“A good service from staff although found I spent a lot of money making calls without reply.
Disappointed the car was not as advertised (no bluetooth) and minor issues with car had to be corrected at the time of picking it up.
Otherwise staff very friendly and helpful and overall satisfied.”
“I purchased the car from Peter Vardy, Motherwell. I can honestly say that David did't pressure us into a sale and gave advice with regards to possible cars that we had been looking at. Once we decided with the purchase, everything was dealt professionally and with great care. I feel that if i have any questions or concerns with my purchase then I can pick up the phone to David or the other members of team confidently knowing that they take great care in their after sales. Thanks again.”
“I would highly recommend Peter Vardy to all my friends and family who are thinking of buying a new car. The service I received from the staff was outstanding, right from walking into the showroom, to selecting a car, taking it for a test drive and purchasing it. Everything was perfect. There was even a play room that kept the kids entertained while my husband and I completed the deal. I would especially like to thank Diane Jack for all her help in helping us decide what car to purchase, keeping in touch with me right through to the day I picked the car up. I would also like to thank Kelly from the handover team for all her help on the day. I love my new car and would give 10 out of 10 to everyone involved. Many thanks :-) Nicola Cairns”
“from the minute we walked in the door of the shop, we felt that everyone we encountered were interested in our needs and bent over backwards to accomodate what we wanted in our new car with what we had to spend.we found everyone helpful curtious and friendly and would highly recomend friends and family to use this great service.”
“very pleased with the service from gavin penny who took us through all the paper work and showed us all the specs on the car i am very satisfied with it the service i received it was 100;percent and will recommend your business to my friends once again thank you.. G HEEPS”
“Dave Ivison was a great salesman, full of everything I'd expect from a car salesman. It was my first experience of buying a car from a dealer and he was very informative and helpful. There was a bit of a mix-up with getting the car causing delays due to my ID but he kept me up-to-date and I'll give a wee mention to Andy the 1st handover guy who was very sympathetic and reassured me the car would be kept for me until I could get the ID situation sorted. The only thing I wasn't happy with was the fact I noted the boot didn't open when I first looked at the car, and of all the things your fancy-dancy 114 service check actually checked, it wasn't whether the boot actually opened. So when I did pick the car up a week later, it still wasn't fixed. I was then promised a callback to book it in for repair which I never got so had to bring it up of my own accord and hope it can be seen while I have a day off. Unfortunately it has put a dampener on the experience, otherwise, it would have been rated very good. Thanks”
“Gavin the person who helped us with our car was excellent he listened to what we where looking for in a car and talked us through all our options he kept us informed all the way as to what was hapoening with our car you should be very pleased to have him working for your company he is a very polite and freindly salesman who obviously takes pride in his work”
“In my opinion the service I received from your sales person at Motherwell was first class, he had a pleasant and unaggress'ive manner,I can say also that the rest of your staff were very pleasant and efficient. I love my new car.”
“When we agreed to buy the car for our daughter, we agreed finance terms AFTER being told that your own advertising was incorrect, we were supposed to get a "great" APR - but you are offering 6.5% base rate to ALL customers, we then got the paperwork in and found that there was additional charges added on without our permission or knowledge, this is really poor customer support from start to finish!! I had to call the finance Manager Kevin and force his hand at sending us a cheque for the £240.15 our paperwork overcharged us for, we still feel that we are overpaying as your original advert didn't say anything about the £500 trade-in, ONLY when we pointed this out with a snap shot of the site did we get offered the "great" apr - again we feel cheated by Peter Vardy, probably wont deal with you again and this was the 3rd family car we had bought from you”
“Everything was great apart from when I left the show room I was meant to get £20 of petrol that I had to put in to get me home and my car didn't have an aerial so the radio didn't work I would say this is poor and I explained I had a dog when I was looking at the cars and wanted a plastic boot mat to be included in my monthly price but this hasn't been included and I still don't have one and might have to pay £60 for one. Another thing is I was meant to get a phone call about a spare key that was away to get ordered but I still haven't had a call to go in and get it programmed yet.”
“The service we received from Gavin Penny was excellent,my wife and I went to see other manufactures before deciding on the Mokka.
This included other Vauxhalll outlets,but the service we received at Kirkcaldy was excellent,this included an extensive knowledge of Motability and the Vauxhall range. Taking all these factors into consideration,I cannot see us ever going anywhere else but Gavin at Kirkcaldy and Vauxhall!”
