Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,837 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,837 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is so slow to review and reimburse claims. I submitted a claim same day as vet appointment on 2/17/25. As of today I still have not received the approved reimbursement as of 3/11/2025. Definitely is the trend as this isn’t the first claim I’ve made. Wish I could switch to another provider but alas the pre-existing condition. Do your research before choosing this company.”

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Posted 2 days ago

“Used to be a great company until last year. I think they were bought by a different people. Now they're constantly asking more questions for simple procedures such as Physical Therapy, which is been done on my dogs using this insurance for over three years. But now they want all kinds of extra information, the people that work for the company in Customer Service are excellent, but the ownership sucks and my bill on two of my dogs went from $89 to $131 and $139 respectively. So now they take longer to pay back also, if I had a choice and I didn't have older dogs who have been with this company for eight years, I would definitely pick someone else.”

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Posted 4 days ago

“My annual wellness visit didn't qualify me for any reimbursement. I will be canceling and use my $50/mo towards the actual bills.”

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Posted 4 days ago

“Checks used to be issued within days. Seems to take longer now.”

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Posted 6 days ago

“Not easy to get assistance when needed and phone options usually don't list the issue. They collect payments immediately, but when it comes to reimbursement they take a long time.”

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Posted 6 days ago

“When you submit claims for things that are deemed covered, they get denied. I really feel llke I'm wasting my money wth this.”

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Posted 1 week ago

“Usually, my wellness policy covers most of the vet's charges, but this time, it only covered about half. I'm not sure that the benefit is worth the premiums any more.”

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Posted 1 week ago

“High premiums. Went from around 75.00 a month to around 103.00”

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Posted 2 weeks ago

“They normally pay out well but sometimes I think the people reviewing the claims have zero brains in their heads. I’ve had to call several times because they did things wrong on a claim like saying my dogs had parasites just because they had a fecal test done. They also won’t cover a teeth cleaning for my dog because he’s never had one so there’s no proof of them ever having one simply because he had to get teeth extracted.”

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Posted 2 weeks ago

“Pricing and coverage is reasonable, but the claims process is a huge hassle. One of my cats is diabetic and I have to submit claims for him regularly. It is not at all unusual to have to resubmit the claim three or more times before it gets reimbursed appropriately.”

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Posted 2 weeks ago

“Honestly loved Pets best but the increase in my policy was astronomical this year it’s almost completely doubled. I have half the mind to start looking for other insurance options.”

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Posted 2 weeks ago

“Pets Best is pretty decent overall, with several levels of coverage. Response time to claims was dreadful in past years, but has improved in 2025.”

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Posted 2 weeks ago

“Enjoy the phone-a-vet feature for guidance on what to do when pet is unwell. Premiums are expensive & in the past, claims processing has taken a very long time :( Overall, an okay experience with room for improvement.”

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Posted 3 weeks ago

“My dog is prone to getting ear infections. Pets Best has decided that since she had infections before, they are not covered. They call them pre-existing. So I would not recommend Pets Best if you pet has been sick with anything that may come back after getting this insurance.”

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Posted 1 month ago

“It seems ok so far, but took quite a while to get a claim processed, and there was no real communication as to why. It would have seemingly sat pending for the rest of time if I hadn't reached out to inquire about the hold-up.”

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Posted 1 month ago

“Filing a claim online is more difficult than it needs to be because of the wording of the questions and the drop down menu options offered, especially when your animal has more than one issue. I've had to call customer service a few times for clarification. Between long wait times and snippy attitudes, I'm not real pleased with this company. On the plus side, the annual renewal increase is reasonable. I have a senior cat.”

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Posted 1 month ago

“I used to really love pets best. It was my go-to recommendation. This last accident has been a nightmare with the policy. Nitpicking everything we’re doing. It’s been a revolving door in vet offices 2-3 times a week for a month (and will be for a few more months). Requiring vets notes (which has never been requested previously). Pets Best are now deciding what things cost from the notes and what they want to cover out of our bills. My invoice is itemized, which I have been told multiple times on the phone, but it has been retracted multiple times too. I have also been told that it was on record that I was told it was itemized from a previous conversation. This is causing me to make the difficult decisions of cutting corners of my dog’s recovery. I still stand on the insurance company has the better policies overall. Which is why I gave them a 3 and not a 1. I have been a customer for 4 years and have been extremely happy with them. Had a dog with chemo, and pets best made that all possible. I am really frustrated with how they handled our most recent situation. I will be considering a new insurance company for the next puppy as I am hesitant to be stuck with this company after this current fiasco.”

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Posted 1 month ago

“While your insurance coverage is good, the cost is prohibitive. Furthermore, some staff members exhibit unprofessional attitudes when inquiries are made, creating unnecessary confusion.”

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Posted 1 month ago

“I am contemplating canceling as I see no benefits to the plan I have that I can afford. Its expensive goes up every year and I seem to pay for everything as nothing goes towards the deductible so I am paying for his covered medications. I have been thinking whether to cancel since my last claim. Everyone is extremely friendly but just don't know at this point. Better off setting money aside for a rainy day because insurance is expensive and hardly used.”

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Posted 1 month ago

“It’s fine, it takes a really long time to hear back on a claim. Anytime I’ve called in, the service is acceptable, not extraordinary.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 26,837 reviews