“All staff so very helpful could not do enough to help 15 years I have been buying Vauxhall’s from Mark manager at dalgety bay the man is a gem would recommend him to anybody well done dalgety bay”
“When my partner and I went to Peter Vardy, I had in mind what car I was looking for, on meeting Chris, the sales rep, there was no pressure as he showed us round the car lot, straight to what I was looking for, still no pressure which made us feel more relaxed, very polite, cheerful chap, explaining and answering all our questions, offering us coffee or tea, " yep we bought 😉 and right up till we drove away in my new car, the customer service was fantastic from all the staff, they just seemed to go that bit further out of their way to make the experience of buying a car relaxed, am still smiling 😊”
“I initially enquired about the vehicle I purchased on Thursday 19th July and received a call back within 15 minutes. Upon visiting the showroom I met with Tony who then introduced me to Reece, my sales advisor. After discussing the vehicle with Reece and arranging a test drive we talked through some finance options and shortly after agreed on a deal.
Reece advised me he was on annual leave from Saturday 21st to Monday 23rd and advised me I could pick the car up on Tuesday. He also confirmed he would phone me on Friday 20th July to confirm my finance had been agreed.
I received a call on Friday around lunch time from Reece who advised the finance had been agreed and he asked me to call my existing finance company to finalise my Voluntary Termination. I did so and called Reece back to confirm this had been done however he was unavailable and I was promised a call back.
Unfortunately no call back was received from Reece on Friday and I called the showroom again on Friday evening as I was keen to arrange collection of the vehicle. Unfortunately, Reece wasn't available and I was promised a call back the following day.
No call back was received on Saturday and despite calling again and being promised another call back from a different member of staff this was not forthcoming.
The same scenario occurred on Monday 23rd and Tuesday 24th July and I was surprised to have still not received a call back. I called the showroom again and was advised that Reece was still off on holiday; despite advising he would be back then and I could collect the vehicle. As I hadn't been told otherwise I had taken the off work, expecting to collect my vehicle.
Following a discussion with a member of staff named Laura, I was advised that I would be able to collect the vehicle on Thursday. Unfortunately Laura's manner came across abrupt and whilst I appreciate this wasn't her sale, she made me feel like it wasn't her problem to deal with.
Finally we were able to arrange for me to collect the vehicle on Wednesday the 25th during which I would have to go to the showroom and sign some paperwork before delivering my existing vehicle to BCA, Glasgow before returning to collect the vehicle itself. Upon arriving I dealt with Laura who despite arranging for me to collect the vehicle that day, still seemed under the impression I was doing so on Thursday 26th.
Upon collecting the vehicle I dealt with a fantastic member of staff, Jordan who made the collection process very easy. I also met with the manager who listened to my feedback and offered his apologies which, whilst appreciated unfortunately were futile.
Unfortunately I was made to feel like I wasn't as important as a customer making an enquiry once my sale had been finalised. I was keen to make arrangements to hand over my existing vehicle; which I could not do without knowing when I was collecting my new vehicle.
It is unfortunate that the above could have been solved with a simple phone call which despite 4 different calls to your showroom, was not forthcoming.
This is not how a customer should be made to feel whilst making such an important purchase and as such reflects the above rating.”
Hi Claire, Thank you for your review. I'm sorry to hear of the issues you have experienced with our Vauxhall Motherwell branch. We would appreciate if you could send us your complaint with contact details and we will be back in touch to discuss further. You can send your email to customerservice@petervardy.com. Thanks, Team PV
“I felt with the Dalgety Bay PV was relaxed and didn’t feel like there was a pressure to buy or any sales pitch from any of the people I dealt with (Jack and Stevie). These individuals were very helpful and wanted to assist as much as possible which was definitely achieved”
“I researched the type of vehicle I wanted before going on the Peter Vardy website and I found the site easy to use, well laid out and very informative. I went along to the Peter Vardy showroom in Kirkcaldy to view the vehicle and I was greeted by Dale who treated me very well and I was impressed that he did not force me into a sale but instead gave me time to think over the purchase.”
“The team at Peter Vardy Vauxhall Perth were sadly only interested in making the sale.
I've experienced a number of problems with them and quite frankly the service I received since putting a deposit down to secure my vehicle has been shockingly bad.
Not what you expect when spending a lot of money on a car!
I have attempted to speak to the team (both sales and service) several times about the various issues (including an operational issue with the vehicle which should have been picked up pre-collection) however no-one is interested. I've been passed from pillar to post on every phone call. No-one has apologised for the inconvenience caused or attempted to try and improve the quality of service.
Can't wait to get the major issues I have sorted, and then I won't need to deal with these people again.”
Hi Mhairi, Thank you for your review. We would like to apologise for the lack of communication received from our Vauxhall Perth branch. Should you wish to discuss further, please don't hesitate to contact us at customerservice@petervardy.com. Thanks, Team PV
“i bought a car on the 18 th july and it only had one key..i was told someone would contact me and bring me a new key in 3 days time.i phone up and spoke to someone they said i would be contacted..............am still waiting on my second key.............the car was 9.5k i expected better service than this,REG md 16 ynm i bought out of your motherwell branch.the rep guy was paul who was good up till now.Alexander r c Hunter 30.07.2018”
“I have been very happy with Peter Vardy and I love my new car. The staff are very helpful and understood my difficulties with my hearing since I am deaf. They gave me a good trade in deal and Chris the salesman was very good and helpful.”
