“From the start of the process right through to the end on the day I picked up my car and subsequently in the first week, the experience was painless, hassle free, friendly, professional and overall probably one of the most enjoyable experiences when buying a vehicle and I have bought several in my time.
I didn't feel I was being "processed" as if on a conveyor belt as is often the case.
Both the Franchise Director, Scott Reid and the Sales Executive, David Hughes were professional, efficient and mindful of my needs at all times.
This is definitely a business by which others should measure themselves, to see exactly where they are coming up short.
Peter Vardy Motherwell could teach a lot of businesses in the retail dealership market how to look after customers and based on my experience, I would say it is no coincidence they have won an array of awards for customer service in the past and I am sure they will continue to do so in the future.”
“A few months after we went into the new year of 2015 I sat my first foot in Peter vardys Vauxhall. I got greeted by a very welcoming man named Lawrence. He listened to what I was looking for a guided me towards a few cars. I got offered tea or coffwe at least 5 times but declined. I was soon to find out that was something I was going to regret for the rest of my life. At the time I wasn't sure what I was looking for and unforseen circumstances came up and buying a car at the time wasn't an option anymore.
Summer was here and buying a car was back on the table. Lawrence again came to see me and at my surprise he remembered me and what I was looking for before. He found the perfect car for me but again, as my luck goes, it wasn't an option now either. But at least I now got to taste the amazing coffee.
Finally august was here and I had cash in the bank to finally buy a car. I must admit I was a bit unsure and a bit embarrassed to go back. But as soon as I stepped in the door and the manager Scott saw me they made that feeling go away. I got treated to some outstanding coffee again, lovely chat with both Lawrence and Scott and we finally found a car, the next day I bought it.
And I couldn't be more happier with the outcome and the service. It took some time but I'm absolutely delighted. Would absolutely highly recommend you!
I've probably test driven half of the cars in Edinburgh the last 6 months, and met some car dealers, you are far the best I've come across. Thanks again!
Only thing I can add on is that some cake would go lovely with coffee ;)”
“just bought our
3rd car from peter vardy & just as the other 2 purchases the service was excellent.the salesman was alan maculloch in the perth branch & from the start of the sale until the hand over he was first class,i also had met the sales manager & he was also very attentive.all in all alan is a credit to youre company pity other car companys dont adopt the same attitude.please keep up the good work.”
“Very poor service. No communication between staff and being told to come in to sign papers yet no one there to deal with it and found this out after a 40 minute wait! Will email all my complaints separately.”
“I recently purchased a year old Astra and the salesman, Scott Timmons, was very helpful, polite and knowledgeable. The paperwork was completed with the minimum of fuss and we arranged a time for collection. He even offered to take the car to me if it was easier for me. I would recommend Peter Vardy to anyone looking for a used Vauxhall :)”
“Excellent service. Alastair Grant was our salesman. He was superb from start to finish. No problems getting a test drive and no pressure from any members of staff. Alistair went through the choices and costs in detail and answered all our queries. After we picked the car up he was very helpful in going through all the cars gadgets. Excellent service. Loving the car.
Thanks.”
“I called into your showroom to get an idea of what trade-in I could expect from my current car and what offers were available. I was seen to by John Clifford who was able to give me exact answers to all the questions I had, and i had plenty!! He was informative, professional and friendly. John was so thorough that I decided to go ahead and make a purchase that day! So much for just getting an idea! I have been very happy with the decision I made and felt confident that John had helped me find the best car for my needs.
The aftercare I have received has also been exceptional, with further communications with Fiona by post and John by text.
I would be very happy to recommend this particular showroom, and these staff members to any of my friends.”
“After how bad we were treated by Peter Vardy in Kirckaldy the other branch in Dalgety Bay was GREAT! Branch Manager Roderick MacDonald and Sales Senior Assistant Scott Hamilton were extremely helpful. They made everything to find a right car for us and to get it ready for us as quick as possible. They made sure we are going to get the car we like and we want. I will recommend to all my friends that branch.”
“Very impressed with the ease of this purchase. Excellent service the use of email made the process flow perfectly. Have bought from here twice previously and will definately return in the future”
“This is the third occasion we have purchased for Peter Vardy. My husband and I are extremely satisfied with the service we have received on each occasion. Our salesperson has been both informative about the car as well as looking after our interests of getting the best deal for us. We would have no hesitation in returning to Peter Vardy.”
“The store layout was very pleasant, more like a coffee shop than a car show room. This allows you to discuss options with the salesman in a relaxed atmosphere with no pressure. I also liked the fact that there was no hard sale for insurance, finance or extended warranty.”
“I was very happy with the customer journey from start to finish. Good customer service and very patient salesman. All questions answered with politeness and courtesy.
I will not hesitate to return in the future.
Thank you.”
“really satisfied with the service we received, great car although slightly disappointed that we are having to put the car back to be looked at by mechanics but overall happy customers and will be recomending”
“Had a good experience when I bought my new astra gtc sport, limited edition. I had never used peter vardy before but I would come back again in future. Salesman kept in regular contact as to what was happening and I'm more than happy with my new car.”
