“I had a fantastic experience with Peter Vardy. My sales assistant, Scott Clark (Aberdeen), made the whole process so simple. I was really appreciative that he went out of his way to drive my car all the way down to Edinburgh on his afternoon off work. I really felt that he would do anything to make the customer experience personal and worthwhile. He was easily contactable and kept me informed at every stage of the process. He is a credit to Peter Vardy and I will certainly be recommending him and the company to any person looking to buy a car in future. Delighted with my car and the advice I received. 10/10.”
“The salesman was quite new in post and not very knowledgeable about the car we were purchasing, a lot of questions left unanswered. No service history with the car, is being chased up but I'm still waiting, bought the car 24th August. No problems so far with the car, hopefully that will continue.”
“Car booked in for repair two weeks in advance after they couldn't repair it 1st time. Courtesy car promised as I have a 25 mile each way drive and repair would be 5-6 hours.
I confirmed courtesy car by phone 2 days before repair date.
At 6.15pm the night before I am phoned and told no car available for me.
I explained the difficulties caused by this and my disbelief that they tell me so late but met with "nothing we can do"
I phoned again at 09:00 next day and was told the same. I asked what they could do to resolve my problemand they said "Nothing"
So I have to rearrange another day for service with no guarantee of a car, take another day off and be happy about it!
Its a pity you cant give a minus rating”
“The service I received from Jonathan Conway was first class, what a brilliant salesman and person to have on your team. He took care of my need and ensured I was happy every step of he way.
If there is a reward system he definitely needs to be recognised.”
“Scott Hamilton from the Motherwell dealership sold me my car and i honestly couldn't have dealt with a nice guy. Easy to talk to and made buying a new car a pleasure.”
“Excellent attention and service from Stuart, only diss about Peter Vardy was the amount of time that we had to wait when we first went to view the cars on display, but once we were getting seen to by Stuart we were given first rate service by him.”
“Negatives: Too long a wait Saturday morning to sign finance paperwork, despite having an appointment for 9am.
Positives: However, Laura was extremely competent, professional, and more well-versed that her male counterparts! On picking up the car, Fiona Brodie was most efficient and helpful, in preparing all necessary paperwork and handing over the car.”
“I am going to be terribly honest in this review, and it’s in no way a reflection of the personality of the sales agent (most pleasant I have met at the dealership) a wonderful person, he is the reason I decided to buy on the day I did.
I am really stoked about my new car, however I felt I could have gotten more from Peter Vardy both in pricing, options and especially advise (being new to the UK and all).
I felt that they took advantage of my desire to get a car that they just shoved the most basic option into my hands telling me that the option I wanted was out of reach (price wise) and would not be available till later in the year (fair enough but however I could see the cars there and people were test driving it). I was told its only for display (sigh, well to be honest I am used to this type of treatment by now, just didn't expect it from Peter Vardy).
Its a few days after getting the car, and it drives brilliantly (although this is due to good manufacturing and not retailing, anyways). I already referred so many people to them and one of them got a quote for my type of car and got it for a lot CHEAPER than I got mine and considering the options the fellow would be having, and the clincher is, they didn't even have to bargain, those were asking quotes.. (maybe nationality helps or age of driving etc.) eitherways I felt good for the fellow I referred but terrible for myself because I felt that I was short-changed.
One of the biggest issues for me was that I repeatedly requested for my 7 day complimentary manufacturer drive-away insurance and didn't get one, till the day of pick up... I requested again on the day of pick-up and I was given the number of the manufacturers to contact them directly and drive away the car uninsured as long as I take it home straight and call the insurer... (luckily for me I already made arrangement for a car insurance seeing that Peter Vardy hadn't responded to my requests before then). That was the only way I could drive the car! Again it could be just me and they might be fine with everyone else
When I checked for the value of my car with the new plates I found out that the car was valued £14K lower than the price I paid for it... I expected the usual 10% value loss but £14K!!! that was just a BIG blow to me and its less than 14 days since I picked up the car...Again maybe this is an isolated event and not in anyway the character of Peter Vardy... well you learn and you grow everyday.
Also, I am supposed to have been called I think 48hrs after my pick-up to see how the car rides well its been 7days now… to be fair I have been bombarding them with my emails since I didn’t get a call so I am pretty much ok.
This is supposed to be a new car, my first brand new car but didn’t get that feel… Again maybe just me hahaha :)
Anyway I have learnt my lesson, next time I won’t be so gullible that's for sure! Would check and re-check and re0check before making any comittments.”
“Excellent service from start to finish when buying my new car from John and Laura and all the team at Peter Vardy Motherwell. Cannot recommend them highly enough”
“I still don't have my car after 18 weeks of waiting. Was on.my way up to collect it last week and while on the motorway I got a phone call to say I wouldn't be getting my car today as there was a problem taxing it. Still no word when I'm getting it. We keep being told we will keep you informed but it has been us that has had to phone be to see what was happening.”
“Great service from Peter Vardy in Dalgety Bay.
Very pleased with my new corsa excite and loved the way it was unveiled to me when I arrived to collect it on 1st Sept along with a beautiful bouquet of flowers and chocolates presented to me from my sales person, Alex.
Also appreciated the after sales follow up phone calls from Alex and the manager.
Thank youu”
