“The salesman was helpful but am not happy with the car a couple of things need repaired and hopefully they will or I won't be getting another car from you”
“No pressure , friendly staff helpful going the extra mile relaxed atmosphere the little extra touches that were given was fantastic. Staff making sure you knew where everything was in your new purchase .salesman was lovely warm friendly made me relaxed and no pressure . Would recommend Peter Vardy to family and friends. Kevin my salesman was fantastic and kept me at ease and made me laugh”
“Very good service from the time you arrive meet by the young team offering tea and coffee while they went and got the sales person who was Paul of mobility sales who was very professional from the very beginning he explained all about the astra that I was interested in kept in touch until I got the car he even told us the man upstairs in the office sometimes answered the phone and called him the boss”
“The staff at Peter Vardy Aberdeen were all very helpful I wish to pass my thanks to Ryan and Scott for all their knowledge and advice they made sure I got the best deal and the car that I wanted thanks guys
I have owed vauxhall's for well over 15 years and have always been happy with the corsa”
“Excellent Service & 1st class staff.....special mention to our Salesman Kevin McCrum.....a presence without being a pest. I (like Kevin) am a Salesman & know how important it is NOT to cross that line....well done Kevin!”
“My Husband and I had had poor service from another Car company over the past six years or so. For this reason we decided to go and see what Peter Vardy had to offer. We were extremely pleased with the efficiency, courtesy and knowledgeable information we received from the Lady who dealt with us from the outset. We cannot fault her. However we were far from happy with the promise of a donation to a charity we were involved in which did not come to anything. Whilst in your Showroom your Community Champion actually came into the office we were in, signing up for our new car, in order to promise that a donation would be forthcoming following a meeting she was to have the following week. Having heard nothing from her two weeks after that promise, I wrote a followup letter to her politely asking what had happened but I have not even had the courtesy of a knock-back letter. My Husband and I believed that it would be good publicity for Peter Vardy as we intended to make a point where any donation had come from. I am left wondering if the interest and promise had merely been made to assist in securing the sale of a car. In fact it had nothing to do with our decision to purchase from Peter Vardy as we had been pleased with the sales person allotted to us and happy with the car we had chosen. I am not happy either with the telephone call I had asking if I would be prepared to give Peter Vardy a 10 out of 10 score on a questionnaire I would receive via email. In return I would receive £25 of High Street Vouchers. I intended to give these to the charity as above, but having completed that questionnaire I have received nothing. Shame on you Peter Vardy on both counts.”
“Received text on May 10th informing me "As a loyal customer, I had been selected to receive a cheque of up to £1000 to use on your new car! Book your appointment." Duly made appointment, duly bought new car. At no time during sales negotiations was this "cheque" mentioned,and when I enquired about it, I did not receive a convincing explanation.
I was then referred to the sales manager, who agreed with me that the text was misleading
and badly worded. On summing up, this "supposed" sales incentive just did not exist, indeed
I would go as far as to say it was nothing short of a "desperate sales con!"”
“The salesman was very knowledgeable re car we were interested in buying. From start to finish the service received was first class and stress free. The handover of the car was smooth and again the member of staff was knowledgeable and told us everything we needed to know.”
“The customer service we received at the garage was second to none - especially Kelly, who couldn't do enough for us and was very friendly & polite whilst still being very professional. The whole customer experience would definitely encourage us to use your garage again and we will definitely recommend your garage to our friends and family. Thank you.”
“We needed to change our car earlier than planned due to grandchild is due in a few weeks and the sales Staff especially were very helpful to be able to get us a good deal for a bigger car. We are delighted”
“I went to th VIP event for 'extra deals discounts and offers' as well as a free 'gift' , and picked a car and put a deposit down, Paul Hughes phoned me on the Tuesday night to go in on the Wednesday and sign the documents for the car which I did and was told I could pick the car up at 10am Thursday, I then came home and got a phone call Wednesday dinner time to say I couldn't get the car I picked as this didn't have a V5 - this would take 6 weeks. I got offered a choice of two cars which would be ready to pick up 10am tomorrow so I wasn't missing out , I picked one of the cars because I was told this would be ready quicker than the other, I then couldn't pick it up Thursday either, I was offered a courtesy car and told to pick this up in 30 mins, 30mins later nearly at the garage I got a phone call saying I now couldn't get a courtesy car because I couldn't get insured (license less than 1year) , I then got another phone call an hour later to say I could , I was told my car would be ready Friday morning , I then got a phone call to say it wouldn't be ready till Friday night , I finally picked the car up Friday night after all his bother off a lovely man Colin shepherd which made the experience better as this part of the process was perfect but everything up until this had been a complete mess. I was then offered a service plan for the car which I wont be taking as I would prefer to have no one dealing like this. Being a who wasn't kicking off and shouting, I think this made the staff think this mess was acceptable as I do not see them treating a middle aged angry man this way. Their attitude was simply this is what's happening wither you like it or not and I simply think this is not good enough and I would never use Peter Vardy again and would tell everyone else I know to do the same. All of this could have been stopped if things were just checked before promised to customers time and time again”
