“We started off on a bad note as the salesman gave us the wrong collection date for the car when I arrived he was on holiday or a course so the other manager stepped in to find out what had happened. The new date was 4 days later a total of 6 days after the full payment had been made. This saying, this is a training and admin follow up by your training manager. I cannot fault the Asian (Sorry forgot his name) manager who put everything right and has to be commended for his actions. I am still looking for a new car for myself as this one was for my daughter and is the second car we have bought from Peter Vardy so you must be doing something right !”
“I am very happy with my purchase from Peter Vardy in Kirkcaldy.
I found the staff very friendly, polite and helpful.
After a couple of hiccups with the sale the staff were more than helpful to put the situation right.
The flowers and processco were a really nice touch.
Thank You”
“Service with the sales team was good but could be improved if they had more room for negotiating as the prices seem fixed and when I tried to purchase a second vehicle was told that they could not budge on the price so I had to go else ware to find a second car to purchase.”
“Excellent customer service from Justin. He followed everything through superbly, ensuring customer first and determination to complete a deal. For someone relatively new to your organisation he comes out with a lot of credit. I'm sure he will be a great asset. Massive thanks to Justin, well done.”
“Every single staff member in the branch were really helpful and made us feel so welcome. The service we received was great and everything just happened so swiftly and we couldn't be happier. Thanks very much everyone!”
“WhenI arrived I was greeted by Mike,he was great he showed me around all the cars they had available. He took me into the showroom where we sat and had tea and his colleague searched for my car that would be a price to suit. It was an amamazing experience and I'd deffinatly come back. I have already recommended a friend. I was made to feel welcome and comfortable after a bad few wweeks. I really appreciate all the help of the team to get me the right car for me.”
“I bought my current car from Peter Vardy owing to having had a good experience before, the result of which I recommended the company to family and friends. On this occasion, in spite of not being able to get the car i had originally chosen, the staff were very considerate, understanding and patient regarding my needs. Thanks to Bill Nicol for keeping in touch and his understanding. He alerted me to the fact that there was a small problem with the car which was being resolved. Ahmar too was diligent in locating the car I wanted.”
“Very very pleased with the service and care my daughter received when she picked up her car. Debbie Pinkerton (customer care manager) picked her up from the airport and looked after her. The car was in immaculate condition and as described. Great company to deal with, THANKS.”
“Very good. Went to look at a car that was already gone however they managed to find what I was looking for very quickly and within budget. Only one small issue for me was not being updated as too when car was arriving etc as had to phone too chase. Apart from that service was very good.”
“Peter Vardy Vauxhall Edinburgh Branch:- had an awful experience at this dealership, I drive a Vauxhall Amperage and they are my nearest dealership (approx 90 miles away) I had phoned ahead and ordered the parts I needed for my wing mirror. When I arrived the electric car charging bays were being used by non electric cars, I then dropped of my keys at the service desk and took a lift into town. When I arrived back the car hadn't been touched as they said they hadn't ordered the parts, they also didn't charge it or do anything to it. 4 months later I'm still waiting for my phone call to tell me the parts are in. Shocking service please avoid.”
“I am 17 and purchased my first car from the Peter Vardy Kirkcaldy branch and I could not have had a better service. I was recommended by family who had recently bought a brand new car from the branch. Nothing was too much for the staff, in particular, Gary provided excellent customer service. I felt I received additional benefits from the company for my car, they went the extra mile and I really appreciated it. Upon collecting and paying for my car, Sean, the manager, gave me a beautiful bunch of flowers and chocolates. This was such a lovely touch and it really made me feel special and valued. I would 100% recommend to a friend or other family members and I will certainly return. Hollie Kate Higgins.”
“We were very pleased with the level of service and knowledge provided by all the staff at Peter Vardy and would not hesitate to recommend them to others.”
“Thank you to Stuart and Gavin for looking after me through the purchase of my car would highly recommend using the Dalgety Bay branch. Oh lovely touch from Stuart flowers and chocolates :)”
“An excellent experience.
No pressure from the salesman, but encouragement to consider other opportunities.
Everything went smoothly and the car is to the usual high Vardy standard.”
