“GLEN GILSON was our salesman and he was very courteous and helpful throughout. Follow up from Katy was also excellent. Glen explained everything clearly and spent a lot of time with us getting us exactly what we wanted with no trouble. He went the extra mile to get us a spare wheel and discounts on extras, so we are very happy with our experience and would definately return to this store and this sales team”
“You have one of the best Salesman in Gavin Penny he was a great help in every detail and took me through step by step when buying my new vehicle. You should be very proud to have a man of that calibre in sales he is a huge asset in your organisation.
Well done Gavin”
“The overall experience was okay but the handover of the new car was a let down for the following reasons.
1.Told to come and enjoy the handover process and get some free food none left by my 6pm handover.
2.I was told as part of the poor service I received for my previous vehicle I would receive some wine as part of the £50 the sales agent has for poor service and all I got was 1 bottle of wine. Other people were getting flowers for there wife etc.
3.The handover process was bad due to the amount of time it took and the constant going and checking what to do next.
4. I even had to take the star sticker with my name on it off the car window as the salesman was away to see someone else by then.
5. This is my second new car from you and it will be the last as when you get a new car it should be a bit special as the whole process should be a once in a lifetime experience.”
“The sales advisor Mr G Penny from Kirkcaldy was very helpful in assisting me to choose my new vehicle. He ensured that it was best suited to my needs and kept me updated with progress in arranging adaptions etc. Mr Penny has a friendly approach to customer service and I found him to be polite and very helpful. I would recommend Peter Vardy when buying a Mobility vehicle”
“Problem with the registering of my car resulted in a 2 week delay in the car registration being sorted out. (Due to new registration number I delayed this by another week. ) I was given a loaned car during this time by the dealership. Too many different stories given by different people on the reason for the error and the time frame of the error. Disappointed that updates had to be initiated from me and not provided automatically ( began to feel you had my money and didn't care) by the dealership. I know the car market in Aberdeen is struggling I would have expected a better service from the dealer in the current climate, a free key chain and a chance to visit the manufacturing plant was a poor substitute for the delay.
Customer Service school should be given to all members of staff.”
“At our arrival at the showroom , a very pleasant helpful gentleman not only parked my car but also escorted us to the showroom and introduced us to Benjamin Brice.
Benjamin was extremely patient and very knowledgeable about the range of cars.
Extremely patient , especially when I dithered about the colour choice.
I have been a Vauxhall car owner for a long time having 5 previous new Vauxhalls and I must say whilst other garages and staff have been excellent . Ben was by far the most patient. I would have no hesitation in recommending Peter Vardy to friends with Ben as point of contact.”
“I would highly recommend a visit to Peter Vardy Kirkcaldy if you are looking for a new car.
All the sales guys/girls are very helpful and not pushy into forcing you into a sale.”
“I can honestly say that purchasing my car from Peter Vardy was as stress free experience. I had everything explained to me and had no pressure placed on me to make a purchase which I have experienced in n other car retailers. I'm extremely happy with the purchase I made and the treatment I was given, I would especially like to thank John McIntyre would highly recommend this showroom to anyone purchasing a car”
“I would definitely Peter Vardy. After a horrendous experience with Bristol Street Motors I was very wary but had my faith in great customer service restored.”
“Fantastic sales service from John Clifford- absolutely exceeded my expectations and found me the perfect car. Fiona in handover made the transition extremely smooth and made sure that I understood all paperwork before signing. I would highly recommend to everyone”
“Actual salesman good (Kevin) if not a tad overwhelmed and nervous but he did explain why. Manager came over and also assisted and was VERY knowledgeable and personable (And a pleasure talking to to be honest - wasnt just intrested in the "sale" which was great change from the norm)...
Only real detraction from this score was the actual Valeting of my car (Bearing in mind it was brand new with 48miles on clock).. Inside had not been valeted at all - dirty marks on both front mats (Boot marks) - empty Lions Bar wrapper under front seat and inside of car in general had not been cleaned ..Ive seen better efforts at my local carwash to be honest which as said was very dissapointing ......”
