“The salesman scott Martin did a very good job. When I picked up my new mokka on Monday there was a warning light on indicating incorrect tyre pressure. It took a further visit on Wednesday and then the following Monday to sort the problem which was a computer glitch within the car. This was due to the fact that your service department had misplaced a key and had to rely on the kwik fit garage having one next door. I do not feel it acceptable when I pick up a new car there is a fault with it. This should have been checked and sorted prior to me picking up the car”
“The salesman was polite and courteous when were in touch with him. Had an issue with the car once I had seen it as the car that had been advertised, or should I say the spec and the pictures of the car I put the deposit on didn't then match the actual car when it was delivered to view. Having agreed a price prior to this based on the asking price from Peter Vardy I was disappointed to say the least. This was a bad error from whoever placed this car /details on the website. I was given two years free servicing as compensation for the lack of built in sat nav and Navi 900 system. This was welcomed and I did in the end buy the car. However, we felt that the handover to us on the day we picked the car up was rushed once we had signed all of the documentation. I then found it time consuming and sometimes difficult to work out how to change the settings within the car. Also on the purchase sheet it stated that there had been £60 worth of diesel put into the car. This should have meant that the fuel tank was at least three quarters full but in fact it was just over half full. I had to phone the branch to ask about my Network Q 12 month assist package that I was told that I had with the car and it was only at this point that I was told that this should be sent to me over the next couple of weeks (to date I have received nothing). At the point of sale with the salesman I was told that as I had taken out the Platinum Protect cover that I would get a bottle of this to apply to areas of my car as was required and that this would be given to me on the day I picked the car up. On the day I picked the car up I forgot to ask about this and haven't received this either to date. Prior to picking up the salesman told me there was an issue with the tyre pressure monitoring which would be sorted prior to me picking the car up. One day after I picked the car up a warning light appeared on the dash informing me of tyre pressure issues. This then leads me to believe that this wasn't addressed prior to me picking up the car. I therefore had to book it in to the service section to get sorted out which meant I had to go into work late and get a lift back to Kirkcaldy to pick up the car once sorted.
I would therefore be grateful if these issues could be dealt with as soon as possible. To end on a more positive note I am extremely happy with the car and enjoy driving it.”
“Found the whole experience of changing our car pleasurable from the moment we walked into the Perth showrooms we was met with friendly staff and introduced to Alan who then took over the responsibility for supplying our new car he kept us in touch throughout the process and after we took delivery of our car he had rung to check how we were doing nothing too much trouble would recommend Peter Vardy anytime”
“As a second buyer I have always been happy with the service provided by Peter Vardy.
However on this occasion I was extremely impressed by the customer service provided by Jonathan Conway.
Jonathan was great from start to finish. He was always very clear and very knowledgeable. Jonathan always kept updated with the progress of the order which felt very satisfying. He helped me find the right product that was suitable for me.
The handover off the vehicle was amazing. I was delighted and very impressed by the service. I shall definitely recommend Peter Vardy to friends and family. I would like to thank Jonathan for delivering such great service. He is truely a strong asset to your team.”
“Jason was down to earth, honest and helpful. Explained things appropriately instead of all the jargon that is always added!
Not received any notification on free gift that was detailed i would receive.”
“The reason for not hitting excellent is due to how busy the dealership is and the people I wished to speak with on the telephone, were dealing with other people on the premises.”
“I am really delighted with the car - however as fed back on previous online feedback request, the immediate post transaction communications were slow and incomplete. I transferred £25k to the Peter Vardy account over a week ago and have still not recieved confirmation of reciept. I assume that since I have collected the car that the funding has been recieved and all is well - however it would have been courtesy to be informed.
I have followed up also regarding MOT as my car is just over 3 years old. I assume it has been MOTd hiowever there was no evidence of this in the paperwork - I need to know when the current MOT expires in order to schedule renewal. This item remains open.
I am hoping that after sales service is at least on a level of BMW, Lexus and Mercedes where I have had positive expreineces in the past.”
“One of my main gripes about buying cars from a dealership is pushy and aggressive salesman. I didn't receive this treatment at all from Peter Vardy; conversely the salesman was informative and interested in what I was looking for. This meant that I was far more relaxed and therefore interested in buying from Peter Vardy.”
“Initial visits to garage were unsuccessful to view car as there never seemed to be anyone around to help me. Once I was allocate a salesman (Gary Mcleish), he proved to be very helpful and assisted me very well in the process through from test drive, trade in value discussion and handover.”
“Reece & fiona both deserve a 10/10.couldn't fault them.really helpful.a couple of problems though.ordered a grey car but got a black car.I never made an issue because I needed a car as my old car had been picked up that morning and I didn't want to ask anyone to traipse all the way up to motherwell with me again.I also wasn't told that the 1st payment would be considerably bigger than the other payments”
“I was really impressed with Peter Vardy when i bought my last car. So when I followed up on an email about Black Friday, the Salesman - Alan, who dealt with me was just perfect. He was informative, helpful and never pushy. Just what I needed and appreciated while I made the decision to change my car. Really impressed with the buying experience.”
“From the start garage was very accommodating, allowing us to test drive on two occasions. Friendly staff who were knowledgeable and informative about the car. This is our second car with Landrover Peter vardy and will definitely recommend it to friends.”
“Excellent service from Chris Duncan in sales. No hard sell or pressure tactics. I explained that I was registering my interest in an used 2.2 XF Luxury but was prepared to wait for the right vehicle. He showed me a couple of available vehicles and presented me with very competitive PCP figures as a guideline again without placing any pressure on me to purchase a vehicle.
It transpired that the rather stunning XF 3.0d Portfolio S came home with me 5 days later.
After care in sorting out my personal registration has been excellent.
The only point that I would raise is that the valet lacked a little attention to detail (inner door and boot seals not wiped thoroughly). However this is a minor trivial point and will not deter me from purchasing from Peter Vardy in the future.”
