“Although we had some problems with incorrect details on paperwork like the millage allowance and not being able to process the documents because I hadn't changed my name on V5 (my fault) after everything got sorted we couldn't complain about anything. Gavin Rae (sales rep) kept us up to date during the whole process. He also did a good job finding the best deal for us within our price range. I just hope the after care is as good as, most garages have a problem with good aftercare, please don't let this happen with Peter Vardy should we ever need your assistance :)”
“Amazing customer service, can't fault a single thing. Great staff very welcoming and well mannered, highly recommend this company, especially the Kirkcaldy store.
One very happy customer.”
“Complaints about after sales service. My car came with a so called 2 year warranty but also so faults which I noticed over the duration of the first few months. Contacted the garage that I had bought the car from and was qouted 156.0 per hour just for some one to test drive and perform fault finding. I was also told that the warranty was provided by a third party and Peter Vardy could not help me with my claims. I was qouted another 4-5 hours of this very expensive labour to perform fault finding, essentially preventing me from getting my car repaired.”
“All the staff are very helpful and friendly from the moment you enter the showroom which is also child and dog friendly
They listen and advise what is suitable for your needs and explain all options available which was very important to me”
“Having become disabled recently Gavin was very understanding of my needs and made me feel very comfortable as I was choosing my car is would definitely recommend him and Peter vardy to my friends and will definitely be back thanks again to Gavin the service was excellent”
“After my initial experience of not being happy when I viewed the car. The team tried everything to put this right and the experience improved 10 fold”
“I was meant to pick the car up on a saturday 9th April which was delayed, the car was then delivered to me on Tuesday at work after i had called many many times in the morning and the day previous to find out what was happening as the sales person i had dealt with had gone on annual leave without telling me(Angus Donald), after Barry did the very brief handover he then left and i found out my new car had no inflation kit, no handbook and both keys did not work. I called peter vardy perth and was told to take it to a local garage, the car was in there for 4 days (leaving me with no car) and they could not fix the keys, however they did tell me that my handbrake was so loose they would have failed it in an mot (which peter vardy had mot'd the car one week prior) Peter Vardy perth then called me to say they would be picking my car off the next day (Tuesday) so i waited in only to be called later on to say infact it would be the wednesday. Two weeks after purchasing my new car i am still driving around a courtesy car and as yet have not driven my new car more than one journey back from work. Complete shambles and i dont believe my new car was ever even checked over. Very unhappy customer, even though your sales manager Scott has been very polite to me on every occasion, I am still very disappointed with every part of my dealing with Peter Vardy and have not been offered any type of compensation or even an apology.”
“Gavin Perry, who helped us throughout the process, was extremely helpful & patient. He answered all our questions quickly & in detail.
We would have no hesitation in recommending Vauxhall to family & friends.”
“Dave was a great help, I told him what I like in a car, how I like it to look etc and he helped me pick out something that looked good and was practical for my family and within my budget. He was cheerful and welcoming and by the time I left I felt like I'd known him for years. He was also really good with my kids. All of the staff were very friendly and having things for the children to play on like the little bouncy castle and the sit in toy cars was great for keeping them amused.”
“Waited a week to pick up car when it was meant to be ready 2days later. Every time we were meant to pick it up we got a phone all delaying it. This happened twice then was told for the inconvenience we would get extra petrol. Picked car up with no extra petrol so was asked to back 2days later. 2 days later got a phone call putting us off again. All in all not a good experience with this company”
“I have brought and sold a number of cars in the past 50 years and been subject to many good bad and indifferent dealers and car salesman however I have to say that my experience dealing with David was an absolute pleasure nothing was too much trouble and we concluded a suitable deal without any hassle what a pleasure --I have to say David is credit to Peter Vardy.”
“I was very happy with the customer service supplied by Steven Callen. I had been speaking to several garages trying to arrange a new car. His approach was by far the best. I did not feel under pressure but everything was explained to me in detail. I had experienced being let down by Ford with my previous vehicle as their sales person had not fully explained the contract so it was re-assuring that your colleague took the time to make sure i was happy with everything before i signed up.
He even gave me advice on de-caff coffee which i have taken and thanks to him I have probably given my kidneys a new lease of life!!! All good i think:)”
“Paul Johnson was very.very helpful &most pleasant . I always get my car from peter vardy &have done for many years,i will always get a car from your company, i think you are a wonderful company & paul has be great every time i get a car”
“1. There is an administration that nobody mentioned until I took my card out to pay. It wold have been nice to know about it before even going to see the car.
2. During delivery one of the alloys was curbed. I got it repaired later but that meant taking leave off work and losing one day in the service.
3. The wiper blades were useless and had to be replaced even though the car had just been MOTeed an that's one of the things that has to be checked. I had to replace them at my expense.
4. When the price was removed from the car, the windscreen was badly damaged.
5. The car was devered without any mats even though it was a used car.
6. After purchase, the car had been retained at the garage for 4 days, time in which I should have considered some expensive insurance.”
“The Salesman John Clifford was an absolute credit to your company, made the process effortless and kept me upto date. Kelly Cuthbertson that processed the handover was again a credit to your company, these two members of staff the reason I'm recommending your company to friends.
However Laura of your admin team was rude, and failed to make any contact with myself. Process slowed right down with her and if it hadn't been for John I would have walked away from the sale.”
