“I was more than happy with the service I received on purchasing my car. From Jason in sales to Kelly at hand over, the service was excellent. I would not hesitate to recommend Peter Vardy to any of my friends.”
“Very happy with the Salesman Brett however on getting my brand new car home noticed that there was no fluid in the window washers also a mark on the material above drivers door i did not expect this on a brand new car. There was also the glue remnants of a sticker on the drivers door and i was charged for mats and petrol that i was not made aware of and never got a copy if the pre delivery checklist i would like a call re the issues raised”
“Sales man was helpful and able to answer all questions.
Finance gent was also helpful and again able to answer all questions.
I was however left sitting for 25 minutes whilst the final paperwork was sorted out before receiving my car and there is still an issue outstanding with the boot liner that I had ordered as the one received is far too big for my car.”
“Peter vardy is a shambles still waiting for them to get parts to fix My daughters car been nearly 4 months now, constant phone calls ignored fake appointments made which she had to drive from Peterhead to make just to be told the parts haven't even been ordered!!!! It didn't even have the correct MOT I had to find that out myself as they dodged my calls Avoid them like the plague terrible customer service”
“Excellent place to buy a car. Everything was done to get us the right car and a deal that suited our needs. The staff in Peters Motherwell are outstanding. Our salesman John Clifford was extremely helpful while the manager Scott Reid made sure we got well looked after. After sales staff have been just as good.”
“Sales rep was very helpful, answering satisfactorily my queries, explaining finance etc. Basically very good. Would hope that this concern and commitment to customer care would continue into my ownership of this purchase. A further observation is that I believe that there is an intent to expand your influence into a facility in Dundee. This I feel would be advantageous to customers in this area where I consider quality and local after care, an essential element in the maintenance of any vehicle.”
“As I walked into the very smart showroom I was greeted by friendly warm staff who seated and offered me a drink. I did love the beautiful classic E-type being on display amongst the new Jaguar range, as I do feel the history of this great marque shouldn't be forgotten. I had come to see a used XK and had been dealing up to now by telephone with Kevin Gordon. It wasn't long before Kevin introduced himself and showed me into his office. We then went out to the forecourt to view the car and wow! It was presented properly and the condition was exactly as described and I knew this was the right car for me. I had been looking for almost 12 months for the right car and I had been disappointed time and time again by agents lying about spec or condition. Having found your company made the 8 hours train journey and 10 hour drive home more than worth it. Thank you Kevin and the staff of Peter Vardy for making my dreams come true.”
“We had excellent service from Alex Pritchard both in terms of explaining the features of the car and also the documentation.
The chocolates and flowers were a lovely surprise. So far, we are delighted with the car.”
“This is the 3rd car I've bought from Peter Vardy in Motherwell. From Scott the manager to Declan Hattie who sold me my car to Fiona who did the changeover I can't fault anything about this dealership. Lovely people and nothing is ever too much trouble”
“I am not sure I prefer to have the hand over of new car by anyone other than the original salesperson. I don't have any real issues with the idea but was glad the salesman I had dealt with was available to see the deal through.
Perfectly happy with the deal,the car and all things related
Thankyou”
“I was especially pleased with the customer service received from everyone at Peter Vardy. It's the extra touches that make a difference like being met at my car the day I came to collect my new one, receiving flowers and a glass of fizz (non alcoholic!), and being offered coffee no matter when I have gone to see them. Without exception everyone introduced themselves with a handshake. I have worked in customer service for many years and I can see that the investment in customer service is really paying off. After all, we buy from a person and not a company....”
“Worst car buying experience ever! our sales mans product knowledge was extremely poor and as a result he ended up ordering a different colour of car from the colour actually requested (I liked let it be blue and he actually ordered pump up the blue). Had he not been looking at the brochure in order to buy the same car for his other half he wouldn't have realised his mistake and I would have turned up at the garage to pick up my car expecting light blue and getting the dark blue.
Also, the car which was test driven had a body coloured dash strip which I really really liked and was under the impression would come with my car as I wasn't told otherwise, again due to the lack of product knowledge this wasn't the case as it was actually an optional extra.
when it came to arranging to pick the car up we found that the dedicated handover service actually limited the opportunities to do so due to them finishing at 1pm on a Saturday.
although the sales man did his best to smooth things over with 1 free service and half a tank of fuel, what should have been a great 1st new car experience had already been totally ruined and this is my reason for not being able to recommend peter vardy to friends or family.”
