“Painless purchase, appears good value and happy with the product (I never came to see the vehicle so it is always nicer when it arrives as described!)”
“After looking on Land Rovers website in early August and building the revised Range Rover Evoque on-line I decided that I would like to part exchange my 3 year old Audi Q3 for the newly revised Range Rover Evoque 2.0L eD4 SE Tech 2 wheel drive version. Initially I took my car to my 3 nearest local dealers for evaluation and part exchange figures. A few days later and with cookies stored on my computer a Land Rover advert kept appearing on my BT homepage not realising at the time that it was Peter Vardy. I subsequently clicked on the advert and had a good read and then received a phone call from Mr Rob Meachem who after exchanging details about my Audi Q3 offered more for my car than I had been offered locally and thus ordered my new Range Rover Evoque complete with the 5 year service package. We have both kept in touch during the last 3 months with numerous emails & phone calls and Rob has kept me up to date with my initial order and also stated right at the outset that he would book me into a Premier Inn on either the way up to Aberdeen or on my way home to North Wales. Rob realised that it was too far to travel from North Wales to Aberdeen and return in one day and for safety reasons offered an me an overnight stay which I thought was a very nice generous gesture. I came to collect my new Evoque on the 12/11/2015 and met up for the first time in person with Rob. He did an excellent job at changeover and everything ran very smoothly mainly down to his courteous and professional manner with which he conducted himself. Rob made me feel very welcome with numerous cups of coffee and really couldn't do enough for me and he also rang me up a couple of days later to see if my long journey home went OK and whether I was happy with the car. I am really happy with my new Range Rover Evoque and in a few years time when it becomes time to purchase another new vehicle out of the Land Rover range I will no doubt give Rob a call to see if we can arrange another deal. I would definitely recommend Peter Vardy (Land Rover) to my friend's/relatives and more importantly to recommend dealing direct with your Mr Rob Meachem. Kind regards, John”
“I am delighted not only with the vehicle which I have just purchased, but with the sales exec and staff who have effected and facilitated the transaction. I have found them without exception pleasant, courteous and attentive to deal with, all contributing to make the experience as pleasant and stress free as possible.”
“The overall experience with Peter Vardy was as indicated above, however my car was delayed well beyond the delivery date provided by Peter Vardy, even with a contingency period added to the manufacturing period, I can understand and accept that the car has to be built to a quality standard and checked prior to release and delivery to the regional retailer, however, my perception when enquiring further of Peter Vardy about delivery, revealed what was to me, a distinct disconnect between the manufacturer and the dealership.
The manufacturer, its information system, in my opinion was not supporting the sales process adequately.
I personally called Land Rovers client portal to be told by the person within Land Rover, that she could not access any information that was pertinent to my car, therefore she could not advise why there was a delay.
The advised delivery date was factored into a vacation with my family with a clear intent to use the Land Rover, unfortunately this was not to be.
I finally received an email from Mr Peter Jones who explained what was happening and provided me with a date of delivery to the regional retailer.
Whilst the delay was unfortunate and did spoil a planned vacation, the positives that can be taken from this experience was the excellent service and attention to my purchase that was provided by Mr Alastair Grant of Peter Vardy, Aberdeen, exceptional customer service, very pleasant personality, and finally the delivery of a vehicle that I am thoroughly enjoying driving.
To provide a score for Mr Grant. 10/10
James Bradford”
“Presentation was good and car was delivered in good condition. I have also recommended my friend who also bought BMW last month.
These are some points which I was promised by have not received yet:-
i) Petro card for which I had paid but never received
ii) I was promised 12 months MOT but I have not got it yet.
I hope I will get these pending items delivered to me ASAP”
“Purchasing our new discovery 4 was made easy with the Aberdeen team, professional and friendly throughout the whole process. Graham our salesman was great.”
“Salesman (Bob Taylor) very helpful, calm and not trying to push a sale, all traits we like in a salesman. Regular updates on order status which arrived one month early. After sales courtesy call was also a pleasant surprise.”
“Peter Vardy have been excellent from start to finish. With prompt, accurate information and a good price.
After we sorted out the deal and placed the order, the company called me regularly to keep me up-to-date on the progress of my order. Best of all I received my new vehicle 10 days earlier than expected. The paperwork was all in place before I arrived for collection, making collecting my vehicle a lovely experience. Highly Recommended.”
“Second car we have purchased from PV. They contacted us to advise of the positive equity scenario in our old car, and provided clear, unambiguous options with respect to finance. a slight delay in the delivery date was more than compensated by the car coming with onstar fitted.”
“Very pleased with service from Peter Vardy, I dealt with Michael and found him extremely helpful, he answered any questions I asked and made sure I got the car I was looking for. Would definitely come back to Peter Vardy and would be happy to deal with Michael again.”
“I was very happy with the customer service when purchasing my car however something wasnt explained to me 100% and im now unsure how to deal with this”
