so much so that the sales man didn't even know what car we were collecting and this really changed the happy experience of buying a new car, to possibly not buying another car from yourselves”
“The process of buying our new car was pretty quick and painless and the salesman was very knowledgeable. The car was supposed to be collected on Monday but when it was not ready until the following day Stuart came and dropped the car off at our home which was a huge help as I didn't have to take the kids up to the showroom. Thanks again.”
“Very happy with Jonathan Conway and Toni Stevenson who dealt in a very professional manner
Knew there stuff and knew all about the car I had reviewed. No hesitation on purchasing from them again”
“Hadleigh was very good and really helpful with me picking my car and getting finance. He helped us with trying to get finance over the weeks he was always there helping us.”
“I was impressed with the whole process; from the warm reception to the conclusion of the sale. Okey, was very friendly and professional. I bought the car during a sales event and got some incenstives as well - 2 years free servicing and a free holiday in Spain or Tenerife which was on offer when you purchase any car. Although I am yet to go to Spain, I am satisfied with the overall service and the car. I will definitely be recommending Peter Vardy to friends and family.”
“Was unsure what I was looking for Chris who was the salesman didn't pressurise me & was happy to let me take as long as required. Find sales team very approachable that's why I come back .”
“I have chosen poor as I originally did choose 'Acceptable' but the feedback then only asks what made us happy about our experience with Peter Vardy and no room for placing in any negative feedback.
Good Feedback
has been quite a quick and easy process overall. When in with our 2 year old daughter one evening we had a bit of a lengthy wait in the reception area to be seen by our salesman and Gary (who was not our salesman) provided great service by offering tea's and coffee's and grabbed a Fruitshoot for our daughter. He then came back not long after to make sure we were alright and assured us it shouldn't be much longer before we were seen. We both feel Gary has been very welcoming on each of our visits to Peter Vardy.
Negative Feedback
Myself and my partner have both felt that our salesman, Gavin Woo, has provided poor customer service on a couple of occasions throughout our experience. When we were in that evening with our daughter as mentioned above, we were in at the time agreed however we did have a lengthy wait - we understand things come up so this was alright, however when Gavin greeted us he did not take on our daughter who was there. We then went over to his desk to discuss arrangement and again, it was like she wasn't even there as he didn't even say so much as a 'hello' to her which was a bit of a shame really as this is not the service you expect as a parent.
Another example, my partner called the store to speak to Gavin this morning as we have had a payment taken from Audi for our car which we traded in Wednesday last week - we were not expecting this payment to come off and were not really in any situation to have paid that given that we just paid a larger deposit than planned for our new car. Conversation started as follows:
"Hi Gavin, it is Ally"
"Yeah"
"How's it going?"
"ok"
Both felt like this was a very rude way to greet a customer on the phone who has just bought a car from yourselves - Gavin also did not think to ask how we were finding the new car throughout the whole conversation. Again, I'm sure Gavin just had his hands tied with being busy and maybe caught him at a bad time but we would just like to say that we do love the new car and really enjoying the change - just a couple minor problems we have found such as the passenger window does not always go up when you want it to and when trying to change the media from Phone to Radio for example, it has sometimes frozen and locked itself on being connected to the phone. Trying to turn it off doesn't work either as the display stayed frozen. We did not get a chance to speak about this in the phone call unfortunately but we would like if these problems could be looked in to please.
I'd also just like to say, Gavin hasn't been horrible in any way, we just felt his customer service has been pretty average, if not, slightly poor on occasions. We get things are really busy, you have also just held your VIP event and this probably does have an effect on things however it would have just made our experience better overall had the service been consistently good throughout.
More so after reading Peter Vardy's statement "As a company that aims to provide the highest level of service, we are always looking for feedback from our valued guests." We have felt more like just another customer rather than valued guests and the highest level of service has unfortunately, in our opinions, not been delivered on this occasion by our salesman and we thought it was important that we included this in our feedback.”
“I was comfertable in the showroom and Alex the salesman handled my enquiry very well.
I do have, however some after sale issues such as it's now a week since I collected the car and I still do not have Sat Nav plus there was Alex did say there was breakdown coverage but there is nothing in the paperwork I received to mention this.”
“Wayne was very professional, the car is a delight to drive and would definitely recommend Peter vardy to other people (already have) thanks again Wayne for your polite, kind and professional approach :)”
