“Just purchased a brand new Vauxhall Viva. Firstly after putting down a deposit I waited two days for them to contact me after phoning them 3 times. They contacted me saying they had not put the finance in place yet. I then threatened to cancel so this was then dealt with promptly and things were on schedule again. I went to collect my car to be told that the promises of a tank of petrol and car mats had been withdrawn. I complained and was told petrol would be put in the car however a did noticed that I had actually been charged for this petrol and it was not an added extra that they made it out to be. I am now waiting on the salesman who promised me the mats and petrol contacting me. I won't hold my breath it seems like they have my money now there not interested and are full of broken promises.”
“Very pleased with our new car, but disappointed with all the delays in delivery. We do appreciate the fault appears to have been with the supply from Vauxhall rather than the Peter Vardy garage.”
“I visited Peter vardy on 27-11-15 and purchased a 62 plate mokka that was in Aberdeen Peter vardy, I asked them to sent a picture this did not happen until I had phone twice then recieved a video, my licence was out of date so I had to wait until that was renewed, my licence arrived on the 11-12-15 I took it to dalgety bay on the 12-12-15. They said it would take 48 hours to process and I would have my car on 15-12-15. I then recieved a call on Monday to say they needed a copy of my credit card to sent to finance company, strange how they never took this on my first visit,
I picked up my car on Tuesday 15-12-15 at 4.30pm I couldn't check the car over as it was dark so I waited till first light, on 16-12-15 I noticed the my windscreen was chipped so I called Peter vardy, lady said she would need to check with the valet to see if it had left the showroom like this, I felt like I was being accused of this, I got In my car and drove straight down to the dealership and demanded I spoke to the manager, I explained that the chip was old and he asked how I would know thishow would by the manager however they would get auto windscreen to fix this, so I arrived back at the dealership the next day to get this fixed only then to be told that the windscreen had been previously chipped and filled, so arranged was made for a new windscreen. I arrived again on the 21-12-15 at 10-40 my appointment was 11am, auto windscreen arrived at 11.25. Was told it would take around 1 hour, I spoke to somebody around 12.30 to be told it would be another half an hour, so at 1pm I asked again to be told that the man from auto windscreen had vanished they called him to ask what was happening and he explained that he needed a sensor for my windscreen and would be back ASAP. When the auto windscreen man arrived back at 1.30pm I went straight to him to ask how long this would take only to be told i could drive the car for another hour after it was fixed, nobody had explained this at the start, I need to be at my work for 3pm had no lunch offered a cup of tea an hour after I was in the showroom.
I again went to the sales manager and he explained he would give me a courtesy car do I could go to work, however I didn't take my licence with me as I wasn't expecting to spend 3 hours there, I then had to get someone fro the showroom to drive me home, get a taxi to my work and around 5pm I recieved my car at my work,
I feel as if they took my money and didn't care
Regards
Sharon wallace
07803616767
Sharonwallacescot@yahoo.co.uk”
“Had a great experience at Peters compared to other car showrooms in the past, would definitely go back when it's time to buy again and so would mystery husband”
“Although it was back a couple of months ago and after 8 visits to get everything (almost everything) done the service, workmanship and the way we were treated was utterly diabolical and I'm not the only one to have received such poor service. When I picked up the car there was so many scratches and issues with the interior that totally contradicted the Peter Vardy promise. I was told to make a snag list which was a comp!ete side of A4. As I stated earlier it has taken 8 visits, each one as farsical as the last with lies, a well below par paintshop and frequently unreturned calls. I still haven't received my premium protection certificate. I was told there isn't one yet they are sitting on the side of the sales desks and my father has one. I was so close to contacting trade services after such a poor experience and was going to arrange the service plan but wouldn't touch Peter Vardy with a barge pole if you paid me. I honestly don't know how Peter Vardy can hope to continue wish issues such as these!”
“Staff were very helpful and pleasant. Explained everything about the car. Everything happened on time as promised. Excellent service from the salesman Gareth.
Handover went well. Good explanation of details of the car and its functions.
Delighted with my new car”
“Stuart Cobb is a very efficient, friendly and helpful salesman. He made us comfortable and helped us get a great deal. We could not be happier and will recommend him to our friends and family for future car purchases.”
“Friendly environment and very friendly workers. The attendant staff gave me and my wife all the guidance, and properly led us through all buying procedures through to delivery. There was regular feedback while we were expecting the car to be delivered thereby taking away anxiety. In fact, it was excellent service and a nice experience with Peter Vardy LandRover. Thank you.
___ Dr Patrick Idahosa.”
“Good advice with selection of models from range, colours and choices of extras. Had some IT problems with finance quotations, however details were provided quickly, finalised and the deal concluded very courteously.
Car setup was completed quickly and made available when required.
Overall a good experience.”
“We recently purchased 3 vehicles (myself, my partner and mother). We dealt with Stuart Cobb, who has been fantastic. He was very patient and went through different options with us when we were trying to decide on the best options for us and when we were looking at our finances. Stuart was professional from start to finish, and answered all our questions and kept in touch with us with all stages of ordering and collecting the vehicles. My mother was delighted with the chocolates and flowers she received, as were we with bottles of wine, when collecting our cars. Stuart was available at 6:30PM one day for us to view different vehicles. I would also like to thank Stuart for being available today, 23rd December, at 5PM for me to collect my car!
We also spoke with Scott Flynn, who also has been excellent and assisted with our sales experience. We would like to offer a big thanks to the sales staff at Peter Vardy Dalgety Bay, Great service guys.”
“Very helpful throughout, made to feel relaxed straightaway, didn't feel pressured at any stage. All questions answered by friendly, experienced staff. Would recommend to others.”
“I would be more than happy to recommend Peter Vardy, this is my second car from there Edinburgh branch and on both occasions my experience was excellent.”
