“Everything. Rude manager who lied about the availability of another car. Car not ready when promised. Car not serviced or valeted properly. No fuel or screenwash in the car. Aerial and locking nuts for alloys missing. Phonecalls not returned. long waits at showroom before anything got done. Promised cheque for reimbursement of a hire car not received. etc...etc...etc”
“Very happy with service, nice staff... although never got a courtesy call after I bought my car and also would not let me log in to my Vauxhall when I got an email.”
“I got a mobility car, Gavin knows what he is talking about and kept me upto date at every stage of getting the car from ordering to the handover would definitely recommend”
“Every part of sale went smoothly, from discussing car to working out tailored Finance to suit my budget. Car was ready for pick up within 2 days. Friendly staff from sales executive's to amiistration, good clean showroom , with coffe/ Tea provided, keep up the good work”
“Think my experience with Peter Vary was terrible, No communication unless I called them, had to go through a manager to arrange test drive as sales assistant didn't get back to me despite numerous calls.”
“We purchased a used van and the price was very good. The service was also good and the manager kept in touch while a few repairs were carried out prior to collection.”
“I was happy with supply of vehicle to my liking, this was very well suited for my use as transport needed. I must congratulate all at Peter Vardy on the business that they gave.”
“The service at Peter Vardy's showroom was first class and Colin was very helpful when we were test driving the cars and Coral was also very helpful with the paperwork and the workings of the Corsa in all the service was first class”
“I was rather apprehensive buying a car by myself but Chris at Dalgety Bay branch made my experience painless from start to end. Chris was very professional & polite & put me at ease. He was very attentive to my worries/needs & explained the process in a manner which I understood & checking I was comfortable with my purchase so nothing came as a surprise to me. Chris continued to stay in touch with me until delivery of my car so I knew everything that was going on. First class service & Chris is a credit to the company. 10/10”
“The sales staff in Kirkcaldy are very personable and helpful and this is in no way a criticism of any individual.
Overall I am pleased with the vehicle, an Insignia Eco 2.0 tdi however, immediately after I had taken delivery I discovered that the stop-start was not functioning, the oil had only 29% life remaining, the tyre pressures were all over the place and the hill start braking did not appear to be working correctly. I returned the car immediately, voicing my concern that a car that had allegedly been serviced prior to release should have such issues.
they could find no fault with the stop-start, except that it clearly works intermittently only after being put on the computer test facility, and then only a couple of times before stopping all together.
I was given a long diatribe on the vagaries of the stop-start system by the service manager, himself a very pleasant and clearly hardworking man, however, as a very experienced electronics and mechanical engineer I believe that if something is sold as "stop-start" it should function in a regular manner given the correct inputs and not at random according to a set of rules which appear to obey the signs of the Zodiac and "whether it feels like it or not". It is still not working, I have volunteered to pay for a new battery if changing it did not resolve the issue but this was rejected ("Nothing wrong with the battery").
I have been promised an extended warranty to allay my concerns over the potential reliability of this vehicle. This is supposedly in the hands of head office but I have heard nothing a week later.
The intermittent hill-start hold has not been resolved to my satisfaction.
The car itself is a joy to drive , very comfortable and, to my mind, looks really good, otherwise I would have returned it by now. The above issues are not show-stoppers but are very disappointing”
“Please note that this email address (michellemorrice@hotmail.com) does not correspond with the purchase made. After an online chat with a member of the customer service team I was reassured that the Aberdeen branch would be contacted and the issue rectified.
Please can my email be removed from your mailing list and perhaps the correct email address for the customer obtained.”
