“From the start nothing went right. Trying to contact a sales team member was terrible and I was palmed off. The agreed deal was changed and within weeks I had to make a complaint for it to be changed back.
I should have learned then and cancelled. I didn't (silly me) and 3 years of constant headaches ensued. In the end I couldn't wait to get rid of the car, not because I hated it, but because I found Peter Vardy so terrible I wanted to wash my hands.
A friend also bought a car and has not had a pleasant experience.
I recently bought a new car from Motorpoint and the differences in service are shocking. Everything was so easy and pleasant.
I will NEVER visit or recommend Peter Vardy. Lessons could be learned from Motorpoint.”
“What an unbelievable experience...The Staff couldn't do more.The salesman Alan was fantastic & left no stone un-turned.The handover was seamless & although there was a couple of issues with the vehicle i couldn't speak highly enough of this superb company.”
“If it wasn't for the fact that I'd paid a small deposit to Peter Vardy Aberdeen for them to get a car sent up from another showroom I'd have probably told them to forget it and taken my custom elsewhere. I found it infuriatingly difficult to get hold of my salesman or his supervisor to find out what was going on. On the third day of phoning and leaving messages I finally got a return call from the Manager asking me to "contact him urgently" which I felt was a bloody cheek given nobody had returned my calls the previous two days.
The handover procedure wasn't much better. I almost lost my cherished number plate because the salesman didn't know what he was doing (although I'd certainly been charged for the process). It still remains to be seen whether or not this process has been handled correctly by Peter Vardy.
On finalising the screeds of paperwork I was taken to the car to find it totally blocked in, missing the car mats I'd paid for and the paintwork was anything but clean (so much for "showroom condition").
I have received an e-mail regarding Network Q Warranty which says "The Network Q Ownership Promise certificate issued by your Retailer will detail the start and end dates of your cover together with useful information about the Network Q Promise." I guess this was missed out of the handover also as I wasn't given anything??
The car is nice and it sold itself, which is a good job.”
Hi Scott, Thank you for your review. I'm really sorry to hear of the issues you have had. I have logged this as a formal complaint and a member of our management team will be in touch soon to discuss. Thanks Team PV
“Excellent service from Ryan from start to finish, everything was so easy and quick. Ryan contacted me a with in the week to ensure everything was running fine with new car. Would recommend 5*”
“To start with Ryan Fitzpatrick was the communicator on the day March 31st and he carried out his duties to a very high standard. The hand over was done with no problems and very well handled- hence my higher rating in this area. The in between bit was the problem.
I was in formed that the car would be ready in 7 to 10 days. After 10 days I contacted Ryan to find out the position of the car. He confirmed that the car was ready for pick up and he would send through paperwork to sign. I received the paperwork by e-mail and after looking at the details it stated the colour of the car was white. I had ordered a red car. I was offered the white for the same price and I refused as I did not want a white car. Ryan confirmed that a red car would be available on the 21st of April however no collection time was given and I had to contact Ryan myself for this.
I felt that after the mistake a person senior to Ryan should got in contact with myself to explain the error of ordering the wrong car. When I went in to collect the car no one in your management service came to see me and explain the what went wrong or apologised for the mistake. I would had more respect for your company if this had happened. To this date I have had no apology from anyone other than Ryan himself.
In my opinion I felt Ryan was left to fix this mistake and that in fact a level of management should have been involved. The impression I received was that as I had made my purchase my experience no longer mattered. It took away the pleasure and excitement of buying a new car and left me feeling deflated and annoyed.
During the meeting where details of my purchase was discussed I was informed that I was due a night away as part of a Promotion deal. To this day I have not had any details regarding this from your company- I am left wondering if this promotion even existed?
In January 2016 my daughter purchased her Corsa from the same Peter Vardy store and also had dealings with Ryan Fitzpatrick. At this time everything proceeded very well all round, with excellent service from not only Ryan but other staff members who were very accommodating. Primarily this is why I came back to purchase a car for myself from Peter Vardy. However the only draw back was that she did not receive the Cosco vouchers as a promotion deal- nor have we heard anything further regarding this. Is this another promotion that did not exist? Further more during the negotiations for my own purchase I was informed that my Daughter would be given £50 for recommending me to Peter Vardy. Again this has not occurred. Another non-existent promotion?
Whilst I hope that you will get back to me regarding my complaints I admit that I do not believe that you will and that there will be no communication to my comments or to the promotion deals on both my own purchase and to my daughters purchase. Given the thousands that we have spend on cars early this year I find this disgraceful. This is the reason I have provided your company a low score. Despite this I would like to reiterate that only Ryan Fitzpatrick deserves 100% for this efforts and his customer service.
James Alexander
01346 582024
jalex5454@aol.com”
Good Morning Mr Alexander, I'm really sorry to hear of the issues you have had with our Vauxhall Aberdeen branch. We have logged your details as a formal complaint and have assigned it to the relevant managers who will be responsible for dealing with your complaint accordingly. We will be in touch soon. Thanks, Team PV
“I had the pleasure of dealing with 2 of your sales staff and both were very helpful, polite and attentive.
I am not looking for anything to go wrong but I would assume the service I received would be the same if this was the case.”
