PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

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“Product doesn't work for my animals.”

Helpful Report

Thank you for your feedback, Chris. We apologize the product didn't work as expected! Please reach out to our Customer Happiness team at help@petfriendlybox.com, we would love to help you and your animals.

“I have tried to add photos and information about my cats six times it will not let me proceed and it will not keep the information about my cat I am unable to subscribe thanks anyway Shelby Kramer”

Helpful Report

Hi Shelby! We're sorry to hear our website did not work as expected. Our Customer Happiness team is happy to help you with any technical difficulties you might be facing. Please reach out to help@petfriendlybox.com - they will be glad to guide you through troubleshooting steps. Thanks!

“Enjoyed product and subscription but don't say cancel at anytime and them ask me 3 question why. Cause I want to is all you need to know.”

Helpful Report

Thanks for sharing your experience! We're so glad you enjoyed the product, and we're sorry for any inconvenience trying to cancel. Our goal is to make things easy and hassle-free for you, and your feedback is super important in helping us to improve. If you ever decide to give our subscription another try, we'd love to have you back.

“I have never had such a great experience with a subscription service as I have had with Pet Friendly over the past few years. The flea treatment for my dog and two cats was too expensive at the vets so cost was my main reason for trying this out. The first box containing boxes with my animals photos on the front melted my heart. The instructions were clear and amusing! My dog actually gets excited to see the brown box because he knows there’s yummy treats inside. He stands so still so he gets his treats quick. The cat application instructions are hilarious and whoever wrote them truly knows cats! Our pets are flea free month after month and here in the south that’s saying something. Customer service is unmatched! I confess I got behind in the winter months once and had too many boxes. I went online and selected pause for a few months and got caught back up. No harsh judgment or guilting just support. The emails letting me know they’re processing my shipment and that the boxes are on the way is helpful and friendly. They also track the shipments and they emailed me once apologizing that my package was late. It arrived the next day. Once the delivery company must not have sent Pet Friendly a notice that they delivered my package so I got an email from Pet Friendly saying they were trying to track down my package. I replied that it had arrived a few days earlier and they sent me a nice thank you email. Really nice people and I feel so good about being a part of such a great subscription.”

PetFriendly 5 star review on 16th August 2023

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“It works that’s all that needs to be said.”

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“I've had my dogs on PetFriendly flea and tick preventative for years. I added my cats last year. I love that I never have to remember anything except to put the medication on them. I complete the tasks the day their shipment arrives and I always have. They've never missed a dose. I also love the packaging and treats they provide. However, my dog was recently diagnosed with lyme disease from a tick bite. Hopefully, we caught it in time without damage to his organs. He'll be on antibiotics for 30 days. I don't know if any flea/tick preventative actually prevents this...all I know is that my vet tells people that the stuff they sell in their office DOES prevent it. I am no vet or scientist. I'm just telling our experience.”

Helpful Report

Thank you so much for honest review. We strive to ensure our customers have the best service and experience possible, so we really appreciate you taking the time to let us know what we are doing right. Someone from our Customer Happiness team will be reaching out to you from help@petfriendlybox.com to see if we can help at all. Thank you!

“Where do I begin to say how convenient and amazing PetFriendly Is. My dog really enjoys getting the monthly box for the yummy treats and different products they offer to protect my pet. I can’t wait to see what cool things they have to offer in the near future.”

PetFriendly 5 star review on 14th August 2023

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“Ordered was charged and never received the order”

Helpful Report

Hi Martha! Thanks for taking the time to chat with our team. It appears an address mix-up happened when it was entered into our system. We appreciate your help in sharing your correct address. We've already sent a free replacement your way, please let us know when you receive it. Thank you so much for your help!

“Honestly we’ve had 2 that’s had flea issues and we tried so many thing including stuff our vet recommended and nothing worked until we tried thes out and I was amazing. We now have 4 dogs ans 2 kittens that we can’t watch to start using this again.”

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“Was please to get a product that works and doesn’t cost so much!! Dogs have not had any fleas! And my wallet thanks you!!!”

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“Works good for all my pets. I like the ability to pause the renewal when you don’t need it for a couple months.”

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“Unfortunately we had no luck with this product. It almost seems that it is actually making the issue worse. Hope it works well for others.”

Helpful Report

Thank you so much for your feedback, Katrina! We're sorry to hear our flea & tick product did not work right away, if anything, made the issue worse. This can happen when fighting fleas, because they can take up to 3 months to eradicate! Our Customer Happiness team is ready to help you fight these pests. Reach out at help@petfriendlybox.com for a customized solution for your dogs.

“These products did not work for any of my dogs. We spray our property several times a year and this still doesn't work.”

Helpful Report

Hi, Julie - We're sorry to hear this. We're here for you and would love the opportunity to help! Please reach out to us at help@petfriendlybox.com if you'd like to hear what we can suggest in the fight against fleas!

“Does not work”

Helpful Report

Hi - We're very sorry to hear this. Please reach out to our team at help@petfriendlybox.com with your PetFriendly email. We'd love the opportunity to help!

“I would like to know more about your product before I subscribe. Weight requirements? Price? Shipping included? Active ingredients?”

Helpful Report

Of course, Donna! Our team has sent you an email to share more information about our products - it will be coming from help@petfriendlybox.com. Thanks for checking us out!

“I have 6 dogs Petfriendly saved me love the monthly subscription and super affordable”

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“Product works great on my dogs and cat from flea's”

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“I was so glad I found pet friendly hey saved babies from he fleas there drops work wonders. I have been telling my friends and family about y'all. So Ty from myself and my babies.”

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“Product doesn't work”

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“I never received my package despite it being marked delivered by the USPS. I have put in multiple claims and even reached out to pet friendly customer service and never received a response. This is highly discouraging as this was my first time trying this product from this company.”

Helpful Report

Hi Jessica! We're really sorry to hear you had trouble with the delivery of your box. Our Customer Happiness team is here to make things right. We sent a reply to your email, please don't hesitate to reach out to help@petfriendlybox.com so we can resolve this issue for you. Thank you for your understanding and patience!

PetFriendly is rated 4.2 based on 701 reviews