“Very nice, helpful staff. Brilliant telephone manner and great customer service in store. I walked through the door, asked if I wanted someone to take my baggage and offered tea & coffee and generally made to feel at home.”
“First class service from Lawrence. Explained the whole process very clearly and was very helpful. A couple of issues with the car which where resolved to our satisfaction.”
“This is my 2nd review here as already written one regarding the kirkcaldy branch. Being messed about with deals and lack of communication. However i wished to take my complaint further and went outwith the branch. I have waited 1 week on a managing partner to call me regarding this complaint and eventually all i got was the manager of the kirkcaldy branch calling with an apology. At this stage an apology is not enough. I have also waited 10 says so far to get my deposit back. My next step is citizens advice and the media. I will not let this lie.”
“We are so happy with our purchase the guys at perth vauxhall were great especially raemond charles an kevin harley the manager they made sure everything was perfect. Would recomend them to any 1”
“Excellent service delivered exactly what I needed, when they said they would, kept in touch able to answer any questions, a real professional service all round would recomend them to friends and family and would definatley buy from them again.”
“really good service cannot fault any part of the deal the salesman warren could not have done more to keep things running hassle free .will come back again”
“So I've already left a review a couple of weeks ago, a 5 star review. I really enjoyed the service I was given by the sales department.
This goes to the service department, who could not inspect, prepare and fix my car in time and with quality, absolute joke this is getting into.
The service guys, failed right from the start, when they should have inspected the car properly. They didn't even bother to stamp the service book and reset the oil life indicator on the trip computer (they prob didn't even change the oil!). It is basic stuff, you CANNOT sell a car like that.
It took me one test drive and 2 days of owning the car, to find 3 problems:
- "Unusable" gearbox
- Management light on
- Parking break light on, at all times.
The car was dropped at Vauxhall Edinburgh for diagnostic and repair on a Wednesday, almost 3 WEEKS after, and I'm still waiting for it. The car is an Astra SRi 1.4T. I was given a 3d 1.0L Corsa, dirty, by the way.
What really gets me angry is that I'm constantly told that the car will be ready on a certain day until I get that SHORT NOTICE phone call, when they tell it won't be, trying to make me believe it is all normal when in fact, this is just the result of poor management and poor standards, don't treat me like an idiot, you need to sort yourselves out! 3 goddamn weeks to get this sorted?? Who's gonna pay for this first installment??
Don't set false expectations, don't treat your customers like idiots, this is basic stuff and it is embarrassing! I expect proper compensation for this.
Fabio”
“There was a slight issue when first coming to pick up the car. It was meant to be ready but unfortunately it wasn't. Rachel and Gavin couldn't have been more apologetic and although it was a slight inconvenience the situation was sorted out the best that it could have been. Rachel was very friendly throughout the whole time and Gavin made sure everything was ok and got me a full tank of fuel for the inconvenience. Overall very happy”
“Alan the salesperson was superb a real assett to your company his customer service was 110% nothing was to much trouble for him, i wpould return to Peter Vardy just on Alans customer service alone.”
“Their customer service was fantastic! Declan Hattie helped pick my first car that was perfect for me. The day that I picked up my car, Kelly and Declan were fantastic and couldn't have been more helpful. Will never forget the experience I had with Peter Vardy Motherwell! Thanks guys!”
