“Excellent service from Peter Vardy, listened to my requirements and found me the perfect car. Really appreciated the effort put in when collecting my car .”
“Looked for a van on the Internet. Noticed Peter Vardy had delivery mileage vans for sale. Went to Peter Vardy the next day and noticed new van on the forecourt. Price was very reasonable and staff were friendly and courteous. Web site was a bit misleading about offers available.”
“After dropping my car off at Peter Vardy Jaguar in Aberdeen to get a engine management light checked, I decided to pick it up, paying only for the diagnostics. I received an advisory notification that the wiper jet cover above the bumper was loose. However, when picking up the car, this had in fact been broken off entirely and was lying on the passenger seat. When I raised this issue to staff, they didn't offer any apology, but said they'd be in touch after they'd discussed the issue.
9 days later and still no response at all. Repeated messages asking for an update have been met with 'we'll be in touch'. Still nothing.
Further, it was discovered upon returning home, that my warranty paperwork was not in the car. I assumed that I would be coming back in the near future to have my wiper cover re-attached, so initially said I would pick it up then. As nothing is obviously going to be forthcoming with that, asked for it to be mailed to my home address. After waiting 6 days, I phoned to be told (again) that it had just been put in the mail and I should have it in a day or two.
Absolutely shocking sense of customer satisfaction at this dealership. The complete lack of urgency, the feeling that I'm getting is that they hope I just go away if they ignore me long enough. I love Jaguar/Land Rover and have driven nothing else over the years when it's been my choice, but this lack of customer service, especially if extended to potentially new customers, would be damning for the brand to say the least.
In short? Thoroughly annoyed and very, very disappointed.”
Hi Hugo, thank you for getting in touch,I'm sorry to hear of the issues you have had but I have been advised all has been resolved which I'm happy to hear. If you need anything at all please let us know. Thanks
“Our experience at Peter Vardy was excellent . Salesman was very knowledgeable and helpful and their use of technology in providing us with a email with walk round and in car look was great. Agreeing on price for part exchange was very good with manager who came and spoke to us at every stage . After sales staff were also easy to deal with and explained everything clearly.
I had not used Peter Vardy but experience was much better than experience at Arnold Clark and Parks..
Thanks to all”
“We received first class attention from Martin. I was delighted with the outcome so much so that I have already recommended him to family and friends.”
“Was better than a 10/10. Declan was very helpful, polite and on the ball. The glass of fizz and flower was a wonderful touch. The whole experience would make me refer a friend and come back to Peter Vardy and Declan when I am looking for another car in the future. Thanks again Gillian Boyd”
“The whole experience was fanatatic, when picking up my car the hole theatre of unveling the car in reception went down a treat with my chldren and they couldnt stop talking about it for days.”
“Everything about the sale was fine until the car had to be tax was there at 3pm told it would take 10mins had to wait an hour and 10 min as my car is for my work this is not good only after waiting did I discover a scratch now more time off work to have this sorted just not good enough”
“We were totally impressed by the sales team especially Garath Stanley the young guy who delt with us.Our only concern is the fact we had paid for the Adam jam with the urban pack but when we receive the car there was no chrome round the windows apparently there had been an email sent to the dealerships saying there was a batch missed and we were to receive 75 pounds but to be honest this would cost alot more and if on a finance agreement even more with the interest rate .....this is our only concern ...apart from this your staff have been more than helpful .”
“The service we received from peter vardy was fantastic, the team at Motherwell could not have done enough for us and got us the right car to fit our budget - I will definitely go back when I want to change my car again.”
“First class service from the moment i walked into the garage . Sales men, manager , even girls doin paperwork wer first class definatly recommend yous x”
“Aaron Wilson our salesman was very professional and helpful. He even delivered our new van to our house late in the evening due to a delay with the DVLA, to meet our deliver date.
Very good service, thank you”
