“I found the from the very start of contacing Peter vardy very good and especially would like to highlight Gavin Penny as an oustanding employee, who dealt with the exchange of the car professionally and with care. I clearly see Gavin Penny takes pride in his work and is always a cheerful and helpful person.”
“Ewen Cooper done our handover and was very helpful, he then got a colleague to contact us to set up the Land Rover Assist and App and he was also very polite and helpful. There does seem to be a problem with a door seal and I will be getting this attended to.”
“I have to say I found the experience of buying a car from Peter Vardy very refreshing it was good to deal with professional, friendly, accommodating, fair and reasonable staff throughout. In picking out one individual from the Perth branch it would have to be Glen Gilson who was excellent.”
“I was very happy with the service when buying my car this is my second car I've bought from Peter vardy's and it won't be my last as wouldn't go anywhere else. David who sold me the car was brilliant and did everything he said he was going to do I would defiantly recommend that anybody that wants to get not only the best deals for a car but the best service they should go to vardy's and ask for David”
“Excellent service received.... couldn't have been more helpful they sorted everything out for us made it a very stressful free experience would deffo recommend Motherwell department”
“There were some issues with my car regarding paintwork, but Kevin could not have been more helpful in his efforts to get these fixed ASAP to my satisfaction.”
“As soon as I entered the showroom I was approached by a nice polite young lady who asked if she could help, there was no push, just a gentle inquiry. She offered to make a cup of coffee while I waited for a sales rep to attend me. I found the sales representative to be very helpful and knowledgeable. Considering I only went in to see what was available to me and a general query on how much it was going to be to change my car and I left having bought my new car is testament to the quality of both the product and the non pushy approach of the sales team.”
“Having been a customer for over 15 years, now with your Vauxhall dealership in Perth and normally purchase a new car every three years I am having to consider whether to continue with Peter Vardy.
I love driving Vauxhall but at Perth your Sales are Ok, your parts department are OK but your service department are terrible.
This time (today) they picked up my car to put a new centre display unit in under manufacturers warranty. I waited over 4 hours a month ago to be told that they knew what was wrong but they didn't have the part and the first available date was 6th April. Car came back today with the temperature still not working or the clock. Because I am severely disabled the first time they can collect my car is now 21st April - not acceptable.
I maybe disabled but I work hard but in the past I took my car into the service centre and waited but they refurbished the dealership and have made it inaccessible for people like me who use a wheelchair.
I am a professional in Inclusive Access and Design and told them during the refurbishment that it was not suitable and went out of my way to sent them, by email, details on what needed changed. This was ignored and now I can't' use the dealership service centre. There are parts of the refurbishment that are actually a health and safety issue but this is also ignored.
I have asked if they want me to continue to purchase my cars from Peter Vardy and all I get told is that they don't really care because it is not their fault but the fault or Peter Vardy or Vauxhall, depending on what manager one talks to.
It is nearly at the stage that:
1. I don't think that they care whether I spend between £25k and £30k every three years as long as I don't complain to them.
2. They are definitely not interested in training in Disability Access and Disability Awareness for staff. I am one of the few people in Scotland who are qualified to deliver this service but they are not interested.
3. They said they couldn't help because it was not a safety issue, I disagree when the outside temperature is unknown, especially when living in Scotland.
I must ask: Do Peter Vardy want to continue to get my business or are you really that arrogant that you don't need the custom from disabled people like me?
I am more than happy to be contacted about this.”
“Everything on time and as expected with up dates from Christopher on expected time of arrival. Thorough explanation on documents and car functions. No problems at all. Thank you Christopher for a very professional job!
Caroline Hollingworth”
“Hi guys, I couldn't have wished for better service. Gary Balatine the salesman ,was brilliant . The whole experience was really excellent from start to finish and I can only hope it will be the same when I return for my next car.
Cheers guys.”
“We were impressed with the welcome. Paul was very helpful without being pushy and inspired confidence. Having come here we didn't want to go anywhere else.”
“Overall good experience. Chris was helpful and explained things when I requested.
Car
The car wasn't as clean as I would have liked. The steering wheel and dash still had stains which I removed myself.
No vauxhall mats included as was discussed on my first visit.
No manual or hand book found in the car and still waiting to hear if this could be collected.
Good experience overall.”
“Dealt with Andy Jackson and he was very helpful. Disappointed that we had to come back to get mud flaps fitted which were paid for. Disappointed that a panel of the car still has a white mark running through it and still waiting for that to be fixed. Car going back to garage in few weeks to investigate rattle/ vibration ? passenger side under bonnet somewhere. Andy Jackson been very helpful in trying to resolve these issues.”
