“When i purchased car pointed out some minor paintwork and wheel condition issues that i was assured would be repaired for me collecting vehicle 6 days later. On arrival to pick up car quiclky found out that these had not been taken care of and even worse damage had been caused to rear mudflaps. Car had to be left for a further week to be repaired. First thing i had to do when i got car home was go to ford and buy new batterries for both key fobs as these were both flat and putting warning on dash to alert me. now this warning was on dash when i drove car out on day of collection.”
“I originally went to peter vardy as I bought my previous car from them just 18months before. I was looking for advice on trading in my car early. I stated that I would no be interested in doing so if it was going to cost me a lot of money to trade the car in early. I was assured this wouldn't be the case and that they would be able to get me a 'good deal' a week or so had passed and the deals were much more expensive than I had expected. It was at this point I was told it was because I had negative equity on my current car. If I had been told this on day one I would not have proceeded. I was shocked to be told that my car was only worth £2000 despite being sold the car just 18 months previously for £4800 and told that the car would be worth £1800 after 4 years. Either I had been massively over charged when I bought the car or I was being shafted now. I see it wrong that peter vardy was trying to profit from me twice on the same car. At this point I was emotionally invested and just wanted to get this deal sorted. I was advised that my best option would be to voluntary terminate the contract with the finance company and that they would pay the fee. I then settled on a car I liked, still more expensive than I initially hoped but I agreed nevertheless. Looking at the breakdown I'd noticed that it was me that was paying for the voluntary termination as the price had been added on. This was fine although it was dishonest that they were making out they were covering the cost. This whole ordeal took around 4 weeks to sort out and I was passed around 3 different salesmen to try and get me to buy this car. I felt like I had been totally messed about and the only reason I did not walk away from the deal was the amount of time I had spent negotiating. I raised my concerns about voluntary terminating as I didn't want to be hit with unexpected costs. I was assured that this wouldn't be the case 'we do this all the time'. Well that turned out to be a lie. I have had to have the front and back bumper sprayed (£260). I have had to pay £125 for the finance company to collect as the nearest drop off point is a 5 hour drive away. I was told by peter vardy that I couldn't collect the new car until I had handed the old car back to the finance company. I was pleased to hear this because I didn't want to be stuck with 2 cars. I was told not to worry this would be the case as it was what the finance company requested. I was shocked when I was called just 1 week after that to be told I had to collect the new car that week. I am now in a predicament as I have been stuck with 2 cars, I have been hit with a series of unexpected costs, I have been lied to, misled and I am still unsure what other costs I am meant to be paying for with Barclays. I am aware that you are not Barclays but it is not them that is the issue. I only opted for that as it is what I was advised to do and I was assured I wouldn't be charged extra for it. To top this off when I collected the car I was told I would recieve a call to see how I'm enjoying the car. I do like the car however there was no parcel shelf and the sun visor clip is broken meaning it flaps about when you're driving. I received no call, as I was determined to have these 2 minor issues resolved I emailed the salesmen to explain, this was 3 weeks ago and I still have not heard back. I am a nurse, being in a job that revolves around caring for others I am disgusted and in shock at how I was treated with a complete lack of care. I was used just to make a quick sale despite the salesmen knowing my concerns and covering things up to ensure I continue with the deal. I have had sleepless nights about this and I very much would like this taken further. Please feel free to contact me via my email or call me to discuss this further as I am sure there was other issues I have missed out. I will never return to peter vardy again and I will ensure to warn my friends and Colleagues of this unethical company”
“Chris was very helpful in helping me get the right car. We looked at the new corsa's but it worked out over my budget and he and sales manager Daniel did all they could to help me get a great car that was within my budget.”
“The experience was good. The salesman was competent and friendly. He was comprehensive and helpful with all the information and support given. The financial negotiation was quick and easy although there was some small issues generally we were very satisfied.”
“I was very happy with my experience at Peter Vardy from Darren's professionalism to the handover and would thoroughly recommend the company to friends and family”
“First of all I went to the car store in Hillington, test drove a car and was told I'd get a call back and didn't hear anything. I was recommended a sales man in Motherwell so I went there, picked a car at a great deal but again didn't hear anything about when to pick it up etc, so had to email them. Finally we gen I went to pick up the car and pay it cash we asked to see the car before handing over the money. It was taking a long while, finally the salesman came back and told me the car radio button wasn't working and we would have to get a new button or radio fitted. If I didn't asked to see the car first would I have been sold it like this? I was to go back on the Monday to get it fixed and get a curtesy car but when I phoned up no one knew what I was talking about and any time I phoned I was placed on hold with abrupt receptionist. After a few phone calls and feeling like I was getting no where, my partner had to go in and see about the car. I ended up having to get a full new radio in the car and when I picked it up after them having it for 10 days the Bluetooth in the radio wasn't working. Also sold me the car without a spare key and eventually when I collected the car and spare key, the key didn't flip out. You would think that the guys would check these things before handing them over. My car also came with a water mark on the passenger seat. Would definitely not recommend as now 4 weeks later I'm still having hassle.”
“From start to finish I was treated as a customer rather than just a number.
Nothing was too much trouble for them. I am so, so pleased with my new Mokka X.
Thank you Peter Vardy Kirkcaldy.”
