“Service received from your salesman was first class and extremely informative and the change over also went smoothly. We have not yet had time to test the new car fully but were assured that we could approach you should any problems arise. Thank you, Val Hutcheon”
“Excellent Service delivered by Jonathon and Claire at Peter Vardy establishment Seafield Road in Edinburgh. Great having a team that took an interest and delivered for me.”
“First visit to Peter Vardy. Expected more. Saw the car on the website, phoned ahead to book test drive. Sales advisor I booked with was not there when I arrived therefore Jason Craig had to fill in. Jason very helpful but couldn't find car I was there to view. Eventually found out it was in garage getting a scratch touched up. Fine, not there fault, got to test drive same car different colour but would have been nice to see car I was buying. Team should have known this when I phoned ahead to book test drive. This aside Jason very helpful. Kept me informed over the next few days with regards to finance etc, promised I would get the car on the Wednesday. Therefore I sold my car expecting to get when i was promised. Phonecall from Jason Wednesday and told finance company still not released funds and would therefore get car next day. Got the same phone call Thursday and Friday. Jason was very apologetic, trying his best I could tell but I was without a car and being a district nurse that was a problem. Jason said there was no courtesy car available, so I had to take time off work. Feeling frustrated I phoned the finance company myself to ask why funds not released. Was told they have a 3 day policy after finance approved. Policy was not approved until the Wednesday therefore funds would be released the following Monday. Therefore car was never going to be ready on the Wednesday. Spoke to manager about this and he was not aware of 3day policy therefore poor communication between finance company and Peter Vardy. Jason very apologetic and admits his mistake. Offered a car on loan by one of sales advisers which was brought out to me on same day. Exchanged car on the Monday. As Jason was out he said he would pass over to another member of staff. On arrival sales advisor was not expecting me, he did not know my situation and could not find my car yet again. However once car found very helpful in finishing paper work etc. In conclusion I feel staff at peter Vardy were very good at selling me the vehicle but when it came to communication between finance company and the other members of safe this could have been improved greatly.”
“I bought a Vauxhall Agila from your showroom in Aberdeen ; the salesman Eddie was very helpful and made me feel relaxed and had plenty of banter which is lacking in most places nowadays.I cant praise the service and helpfulness of him and the youngman who did the handover they were both very professional. lets hope the rest of the services at Vardys is the same”
“I was delighted with the service I received when I bought a new car two weeks ago. The salesman was extreamly helpful and helped me to find a model that was right for me. I was able to have a test drive and make a decision on the day. The remainder of the team; finance and handover made the whole process straightforward and efficient. A very good experience.”
“Was ment to pick car up on the Friday ended up getting it on Monday,due to a finance problem.Then when I got the car their was a problem with the rubber grommet on door,took it down they had to book it in which was today.i went down at 9.30 hung about came out with car at 12-30 saying they could not fix it.so I have to book it in again very disappointed....”
“Overall average service. Deal advertised was not met as £99 insurance and 5 day free insurance was advertised with the car but it the time of purchase I was not told you had to have been driving for at least a year to qualify. Sorting out my own insurance meant being constantly phoned and emailed whilst I was working. On the deal advertised it also said a minimum of £1000 for your old car and I was only given £500 for an overall sound car with low mileage and very little aesthetic problems. However, despite the problems mentioned I am very happy with my new car and there are absolutely no problems with the body, interior or overall running of the car.”
“THE SALES MAN EDDIE WAS EXCELLENT HE TOLD YOU ABOUT THE CAR WAS NOT PUSHEY AT ALL A GOOD LAUGH. SO WAS THE GUY THAT HAND OVER THE CAR ON THE FRIDAY {SORRY FORGOT HIS NAME} EXCELLENT . PETER VARDY WAS A VERY GOOD COMPANY TO BUY A CAR FROM. WOULD COME BACK AGAIN FOR AN OTHER CAR . NICE SHOW ROOM.”
“Thanks to the staff at Peter Vardy Vauxhall Motherwell. I have a great car thanks to their expert advice and service. I would advise anyone looking for a car to go to Peter Vardy.”
“I was very happy with the service I received , Marc Jacobs who sold the car to us was very good, always phoned with updates and always happy even when we changed our mind about what car we wanted! we loved when we went to collect the car that everyone made it really special, enjoyed the big reveal of my nice new car!”
“Having purchased 4 new cars in the past year I really should have learned my lesson guess I must be a glutton for punishment , don't get me wrong the showroom and sales staff eddie (the eagle) Edwards , Andy and James were great but the after sales well that's a different story we bought an adam slam with all the toys for my wife a corsa ltd edition for son then traded the adam for a mokka exclusive and now a zafira elite (motobility) , problems where do I start corsa faulty seat waited 6 weeks for repair? Ordered extras for mokka 6 months still not received wanted different wheels when ordered (part of deal before ordering)for zafira didn't come asked for car mats for same was told would be charged £31 eddie did say don't be daft we are good customers and would get them free but we're waiting stock two weeks later after 10 calls (not one returned)was told sales manager would not authorise free mats ???? Once they have your money the service goes full of false promises. I previously bought bmw, s as the sales staff are excellent the after care as good and on my experiences of peter vardy will be returning to them in the future”
