“We got a personal telephone call from Danny at the Kirkcaldy showroom inviting us down to have a look at the cars in the showroom for Peter Vardy's 10th birthday celebrations. When we arrived at the showroom my family and myself were all welcomed and we were asked if we wanted anything to drink (they even had popcorn for the kids which they thought was great).
Danny listened to what we were looking for from our new motor and listened to the finer details that mattered to us a family and got us exactly what we were hoping for. The service provided by Danny was amazing, he explained everything to us in great detail, the car was transported to the Kirkcaldy showroom and was ready for collection by us within a few days. Danny made us feel quite relaxed about buying a new car as it can be quite stressful, we were able to have good banter back and forth and he was really good with the kids too.
We were then handed over to Kirsten at the handover team who again was great with us, we were welcomed and offered something to drink. All the paperwork was explained to us in great detail, went through the vehicle with us and explained all the different gadgets that were new to us and asked if we had any questions. Kirsten advised us that we could contact herself or Danny at anytime should we need too...and a cheeky wee bonus was the beautiful wee bouquet of flowers that I received at the end of the sale (they were gorgeous).
All round we were very happy with all the effort put in from Danny, Kirsten and the rest of the team at Peter Vardys in Kirkcaldy. We could not fault them at all, some garages that you go too can be quite pushy for a sale, follow you about the forecourts and not listen to all the finer details etc. So well done Danny, Kirsten and the Peter Vardys team.”
“First experiance of dealing with a large organisation and it wasnt all plain sailing but that aside Eddie was great and all the things that have went wrong wasnt his fault.”
“Original finance was in my husbands name, but as his licence had just expired he was waiting for the renewal from dvla.,which was taking some time. Explained the situation to Martin Jack, don't worry he said we will hold the car for you. After more delays with dvla and still no licence, Martin arranged the finance in my name as I have a full licence. Collected the car on Wednesday the 15th . Much appreciation to Martin for a very professional and extremely pleasant car buying experience.
Regards,
Jane and George Anderson.”
“Gavin Woo was helpful, efficient and knowledgeable. We received very good customer service throughout the sale and would be happy to reccomend the company to others.”
“I was treated like a valuable customer by the motability sales man I was invited to look around at all the cars was not pressured into buying any car was told at the time when my car would be ready.”
“Service was very good on all face to face contacts. Dalgety bay staff were attentive when in store.
Your telephone services are frustrating in the evenings - I phoned the branch number to try and get hold of someone at the branch but was clearly on hold on a nationwide switchboard. I spent 14mins on hold and eventually gave up. It should be possible to contact a branch directly during all opening hours rather than being held in a national queue. (Had I not already payed a deposit on my vehicle by that point I would have taken my business elsewhere).”
“All staff involved displayed excellent customer care skills: professional, knowledgeable and friendly in their approach, and I felt very valued as a customer. Salesman John Clifford, manager Mark and administrator Kelly all played their part in the sale. I would recommend Peter Vardy to family and friends.”
“The service I received when buying my car at Peter Vardy was excellent. Mr J McIntyre did a very good sales pitch and I would recommend you to any of my friends and family when buying a car. I am delighted with my new car and it's going like a dream. Thank you.
Mary Campbell”
“The customer care and overall experience from the Peter Vardy Motherwell servicing department has been excellent not just over one year but the last five years I have had the pleasure of dealing with them.
Keep up the good work special thanks to Gerry McShane and the girls at the reception desk.”
