“I'm sorry to say I would not recommend Peter Vardy as the experience I have had was nothing other than a shambles from start to finish, after getting my car within ten minutes the handle came away from the inside of the door and the radio didn't work. basic checks would have / should have found this.took the car back the following day and expected a quick fix.after many promises and disappointments eventually got the car back two weeks later, many phone calls too Peter Vardy seafield and very few calls returned. usually the call returned would start with do you want the good news or bad news. seems to be the normal saying by each Vardy rep. eventually went down to the showroom to cancel the car and was introduced to the manager who promised the car would be ready two days later. received a call to say good news or bad news car was ready but no one available to deliver. ok so we phoned the following day to say I was coming down to collect the car and was told , good news or bad news ! handle fixed but radio still waiting to be replaced.”
“Bought a year old car 18months ago and was told it was fully serviced. On leaving the garage with my new car i found a chip in the windscreen,which they expected me to fix via MY insurance which they paid (but you only get one claim every 5 years) which saved them £500. So,2000 miles later i ended up back at the garage as my service light came on. Oil change required (but was already done on purchase) which they offered to me for £390. My doesn't take 24ct oil but the price would suggest it does, eventually they went down to cost £190. A swift call to the citizens advice and the service was done free of charge. Then after a recall to an oil valve problem,the car was taken back no less than 6 times within two months.
20months on i am submitting this review as i have just found out my brother in law is having similar type problems with his two year old car.
SAVE YOUR TIME AND MONEY AND STAY AWAY FROM PETER VARDY DALGETY BAY!!!!”
“Kevin McCrum your salesman has been excellent at all times . Nothing has been too much bother for him, and he went out of his way to make sure myself and my daughter understood all the paperwork that was invoved in our transaction. I have thoroughly recommended him to work colleagues and family members alike. Best regards, B.Watson”
“I would like to comment on the outstanding customer service that I recently received at your Aberdeen dealership and specifically that demonstrated by Sales Adviser Gary Herbert. Gary worked efficiently and professionally with me from the outset, determining my needs and requirements and kept me fully updated throughout the buying process. From our initial discussions, to receiving a personalised video of the car, in addition to the thoughtfulness of having the heated seats and steering wheel on, ready for my test drive on a dismal Aberdeen winters day, he was extremely helpful and a pleasure to deal with. The overall experience was very straight forward and Gary managed and delivered on my expectations right through to my taking delivery of my new car to a subsequent follow up phone call to ensure I was happy with my choice. Would have no hesitation in recommending Peter Vardy and particularly Gary to friends and family.”
“Michael from Aberdeen was very helpful, as we were some distance away in Edinburgh we found his video presentation very helpful in assessing if the car was suitable for us. Which it was.”
“Had an excellent and very helpful salesman (Mcgregor Campbell)who met all my needs , great customer service received at Peter vardy! Would definitely recommend him to all my friends and family.”
“My daughter knew what kind of car she wanted and she was happy with the service and how she was shown everything about the car before we drove away in it. Again excellent service.”
“Thank you Mark Howie(Kirkcaldy) for your friendly and professional handling/help in my purchase of my new car! Will be sure to recommend others to come see you when they mention buying/looking for a new motor. Thanks again Graham.”
“Everything was great except from the car told me the car would be ready Monday, or Tuesday at the latest. After phoning on the Monday morning it took all day to get a call back and I was told Wednesday at the earliest. As it was my first car I was very excited to get it as soon as possible, more communication between salesman and handover staff would have been appreciated.”
“Very happy with the salesman and the delivery on the day with the flowers and the drink. Follow up to the dent being repaired has yet to be fixed after 1 phone call and still no contact.”
“Thestaff involved were fine. The IT let them down. The initial purchase of the car took longer than necessary as the salesman had to keep waiting for the computer system to allow him onto the network. I decided to order a load space liner whilst I was there. The IT delays were repeated in the spares department. A lot of time was spent waiting for connections. When I rang with a question about the abscence of a log book no one was available to take my call . I was assured that an internal e miail would be sent and someone would ring back. Phone calls on the following two days did not result in a reply. On my return from a week away I finally got through”
“Excellent service from start to finish Gary Herbert made buying my car a very relaxed stress free experience showed me a car I hadn't even considered and I went for it so pleased I did as it's a dream to drive and has given me the extra space required. Hand over very straight forward everything ready and on time”
“Buying my car from Peter Vardy was quick and easy. Everyone involved in the processes was extremely helpful and gave me all the information I needed.”
