“The salesman was very nice and helpful. In the day of collecting the car we were a bit disappoined that the car hadn't been cleaned out very well as there was still crisp packets and wrappers still in the glovebox. Also there had bn a sweet of some sort in the back arm rest and it hadn't been cleaned and it was very sticky and difficult to come off.”
“I was served by Kevin McCrumm at your Aberdeen Vauxhall Showroom and have nothing but praise for him. He was extremely aware of all models and highlighted various options which I appreciated and although I have had the car for a week I am very pleased with the purchase. (mainly due to Kevin's suggestion)”
“The process of purchasing the car was excellent and the salesman was extremely helpful. Unfortunately the service we received when collecting the car ruined the the overall experience.
This is the most expensive car we've ever purchased and we were promised that the car would be like new when we picked it up, unfortunately this was far from the case. We had paid extra for the car to have the 'Scotchguard' treatment administered as we have children, on initial inspection it was pretty obvious the car had not been cleaned properly the seats had various stains that had not been cleaned, the carpets required hoovering and their were remnants of food in the sills. When we picked this up the staff could not apologise enough, and said they would sort it, admittedly the car was re cleaned within a couple of hours. But it raised a number of doubts in our minds firstly this is not the service we were promised also how could you Scotchguard a seat or carpet that had not been cleaned, this service alone was an extra £250. The whole experience left us with an empty feeling and a overall feeling of disappointment on what should have been a great day for us and the kids. We have since had the car looked at by an independent car Valeting company and they have expressed doubt that the car has been scotchguarded, this should have also included a treatment to the outside of the car to protect the paintwork and they have stated if this has been done it has been done very poorly. We have now booked this company to remedy these issues for us as I have little confidence that the dealership will sort it correctly a second time, this is at a cost of almost £200 again, but I suppose they do say you live and learn.
I did not intend to write a review of the service, but this review was requested by the dealer so I have written it.
Would I recommend Peter Vardy? I would have to say after this experience I would not, but our experience could have been a one off, but the review is an honest statement of our experience.”
“I found my visit to your dealership to be very relaxing and was overwhelmed by the level of service i received. The salesman scott was excellent and an asset to your company. Would highly reccomend my friends and family to buy a car from peter vardy.”
“I was very impressed with the service of your Salesman - Gavin Woo of Aberdeen Branch. Very professional and courteous and the aftercare service has been exceptional. I am happy with my new car but a few niggles which Gavin has kindly arranged to deal with. I would definitely recommend Peter Vardy :-)”
“When my Wife and I arrived to look at the used cars we were led to the café for tea/coffee because it was a Saturday and very buisy.Eventually we were introduced to a car salesman and we told him we were looking at a Zafira 13 plate .He was very polite and helpful and showed us inside the car.We also got a test drive and liked the car.We agreed to buy the car and the necessary paperwork was signed.I picked the car up on WEdnesday the following week.The hand over girl was very good.The following day ,Friday,i noticed the car didn't have a wallet with the car info in it and also no roof aerial.I reported this to Kelly and she sent me a new info book/wallet through the post.I spoke to Scott about the aerial but as to date I haven't received one.The overall experience was GOOD but I cannot give you a Very Good for two reasons.1 We were made to wait to see a car salesman[we were on the verge of leaving before the salesman arrived] 2 I feel I am being ignored regarding the roof aerial.”
“Your sales rep (Johnathon Conway) is a very pleasant man. He was really easy to deal with, very knowledgeable and not at all pushy (unlike some other car salesmen).He answered any questions we asked and put our mind at ease with any worries we had about buying a new car. He made our car buying experience very pleasant and hope we can deal with him again in the future. Many thanks.”
“Initial service was good but once the car was bought not very good. Provided some feedback to sales person regarding some scratches I had not noticed before purchasing the car and told message would be passed on but not even had a phone call regarding this. Was also back at dealership with paper work and handed this to the person I had mentioned the scratches to but they did not even mention it whilst I was there or look at the car. Lack of interest now that sale is complete. Was told when I bought the car I would not sell you a damaged car but it appears you have!”
“Kevin McCrum salesman on the day we purchased our car was excellent. He took the time to get us the best deal to suit us. He was very friendly and gave great advice. Will definiently deal with him next time we renew our car. Gave us a great day at the sales room. Great guy to deal with will recommend other people to deal with him.”
“I was very impressed with the treatment I received when purchased my car. Nothing seemed to be too much trouble and I would certainly recommend Peter Vardy to anyone who wishes to purchase a car.”
“From the moment we walked in the peter vardy team made us feel welcomed. We were sat down and asked what we wanted and how we wanted to go about it so that we could get exactly what we wanted in the best possible way. Dave who was dealing with us was the friendliest sales person weve met in a long time, he felt more like a friend than a sales person.”
