“Once again I feel badly let down, I took my 6 month old XF Sportbrake in to get the door lock cover which kept falling off replaced / secured and at the same time I decided to pay £39.99 for a spring check although my car did not require it as still nearly new. After waiting 2 1/2hrs (which I was told would be 1 hr) I got my car back and drove the 20miles home to find out the cover had fallen off AGAIN. I contacted Vardy and was told they would order a new one and it would be painted and ready for fitting in 3 days. I received a text on Tuesday from Donna at Vardy stating the cover was there, painted and ready for fitting. I again phoned to try and arrange fitting and when i asked if it could be done at home i was told it could only be done in the workshop, this is only a small plastic cover after all, the management then said the part was NOT ready although my text clearly states it was ready, I was then told that they would contact me next day. STILL WAITING.
Prior to this when buying the car i was given one for a 2 day test drive, that was fine until i collected mine 2 months later with very different spec which was not explained to me at the time and the towbar which i ordered and paid for was not fitted which meant another 40 mile round trip 2 weeks later to get this fitted.”
“I picked up my new corsa from the Kirkcaldy branch last week and I have to say I was impressed as my car looked stunning. I purchased my car from Scott, had dealings with Debbie and Mark showed me how everything works in my car. Have to say they all have excellent customer care skills and are a credit to your company.”
“Our experience from entering the store was excellent. The salesman gave us all the information we required on the car we were interested in. We went away visited other dealers but decided that on the service we had received from Peter Vardy that we would purchase our new vehicle from you. Everything was excellent right to when we collected our new car 10 out of 10 to both John and Laura at Peter Vardy Motherwell. We would not hesitate to recommend you to family and friends well done everyone at Peter Vardy.”
“service was great salesman Gavin just excellent.
just one thing still waiting for the out come of the service plan purchased two years ago .
a three year service purchased & used once, but the garage still haven't a clue where it is.”
“the staff were very helpful when igot the car after I got it there were a couple of things wrong took it back got very good response got fixed right away very pleased with the service”
“My motability specialist made my all over experience from choosing the car to delivery a very pleasant time. I would recommend Peter Vardy to any one purchasing or hiring a car.”
“Our Company name is D & J Grant (Not D & G Grant, per your e-mail).
We found Peter Vardy staff to be extremely helpful, informative and friendly. It was a pleasant experience to buy a used car from the Perth Showroom.
The car was ready for collection as agreed and all work had been carried out to a satisfactory standard.
We would be happy to deal with the company again.
Lynda Grant”
“Great service from all staff from going to look at the car to purchasing the car. Only issue so far is that I only purchased my car last Saturday and has already been in garage on Monday after being told no fault could be found it is going back on Friday with the same issue. The staff I have spoken to have all been friendly and helpful especially Gary Ballatine the salesman.”
“Incompetent sales person,still awaiting for the £100.00 check for a bald tyre on the vehicle that I purchased(oe13dwl).citroen grand Picasso.
Waited two hours due to wrong information put on to the computer,sales person not knowing ant thing as to the vehicles spare wheel or puncture repair kit (had to wait three days for the kit).
Very poor service.”
“Everything excellent until recieved new car , plastic remnants still in doorways and generally poor valet definitely took away the new car feel most issues weren't noticed till on way home or I would have expected car to be cleaned to a higher standard before I drove away, definitely worth noting though for your own records.”
